The Technical Support Representative III provides advanced assistance to customers over the phone or through electronic communication in diagnosing and solving documented and undocumented service and installation issues, which may involve internal controls, external controls, and integration with building automation systems. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.