You’ll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up momentsResponsibilities: UX Design Delivery in an Agile Sprint Cadence: Lead a design pod focused on a large project initiative and/or Purchase Experience workflows Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros) Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA Support teams during build by answering questions, reviewing implementations, and driving design QAOwn Experiences End-to-End: Own core workflows and moments that matter, including: Landing/home experiences Navigation and search Product discovery and consideration Client and policy views Applications, underwriting touchpoints, and post-purchase confirmation Task-based servicing Forms and document flows Notifications, status/confirmation states, and error/recovery patterns Design for clarity and trust within complex, regulated environments Balance usability, efficiency, accessibility, and compliance Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readinessUse Research and Data to Drive Decisions: Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers) Plan and run usability testing, concept testing, and iterative evaluations Translate findings into prioritized improvements Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)Design AI-Related Experiences: Identify high-value AI opportunities within a large project initiative workflows, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences Design human-in-the-loop patterns, guardrails, and fallback paths Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction Design for transparency, trust, and protection of sensitive customer dataRaise the Bar for Design Craft and Team Growth: Run effective design critiques and foster a culture of feedback Support career growth through 1:1s and actionable feedback Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction modelsDeal Breakers: No portfolio or case studies Less than 5 years of digital product design experience No complex workflow-driven or self-service experience No agile collaboration with engineering No Figma or prototyping proficiency No accessibility/WCAG exposure **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Experience: 5–6+ years of digital product design experience with shipped work 2+ years leading, mentoring, or operating in player/coach roles Strong experience with complex workflows, dashboards, portals, and self-service experiences Agile delivery experience from discovery through production Close collaboration with Engineering and cross-functional partnersSkills: Human-centered design, interaction design, visual design, and UX writing collaboration Qualitative and quantitative decision-making Strong facilitation, documentation, and executive-level communication Proficiency with Figma, prototyping tools, FigJam, or Miro Accessibility and inclusive design expertise AI/automation UX design, including prompts, inputs/outputs, and error handling Familiarity with Responsible AI, governance, and privacy-by-designNice to Have / Preferred Background: Life insurance, financial services, or other regulated industries Legal/Compliance partnership experience Experimentation, A/B testing, personalization, and optimization Generative AI (LLM) production experience, including evaluation and monitoringTools & Collaboration: Figma, FigJam, Jira Research and analytics partnership Data/ML collaboration Design system contributionSummary:We’re building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within the client ecosystem, including a large project initiative and the Purchase Experience.