Patients, families, and the other members of the healthcare team, as key customers, are provided with cost efficient care with excellent clinical outcomes, provided by a team member who understands and respects each member of the multidiscipline team and interacts with other team members and customers in a friendly, helpful, and courteous manner. Patients, families and the other members of the healthcare team, as key customers, are provided with cost efficient care with excellent clinical outcomes, provided by a team member who understands and respects each member of the multidiscipline team and interacts with other team members and customers in a friendly, helpful and courteous manner.