Position Summary
The Account Manager is responsible for managing client relationships within an assigned book of business. This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular site visits, proactively addresses client concerns, and collaborates with operational leadership to ensure service excellence. While this role will prepare enhancement estimates, its primary revenue responsibility is the successful annual renewal of Grounds Maintenance contracts through proactive relationship management and client retention. This is a salary role with commission structure for: Annual Revenue value of all Grounds Maintenance Contract renewals of one-year or more, New Ground Contracts (completely new customers), and final revenue on Enhancement Work.
Reporting Structure
Reports to: Director of Operations and Director of Internal Operations
Collaborates with: Production Managers, Commercial Estimator, and Ownership
Qualifications
High School Diploma or GED required
Bachelor’s Degree preferred (Business or related field)
3+ years of Account Management or client-facing experience preferred
Landscape or service-based industry experience preferred
LMN software experience a plus
Licensure & Technical Skills
Valid Ohio Driver’s License; must be insurable under company policy
Proficiency in Microsoft Office and Google Workspace
Physical Requirements
Ability to sit for extended periods
Ability to walk properties and conduct site visits in varying weather conditions
Ability to lift up to 20 pounds unassisted
Work Environment
Combination of office-based work and scheduled on-site client visits
Outdoor exposure during inspections and walkthroughs
Core Responsibilities
Client Relationship Ownership:
Serve as primary point of contact for designated accounts
Build and maintain strong relationships with Property Managers, Board Members, and Maintenance Contacts
Conduct scheduled site inspections and document findings
Ensure all client communication is timely, professional, and solution-oriented
Proactively identify and address service concerns before escalation
Client Retention & Renewal Management
Maintain high levels of client satisfaction to support annual contract renewals
Collaborate with Director of Operations to review contract performance prior to renewal
Present renewal contracts and manage renewal discussions
Monitor overall account health and proactively mitigate risk of attrition
Enhancement Support
Identify enhancement opportunities during site visits
Prepare enhancement estimates
Present approved proposals to clients and follow up as needed
Operational Collaboration
Communicate client feedback and service concerns to Director of Operations and Production Managers
Partner with field leadership to ensure alignment between client expectations and operational delivery
Review contracts for scope accuracy and clarity
Financial Awareness
Monitor accounts receivable aging for assigned accounts in coordination with office team
Assist with follow-up on overdue balances when necessary
Track and report key account performance metrics
Reporting & Accountability
Prepare and present account health and renewal metrics in leadership meetings
Maintain accurate documentation in LMN
Provide consistent feedback to Director of Operations regarding account status
Professional Standards
Maintain professional written and verbal communication
Demonstrate strong organization and follow-through
Exhibit integrity, accountability, and proactive ownership
Maintain professional appearance and conduct
Performance Expectations
Meet or exceed annual contract renewal targets
Maintain high client retention rate
Generate approved enhancement revenue within scope
Minimize client escalations and service failures
Maintain accurate documentation and proactive communication