Philadelphia, PA17 days ago
The Senior IT Support Specialist is expected to proactively identify ongoing problems and trends, assessing, addressing, or escalating as appropriate, routinely liaise with department leadership, ensuring that technical services meet evolving needs, write and maintain documentation for non-technical end-users and internal use, and assist with ensuring IT security, privacy of user data, and enforcement of acceptable use and other technology policies. The successful candidate will stay current on new technology and trends, work effectively with people of varying levels of technical expertise including subject matter experts, be able to communicate effectively in person and in writing, and exercise independent judgment to determine how best to meet customer needs.