Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) • Identify customer needs through open-ended questions and active listening • Educate customers on available wash and detail packages, highlighting features, benefits, and value • Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only) • Promote and sell memberships, including Fast Pass and Unlimited programs • Present and explain current promotions and incentives to encourage additional purchases • Assist customers with payment transactions at the kiosk and answer general inquiries • Overcome objections with professionalism and empathy to guide customers to the best solutions • Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns • Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties - varies by business needs • Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment • Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep • Perform other duties as assigned to support the team and site performance. • Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time • Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder • Ability to twist, carry, reach, push, and pull frequently • Ability to lift and carry 50 pounds without assistance for work-related materials • Ability to work outdoors and be efficient in all weather conditions • Ability to work on your feet in a fast-paced, physically active environment • Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas • Use of personal protective equipment (gloves, eyewear, etc. ) as required • Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise.