Fleet Client Services Specialist II Thursday - Monday Cox AutomotiveFleet Client Services Specialist II Thursday - MondayDenver, ColoradoCox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair.
Special Education Teacher - Learning Specialist/Affective Needs - Onsite - 26/27 School Year E-TherapySpecial Education Teacher - Learning Specialist/Affective Needs - Onsite - 26/27 School YearThornton, ColoradoFull timeResponsibilities: Key Responsibilities: Develop and implement individualized education plans (IEPs) for students with disabilities, based on thorough assessments and collaboration with parents, school staff, and related service providers. The successful candidate will play a pivotal role in providing specialized instruction and support to students with disabilities, collaborating with school staff and families to ensure academic success and personal growth.
NewSenior Developer - Web Technologies, OneTrust & Adobe Launch Kaiser PermanenteSenior Developer - Web Technologies, OneTrust & Adobe LaunchDenver, COEssential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.
Coupa Mid Market Lead Qualification Specialist Accenture PlcCoupa Mid Market Lead Qualification SpecialistDenver, COPowered by curated offerings, preconfigured solutions, accelerators, and AI enabled delivery models, Accenture Mid-market brings together teams across our global network to help clients drive real ROI, innovate faster, and transform with confidence. Connected Solutions sits at the crux of Supply Chain & Engineering and Technology as its Reinvention Engine helping clients adopt the functional capabilities they need to differentiate in their industry with agility and speed.
Customer Support Sales Specialist Gogo Business AviationCustomer Support Sales SpecialistBroomfield, ColoradoBase Pay : 28.00 - 35.00 USD Hourly Target Annual Short-Term Incentive : Bonus Plan at 5% (% of Annualized Base Pay) Eligible for Incentive Stock Program : Yes Benefits : Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. The Specialist serves as a key commercial partner to Regional Sales Managers (RSMs), proactively identifying sales opportunities, improving renewal outcomes, and ensuring a frictionless customer experience from onboarding through lifecycle management.
Customer Support Sales Specialist Gogo Business Aviation LLCCustomer Support Sales SpecialistBroomfield, COThe Specialist serves as a key commercial partner to Regional Sales Managers (RSMs), proactively identifying sales opportunities, improving renewal outcomes, and ensuring a frictionless customer experience from onboarding through lifecycle management. This exciting role combines front-line customer support with inside sales and account management to directly influence revenue growth, customer retention, and expansion.
Field Technician/ Specialist SITA-Airfare InsightField Technician/ SpecialistDenver, CO$50,000–$55,000 / yearAs part of our global benefits, we offer: Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. We don't just move the world forward, we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations.
Construction Surveillance Technician (CST) Training Specialist Cencore Group LLCConstruction Surveillance Technician (CST) Training SpecialistDenver, COCenCore Group strives to be the trusted and primary source for insight, analysis, and implementation of physical and digital security solutions associated with the development of artificial intelligence and machine learning in the NatSec space. The CST Trainer develops and administers structured training initiatives, conducts field evaluations, and provides ongoing oversight to maintain operational readiness, compliance, and audit preparedness.
Support Specialist ZocksSupport SpecialistDenver, ColoradoYou operate with a high level of discretion and care when handling sensitive PII (Personally Identifiable Information), navigating the complexities of the highly regulated FinTech space with a "security-first" mindset. $70,000 - $80,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Commerce Specialist, gTech Ads GoogleCommerce Specialist, gTech AdsBoulder, COWhether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Develop diagnostic tools, debugging resources, and automated solutions independently or alongside engineering partners to streamline technical workflows.
Council And Board Program Specialist City of Boulder (CO)Council And Board Program SpecialistBoulder, COCompletes sales and refunds of all parking products, including garage and lot permits, neighborhood resident and commuter permits, dash permits, validation products, mall permits, No Parking Work signage, special events, and all other sales transactions. Delivers exceptional customer service as one of the first points of contact in the City Manager's Office, engaging professionally with the public, staff, council members, and officials via phone, email, or in person to resolve issues, answer inquiries, provide information, and offer way-finding support.
Operations Specialist EchoStarOperations SpecialistEnglewood, Colorado$63,150–$82,500 / yearFull timeYou will leverage data-driven insights to monitor key performance indicators (KPIs), identify trends, and drive action items that improve agent performance, ensuring support teams are empowered with the tools and information necessary to provide a stable, high-quality customer experience. Partner with testing and technology teams to validate launch readiness, conduct post-launch audits, and ensure frontline teams are fully equipped to support new products and features.
Environmental Health & Safety Specialist Vertiv Group Corp.Environmental Health & Safety SpecialistDenver, COWith $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
Quality Control Specialist Eurofins Scientific SEQuality Control SpecialistCentennial, CO$65,000–$75,000 / yearEurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
NewTalent Acquisition Specialist - Sales Agent Recruiting (Hybrid) American Family Insurance GroupTalent Acquisition Specialist - Sales Agent Recruiting (Hybrid)Englewood, CO$69,000–$115,000 / yearIn this role, you''ll serve as a strategic talent partner to sales leaders, helping attract, assess, and appoint top-performing sales professionals, business owners, and other skilled professionals who drive business growth and customer success. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI, Phoenix, AZ; Hopkins, MN; Denver, CO; St Joseph, MO; Englewood, CO; Boston, MA; Keene, NH offices.
Hearing Instrument Specialist or Dispensing Audiologist Physicians Hearing NetworkHearing Instrument Specialist or Dispensing AudiologistAurora, COWe are an industry leader, growing quickly, and revolutionizing where patients will access hearing care services in the future! If you have a passion for changing lives through better hearing, in an autonomous role supported by a team of fellow providers, this role is for you!
Hearing Instrument Specialist Or Dispensing Audiologist Physicians Hearing NetworkHearing Instrument Specialist Or Dispensing AudiologistAurora, COWe are an industry leader, growing quickly, and revolutionizing where patients will access hearing care services in the future! If you have a passion for changing lives through better hearing, in an autonomous role supported by a team of fellow providers, this role is for you!
Virtual Solutions Specialist The Beck GroupVirtual Solutions SpecialistDenver, COIn this role, we need someone who is comfortable working in a production environment, supporting multiple teams and regions, and helping create enhanced 3D construction models that provide real value to the project team. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together.
Senior Enterprise and Strategic Account Specialist Checkr IncSenior Enterprise and Strategic Account SpecialistDenver, CO$22.60–$28.37 / hourMaintain strong relationships with key stakeholders, including our Sales, Customer Success, Implementations, Shared Services, and Escalations groups to proactively identify unique customer requirements for our Enterprise and Strategic accounts. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date.
RCDD Communications Designer - Federal Black & Veatch Holding CoRCDD Communications Designer - FederalDenver, COWith the unique skill sets we have developed during the 100-plus years of service to our U.S. Government agencies client base, we are able to provide one-of-a-kind solutions to complex mission objectives that arise out of specific challenges faced by and unique to these agencies. Strong knowledge of inside plant (ISP) cabling infrastructure to include telecommunications spaces and pathways, copper, and optical fiber cabling and connectivity.
Specialist: Supply Chain & EDI Operations Vail ResortsSpecialist: Supply Chain & EDI OperationsBroomfield, CO$25.16–$26 / hourPlease note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. This role requires strong analytical skills, problem-solving abilities, and a strategic mindset to enhance supply chain operations while leveraging EDI technology.
Consumer Exp Specialist I NE PRN **(Candidates Local to Colorado Only** AdventHealthConsumer Exp Specialist I NE PRN **(Candidates Local to Colorado Only**Greenwood Village, CO$19.58–$31.32 / hourDemonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]. Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required].
Financial Trading Operations Specialist The Charles Schwab CorpFinancial Trading Operations SpecialistLone Tree, COWe promote client retention and identify opportunities to expand existing relationships through service quality, delivery of timely and accurate information in response to inquiries and/or service issues, and services, and recommending service or process enhancements. The Team provides a wide range of phone-based service and support to institutional clients (independent investment advisory firms) to enhance the client experience and increase client loyalty.
Operational Transitions Specialist AdventHealthOperational Transitions SpecialistGreenwood Village, CO$46,606.80–$86,676 / yearAdditional Information: An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: - Associate's and 2+ years professional experience OR - High School Grad or Equiv and 4+ years of professional experience. Works closely with Project Managers and other leaders to assign tasks, assist with schedule management, and ensure accurate and timely work completion.
Tax Engagement Support Service Specialist RSMTax Engagement Support Service SpecialistDenver, CO$46,100–$73,700 / yearResponsibilities: Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients. Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met.
Specialist: Supply Chain & EDI Operations Vail Resorts IncSpecialist: Supply Chain & EDI OperationsBroomfield, CO$25.16–$31.45 / hourPlease note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. This role requires strong analytical skills, problem-solving abilities, and a strategic mindset to enhance supply chain operations while leveraging EDI technology.
Guest Services Specialist Reed Smith USGuest Services SpecialistDenver, Colorado$19.95–$24.52Full timeLocated in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their appointments, and meeting and assisting them during their stay. Strong customer service skills, the ability to accept accountability for all assigned responsibilities with a high level of diplomacy, the capacity to handle collaboration and competing priorities, timeliness, and positive attitude.
Customer Deployment Specialist Deloitte Touche Tohmatsu LtdCustomer Deployment SpecialistDenver, CO$105,400–$207,800 / yearExperience with artificial intelligence/large language model platform features, including Skills, Model Context Protocol (MCP), Plugins, or partner-led delivery models involving systems integrators or global systems integrators. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Security and Loss Prevention Specialist, NA Amazon.com IncSecurity and Loss Prevention Specialist, NAThornton, COWorldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach; Stand/walk for up to 12 hours during shifts; Work in an environment where the noise level varies and can be loud; Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments); Continuously climb and descend stairs (applies to sites with stairs).
NewStaff Technical Solutions Consultant, GSRS Security Systems and Technology Google LLCStaff Technical Solutions Consultant, GSRS Security Systems and TechnologyBoulder, COBy collaborating cross-functionally with end users, stakeholders, leadership, and peers, you will transform complex requirements into highly intuitive and impactful tools, utilizing metrics to demonstrate real-world performance and Return on Investment (ROI). Act as a primary technical authority for the division, proactively partnering with and influencing executive leadership, directors, and cross-functional stakeholders to navigate competing priorities and align on project directions without direct authority.
Technology Support Specialist JPMorgan Chase & CoTechnology Support SpecialistAurora, COJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.
CAT Technology Specialist Wagner Equipment CoCAT Technology SpecialistAurora, COAs the dealerships subject matter expert, the Technology Specialist works closely with equipment sales representatives, Product Support Sales Representatives (PSSRs), service technicians, product managers, Caterpillar representatives, and customers to promote, implement, support, and train users on current and emerging technologies. This position is often becoming one of the most critical roles in modern Caterpillar dealerships as machine automation, connectivity, payload optimization, remote operation, and autonomous equipment continue to expand across construction, paving, quarry, and mining applications.
Director, Strategic Sourcing - Technology Janus Henderson InvestorsDirector, Strategic Sourcing - TechnologyDenver, CO$180,000–$190,000 / yearThe Director, Strategic Sourcing - Technology will be a leadership role within the Strategic Sourcing team, responsible for managing the Strategic Sourcing team, setting negotiation strategy across all categories of spend, and leading strategic sourcing and commercial management for Janus Henderson’s technology spend, with a focus on software, SaaS, cloud, infrastructure, cybersecurity, telecoms, professional technology services, AI-enabled solutions, and other critical technology vendors. This role will act as a category subject-matter expert and management-level escalation point, partnering closely with Technology, Legal, Finance, Information Security, Data Privacy, Enterprise Vendor Risk Management, and business stakeholders to deliver commercial value while supporting strong governance, risk management, and operational resilience.
Manager, Customer and Operations Technology CCS Facility ServicesManager, Customer and Operations TechnologyDenver, ColoradoThe Manager, Customer & Operations Technology leads the 24/7 Customer & Operations Technology Support Center and is accountable for delivering consistent, high-quality support to both internal operational teams and external customers. The Manager drives operational excellence through data accuracy, compliance enforcement, and continuous process improvement, while serving as a key escalation point for critical issues.
(USA) Member Specialist Sam's West(USA) Member SpecialistThornton, ColoradoRespect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
General Liability Claims Specialist CNA Financial Corp.General Liability Claims SpecialistLittleton, CO$54,000–$103,000 / yearJOB DESCRIPTION: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
SOC Support Specialist- Pacific or MountainTime Zone, Weekend Shift Huntress Labs IncSOC Support Specialist- Pacific or MountainTime Zone, Weekend ShiftCORemoteFounded in 2015 by former NSA cyber operators, Huntress protects all businesses-not just the 1%-with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners.
NewInformation Technology Professional (IT Support) U.S. NavyInformation Technology Professional (IT Support)Cherry Hills Village, COKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Field Technology Specialist (Construction) PCL Constructors IncField Technology Specialist (Construction)Denver, CO$58,500–$75,000 / yearAs a Field Technology Specialist (Construction) for PCL Construction Enterprises, Inc. in Denver, Colorado, you'll have the opportunity to opportunity to make an impact on innovative projects that shape the future of your community. At PCL Construction Enterprises, Inc., part of the PCL Family of Companies (PCL), we don't just build projects-we build opportunities, careers and communities.
Event Technology & Registration Specialist UnbridledEvent Technology & Registration SpecialistDenver, Colorado$60,000–$63,000 / yearJob Description We are looking for a talented individual to support the Event Technology team with building and managing content involved with meeting applications, event registrations, websites, and onsite badge printing. In addition to our extensive benefits package and the ability to take up to 37 days of paid time off per year, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more.
Senior, Indirect Tax Technology - Global Trade Analytics Deloitte Touche Tohmatsu LtdSenior, Indirect Tax Technology - Global Trade AnalyticsDenver, CO$86,700–$177,125 / yearSupporting advanced data and technology integrations to enable trade analytics, including working with client teams to connect and integrate data across cloud platforms and data lakes (e.g., defining ingestion and transformation requirements, aligning on data models and governance, partnering with engineering/IT on pipelines, and supporting testing/validation and deployment). The Global Trade practice is composed of attorneys, operations experts, technology specialists, customs brokers, auditors, and trade management professionals who help importers and exporters achieve worldwide compliance and realize efficiencies and advantages in their global supply chain.
Underwriter Specialist, Small Business CNAUnderwriter Specialist, Small BusinessLittleton, ColoradoIn District of Columbia,California, Colorado, Connecticut, Illinois , Maryland, Massachusetts , New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Performs a combination of duties in accordance with departmental guidelines: Reviews applications and financial requirements for risks requiring complex underwriting skills.
Cyber Identity - PlainID/PBAC Senior Engineering Management Specialist/Senior Consultant Deloitte Touche Tohmatsu LtdCyber Identity - PlainID/PBAC Senior Engineering Management Specialist/Senior ConsultantDenver, CO$105,400–$207,800 / yearOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Contract Accounts Receivable Specialist Gogo Business AviationContract Accounts Receivable SpecialistBroomfield, COYou will work closely with the Customer Operations team to identify and implement opportunities to increase efficiencies through automation and enhanced workflows while ensuring strong internal controls. As a key member of the Gogo Finance organization, the CONTRACT Accounts Receivable Coordinator is a high-energy, detail-oriented person with a passion for accounting and numbers.
Sr Specialist, Trade Compliance Woodward IncSr Specialist, Trade ComplianceDenver, COLead for promoting compliance with U.S. government and Export Administration Regulations (EAR), U.S. Treasury - Office of Foreign Asset Controls (OFAC) and the International Traffic in Arms Regulations (ITAR) relating to the export of Company products, services, transfers of technical data, employment of foreign nationals and all other import/export licensing and compliance matters. Drives the processing and approval of applications for export/import licenses, commodity jurisdictions, advisory opinions, agreements (e.g., Technical Assistance Agreement, Manufacturing License Agreement, Distribution Agreement) for U.S. and international operations.
Technical Surveillance Countermeasures Specialist (TSCS)- TS/SCI w/Poly General Dynamics Information TechnologyTechnical Surveillance Countermeasures Specialist (TSCS)- TS/SCI w/PolyAurora, ColoradoTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. JOB DESCRIPTION: Performs advanced engineering work concerned with the design, evaluation, planning, testing and operation of electrical, electromechanical, and/or computer components, equipment and systems for commercial, government, military, and/or scientific uses.
Customer Marketing Specialist, Customer Advisory TrimbleCustomer Marketing Specialist, Customer AdvisoryWestminster, ColoradoYou will have the unique opportunity to manage and scale a premier global executive program from the ground up, implementing a unified customer advocacy framework across North America, EMEA, and APAC while directly influencing the long-term product roadmap alongside our Chief Customer Officer and Chief Revenue Officer. You will drive strategic engagement across the Architecture, Engineering, and Construction sectors, turning critical customer voices into actionable product and market strategy insights that fuel global innovation.
Irrigation Specialist - Parks City of AuroraIrrigation Specialist - ParksAurora, ColoradoPerforms scheduled and unscheduled maintenance on irrigation systems including but not limited to mainline, lateral line, irrigation heads, drip components, electric control valves, irrigation controllers, master valves, flow sensors and pumps. Operates vehicles such as dump trucks, snowplows, tractors, and various specialized equipment, such as heavy and light loaders, backhoes, skid loaders, trenchers, and graders commonly used for park facility irrigation installation and maintenance.
IT Support Specialist BEYOND IT SUPPORT LLCIT Support SpecialistAurora, COFull timeMonitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Toll Technology Consultant - Operations/Ccaas Specialist HNTB CorporationToll Technology Consultant - Operations/Ccaas SpecialistDenver, CO$126,950.84–$248,205.18 / yearMore specifically, this position seeks demonstrated knowledge and expertise related to innovations in customer service technologies and operations, namely: Expertise in CCaaS platforms (e.g., Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow) to advise public agencies on requirements for design and delivery of modern, cloud-native contact center solutions. What You'll Do: Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests or proposals, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.