NewEHS Manager JobotEHS ManagerHayward, CA$130,000–$160,000 / yearOur client is a globally recognized, publicly traded Tier 1 automotive supplier specializing in the design and manufacture of fluid handling systems, thermal management solutions, and highly engineered plastic components for the world's leading vehicle manufacturers. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewFinance Manager JobotFinance ManagerSan Francisco, CA$120,000–$122,000 / yearOur team is dedicated to delivering holistic services—including housing support, workforce development, and community-based care—that help people overcome complex challenges and build better futures. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewNurse Care Manager Upward HealthNurse Care ManagerSan Francisco, CA$100,000–$105,000This role focuses on chronic care management and care transitions, particularly for patients discharged from inpatient settings, and involves both in-person and telephonic outreach, medication reconciliation, and ensuring continuity of care across the healthcare ecosystem. The Nurse Care Manager works with a multidisciplinary Care Team, collaborating to ensure optimal health outcomes for patients through personalized care plans, self-management, and disease prevention.
NewHuman Resources Manager Forward AirHuman Resources ManagerUnion City, CATechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) . Working closely with specialists across HR – including Talent Acquisition, Learning and Development, Talent Management, Total Rewards, HR Operations, and HRIS, this role acts as the primary point of connection between the business and HR.
Sourcing Manager V Pinnacle Technical ResourcesSourcing Manager VSanta Clara,, California$90–$95 / hourContractorThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Program Manager II Pinnacle Technical ResourcesProgram Manager IISanta Clara,, California$70–$75 / hourContractorThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. This role requires excellent organizational, communication, and leadership skills to coordinate cross-functional teams and deliver successful project outcomes.
NewSIOP Planning Manager JouléSIOP Planning ManagerSunnyvale, CA$77–$83 / hourThis role leverages advanced analytics, forecasting models, and cross-functional collaboration to optimize inventory, balance supply and demand, and drive operational and financial performance across the organization. Leverage advanced analytics, forecasting models, and cross-functional collaboration to optimize inventory, balance supply and demand, and drive operational and financial performance.
NewAssistant Controller JobotAssistant ControllerSan Francisco, CA$60–$65 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our team is dedicated to delivering holistic services—including housing support, workforce development, and community-based care—that help people overcome complex challenges and build better futures.
NewTravel Nurse RN - Nurse Manager in Pleasanton, CA Ambition 24HoursTravel Nurse RN - Nurse Manager in Pleasanton, CAPleasanton, CAThis leadership role is responsible for managing clinical and administrative workflows, financial performance, regulatory compliance, and physician relationships within a high-performing outpatient surgical environment. The Administrator will work closely with medical staff, governing boards, and corporate leadership to ensure operational efficiency, patient safety, and long-term facility success.
Human Resources Manager Marriott Vacations WorldwideHuman Resources ManagerSan Francisco, CAThe role will report directly to the Area Director of Human Resources and is responsible for providing strategic support to associates and leaders in functional areas, including Associate Relations, Labor Relations, Compliance, Leaves of Absence and Onboarding. Partners with COEs to ensure all resources (Associate Handbook, Pre and Post Hire Paperwork, On-Site Postings, HRIS Configuration, wage scales, benefit rates, etc.) are updated and available for distribution.
Service Manager Sunbelt RentalsService ManagerSan Leandro, CA$74,509–$88,479.20 / yearReporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Technical Program Manager III (Data Privacy) BC ForwardTechnical Program Manager III (Data Privacy)San Francisco, CAFull timeThe ideal candidate will have strong experience in program definition, roadmap alignment, risk mitigation, and technical delivery and a proven ability to increase execution efficiency, improve communications, and influence stakeholders across engineering, product, legal, privacy, and compliance. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
L&D Program Manager BC ForwardL&D Program ManagerPalo Alto, CA$44–$48.36 / hourFull timeThe ideal candidate will have strong experience in enterprise learning program strategy, end-to-end program management, and financial planning, and a proven ability to deliver scalable learning solutions that drive measurable business outcomes. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Technical Program Manager I (Optical/Display) BC ForwardTechnical Program Manager I (Optical/Display)Sunnyvale, CAFull timeThe ideal candidate will have strong experience in hardware and silicon program execution, cross-functional coordination, and vendor management and a proven ability to translate milestones into actionable schedules and drive programs from development through high-volume manufacturing. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Technical Program Manager IV BC ForwardTechnical Program Manager IVSunnyvale, CAFull timeThe ideal candidate will have strong experience in program leadership across large-scale, multi-platform environments, SDLC governance, and risk management and a proven ability to define, implement, and deliver complex cross-functional programs on scope, quality, time, and budget. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Project Manager III - 1P Retail BC ForwardProject Manager III - 1P RetailMenlo Park, CAFull timeThe role will lead technology and innovation initiatives across client physical retail footprint, spanning retail systems implementation, AI-powered customer experiences, and customer journey design. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Technical Project Manager II BC ForwardTechnical Project Manager IISunnyvale, CA$71–$75 / hourFull timeThe ideal candidate will have strong experience in silicon and hardware material management, vendor coordination, and cross-functional program leadership and a proven ability to plan and deliver complex engineering build materials on schedule across global partners. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Sourcing Manager III (Infrastructure) BC ForwardSourcing Manager III (Infrastructure)Fremont, CAFull timeThe ideal candidate will have strong experience in purchase order execution, dashboarding, and workflow automation and a proven ability to own operational processes end-to-end while building tools that remove manual work. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Program Manager III (Reporting/Dashboard) BC ForwardProgram Manager III (Reporting/Dashboard)Menlo Park, CAFull timeWe are seeking a Program Manager III to join our team supporting the IDC Leadership Dashboard (ILD), a strategic executive-facing platform that provides real-time visibility into data center supply, plan of record, turn-ups, operations, energy and power, cost and financials, and security and compliance. The ideal candidate will have strong experience in program delivery across Product, Engineering, Data Science, and Data Engineering and a proven ability to drive cross-functional execution, maintain governance, and deliver timely roadmap outcomes.
Technical Program Manager I (Wireless AR HW) BC ForwardTechnical Program Manager I (Wireless AR HW)Sunnyvale, CAFull timeThe ideal candidate will have strong experience in wireless hardware and firmware program delivery and a proven ability to drive New Product Introduction programs from concept to mass production while managing schedules, risks, and cross-functional communications. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
NewPharmaceutical Field Sales Representative Inizio EngagePharmaceutical Field Sales RepresentativeSan Jose, CA$52,000–$96,000Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
Contingent Workforce Manager BloomEnergyContingent Workforce ManagerFremont, CA$121,400–$174,600Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. This role is equal to parts strategist, operator, and executive advisor—designed for a leader who thrives in complex, fastmoving environments where technology, data, and innovation intersect.
Contingent Workforce Manager Bloom EnergyContingent Workforce ManagerFremont, CaliforniaOur cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. This role is equal to parts strategist, operator, and executive advisor—designed for a leader who thrives in complex, fastmoving environments where technology, data, and innovation intersect.
Account Manager, Workforce Identity- West (CA- Bay Area) ID.meAccount Manager, Workforce Identity- West (CA- Bay Area)San Francisco, CA$125,000–$150,000 / yearExecutive Business Reviews (EBRs): Lead high-impact EBRs that translate performance data into measurable outcomes — fraud and nation-state attempts blocked, criminal records surfaced, faster time-to-hire, candidate conversion, reduced help-desk and operational costs, stronger compliance posture, and, for partners, co-sold revenue and pipeline. Land & Expand Strategy: Identify "white space" within current customers — additional lifecycle stages (pre-hire to post-hire), new business units, and worker populations — and build multi-year expansion plans that move accounts toward end-to-end coverage.
Senior Corporate FP&A Manager, Workforce Planning & Total Rewards RobloxSenior Corporate FP&A Manager, Workforce Planning & Total RewardsSan Mateo, CA$231,940–$276,250 / yearThe Senior Corporate FP&A Manager, Workforce Planning & Total Rewards leads Roblox’s end-to-end headcount planning cycle, aligning top-down envelopes and bottoms-up requests across Finance, People, and business leaders. Reporting: Establish and continuously improve headcount and workforce reporting (dashboards, monthly read-outs, and exec views) with cross-functional partners so leaders have clear, timely visibility into hiring progress, variances vs.
Staff Product Manager - Workforce Benefits & Insurance Intuit IncStaff Product Manager - Workforce Benefits & InsuranceMountain View, CAWe're looking for a new kind of PM: someone with extraordinary taste for what's worth building, the judgment to say no to good ideas in favor of great ones, and the ability to orchestrate agentic and human team members across engineering, design, data science, and compliance teams toward a shared vision. This means designing AI native workflows, building connected experiences to the broader Intuit product ecosystem, and delivering experiences that drive meaningful customer and business impact.
Program Manager III, Workforce Planning, Google Data Centers Google LLCProgram Manager III, Workforce Planning, Google Data CentersSunnyvale, CAAs a Data Center Speed of Light Program Manager, you are responsible for designing and implementing solutions to enable hyper-rapid deployment of Machine Learning racks and CDUs, focusing on optimizing staffing and labor strategies. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.
Principal Tech Lead Manager - Customer Domains (Workforce) ID.mePrincipal Tech Lead Manager - Customer Domains (Workforce)Mountain View, CA$248,750–$282,000 / yearOwn the Workforce Platform Architecture: Define and evolve the technical architecture for ID.me's Workforce platform, including integrations with HR systems (Workday, ADP, SAP SuccessFactors), payroll providers, government employment databases, and benefits administrators. ID.me is seeking a Tech Lead Manager (TLM) VI to lead the engineering team building solutions for the Workforce domain — including employment verification, employer onboarding, and workforce compliance integrations that help tens of millions of Americans prove their employment status and access benefits they've earned.
Senior Corporate FP&A Manager, Workforce Planning & Total Rewards Roblox CorpSenior Corporate FP&A Manager, Workforce Planning & Total RewardsSan Mateo, CA$231,940–$276,250 / yearThe Senior Corporate FP&A Manager, Workforce Planning & Total Rewards leads Roblox's end-to-end headcount planning cycle, aligning top-down envelopes and bottoms-up requests across Finance, People, and business leaders. Reporting: Establish and continuously improve headcount and workforce reporting (dashboards, monthly read-outs, and exec views) with cross-functional partners so leaders have clear, timely visibility into hiring progress, variances vs.
Principal Tech Lead Manager - Customer Domains Workforce ID.me IncPrincipal Tech Lead Manager - Customer Domains WorkforceMountain View, CA$248,750–$282,000 / yearOwn the Workforce Platform Architecture: Define and evolve the technical architecture for ID.me's Workforce platform, including integrations with HR systems (Workday, ADP, SAP SuccessFactors), payroll providers, government employment databases, and benefits administrators. ID.me is seeking a Tech Lead Manager (TLM) VI to lead the engineering team building solutions for the Workforce domain - including employment verification, employer onboarding, and workforce compliance integrations that help tens of millions of Americans prove their employment status and access benefits they've earned.
General Manager, Workforce DelineaGeneral Manager, WorkforceRedwood City, CaliforniaReporting to the Chief Product Officer and partnering closely across Sales, Marketing, Customer Success, Finance, and Engineering, you will help build a more focused, commercially accountable, and customer-aligned business, and set the direction for one of Delinea’s most important portfolios. As General Manager, Workforce, you will own the strategy, commercial performance, product direction, and market narrative for Delinea’s Workforce portfolio: the solutions that protect workforce identities, sessions, and privileged access for CISOs and security leaders.
Workforce Partnerships Manager, Global Affairs OpenAI LLCWorkforce Partnerships Manager, Global AffairsSan Francisco, CAFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. This person will build and manage partnerships with workforce development organizations, community colleges, nonprofits, employers, governments, and other institutions working to prepare people for an AI-enabled economy.
Workforce Program Manager, Global Affairs OpenAIWorkforce Program Manager, Global AffairsSan Francisco, CaliforniaFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. This person will build and manage partnerships with workforce development organizations, community colleges, nonprofits, employers, governments, and other institutions working to prepare people for an AI-enabled economy.
Account Manager, Workforce Identity- West CA- Bay Area ID.me IncAccount Manager, Workforce Identity- West CA- Bay AreaSan Francisco, CA$219,000–$270,000 / yearExecutive Business Reviews (EBRs): Lead high-impact EBRs that translate performance data into measurable outcomes - fraud and nation-state attempts blocked, criminal records surfaced, faster time-to-hire, candidate conversion, reduced help-desk and operational costs, stronger compliance posture, and, for partners, co-sold revenue and pipeline. Land & Expand Strategy: Identify "white space" within current customers - additional lifecycle stages (pre-hire to post-hire), new business units, and worker populations - and build multi-year expansion plans that move accounts toward end-to-end coverage.
NewOrganization, Workforce & Change Senior Manager HC/OWC Deloitte Touche Tohmatsu LtdOrganization, Workforce & Change Senior Manager HC/OWCSan Francisco, CA$180,200–$355,100 / yearAs part of our team, you will play a key role in shaping clients' roadmaps for the future-harnessing AI and data-driven solutions not only to solve technical challenges but to drive the behavioral and cultural changes essential for successful business transformation and achievement of strategic objectives. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership) COPE Health SolutionsWorkforce Development Program Manager & Career Coach (Health Care Instructional Leadership)Santa Clara, CA$70,304–$74,664 / yearOur comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. Manage and actively improve or implement on-site program operations at client site, including: quarterly training for scholars, departmental operations, scholar recruitment activities, facilitating meetings and professional development workshops, and major projects such as seasonal programs .
Senior Workforce Governance Program Manager Crusoe Energy Systems LLCSenior Workforce Governance Program ManagerSan Francisco, CA$160,000–$195,000 / yearWere looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. Youll partner closely with Legal and People functions including People Operations, Compensation, Benefits, Payroll, Recruiting, Global Mobility and People Analytics, providing governance, compliance, and control oversight across these areas rather than directly owning the underlying programs.
Senior Workforce Governance Program Manager CrusoeSenior Workforce Governance Program ManagerSan Francisco, CaliforniaWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. You'll partner closely with Legal and People functions including People Operations, Compensation, Benefits, Payroll, Recruiting, Global Mobility and People Analytics, providing governance, compliance, and control oversight across these areas rather than directly owning the underlying programs.
NewSenior Product Manager - Workforce DelineaSenior Product Manager - WorkforceRedwood City, CaliforniaRemoteThis role is responsible for driving product strategy, roadmap, and execution across governance, segregation of duties (SoD), audit, access reviews, provisioning, and compliance capabilities while balancing customer outcomes, business priorities, and market competitiveness. Your primary objective is to deliver innovative product experiences that align with customer needs, improve business performance, and position Fastpath Assure for both immediate success and broader strategic opportunities within Delinea’s evolving platform strategy.
Contingent Workforce Program Specialist: 26-01858 Akraya Inc.Contingent Workforce Program Specialist: 26-01858San Jose, CA$30–$35 / hourMost recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! You will collaborate with internal teams and a managed service provider, handling worker requests and resolving issues.
Contingent Workforce & Procurement Specialist MindlanceContingent Workforce & Procurement SpecialistSF, CARemoteThe ideal candidate will have experience working with contingent workforce programs, staffing vendors, procurement operations, and cross-functional teams in a fast-paced corporate environment. We are seeking a Contingent Workforce & Procurement Specialist to support the day-to-day operations of the contingent labor program and procurement activities.
NewWorkforce Management Analyst FigmaWorkforce Management AnalystSan Francisco, CA$115,000–$202,000 / yearFigma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Workforce Management Analyst Figma IncWorkforce Management AnalystSan Francisco, CA$115,000–$202,000 / yearFigma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Director of Product, Workforce Management Motive Technologies IncDirector of Product, Workforce ManagementSan Francisco, CA$239,000–$299,000 / yearMotive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Managing a team of Product Managers, you will be instrumental in delivering exceptional end-user experiences and highly customizable, performant products catering to various customer sizes, verticals, and markets.
Contingent Workforce Specialist Ursus, Inc.Contingent Workforce SpecialistFoster City, CA$50–$60 / hourEngage appropriate supplier partners in sourcing candidates for open positions and hold qualification calls between managers and supplier partners. " Support all operations related to the contingent worker lifecycle and ensure data is maintained in all applicable systems and tools promptly and accurately.
Director, Workforce Operations, Data Solutions Salesforce IncDirector, Workforce Operations, Data SolutionsSan Francisco, CA$164,000–$261,500 / yearThis role is central to how a large, complex technology organization plans, manages, and scales its workforce - connecting workforce strategy to operational execution in meaningful ways. Lead end-to-end workforce operations strategy, including headcount and token planning, position management, and organizational design in partnership with Data Solutions leadership.
NewContingent Workforce Specialist Varite, IncContingent Workforce SpecialistSan Jose, CA$40–$42.25 / hourWith 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services. An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.
NewProgram Director II, FAAST Workforce Program West Valley-Mission Community College DistrictProgram Director II, FAAST Workforce ProgramCA$188,512–$200,768 / yearThe position works collaboratively with faculty, staff, students, regional employers, regional partners, government agencies, workforce organizations, and community partners to develop and sustain innovative semiconductor technician education pathways that prepare students for high-skill, high-wage careers while ensuring successful achievement of project goals, objectives, deliverables, and performance outcomes. The ideal candidate will also demonstrate the following desired qualification(s): Experience with the semiconductor manufacturing, advanced manufacturing, or microelectronics industries, including workforce needs, industry partnerships, and emerging technologies that support technician education and workforce development.
Remote-Senior Workforce Management Analyst Alignment Healthcare IncRemote-Senior Workforce Management AnalystCARemote$77,905–$116,858 / yearAnalyst, Workforce Analytics is a data-driven analytics expert responsible for delivering advanced re-porting, predictive insights, and operational intelligence across Alignment Health''s contact center - a 24/7/365 operation supporting approximately 300 agents and 250,000 members. This role serves as the analytical backbone of contact center performance, transforming complex data from telephony, CRM, WFM, and compliance systems into actionable intelligence that enables leadership to drive service excellence, regulatory compliance, and member experience outcomes.