p>Ability to: Learn, understand and apply enterprise and department business processes and requirements to the depth needed to consult effectively with managers and users on current and long-term solutions to department needs; develop a "big picture" conceptual framework and apply state-of-the-art technology, business management and process improvement techniques to formulating integrated, business based technology solutions to department operational and service delivery problems and issues; facilitate user, cross-functional and development team meetings, negotiate understanding and build consensus agreements; perform project management and program coordination responsibilities; work collaboratively with department and Information Technology team members to ensure project accountability and success; set priorities and balance responsibilities for multiple projects and initiatives to ensure timely, high quality results; read, understand, interpret, explain and apply complex business and technical information, evaluate issues and alternatives and reach sound independent conclusions within established policy guidelines; communicate clearly and effectively to diverse audiences of technical and non-technical personnel, orally and in writing; prepare clear, concise and comprehensive reports, documentation and other written materials; use tact and diplomacy when dealing with sensitive, complex and/or confidential issues and situations; establish and maintain highly effective working relationships with all levels of department and Information Technology staff, consultants, vendors, contractors and others encountered in the course of work, and especially be able to provide technical guidance and direction to more junior staff, as required.
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve complex and ambiguous problems; observe and interpret people and situations; learn and apply new information or skills; perform highly detailed work under changing, intensive deadlines on multiple concurrent tasks; and interact with all levels of department and Information Technology staff, vendors, contractors and others encountered in the course of work.