p>Job Responsibilities: • Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physicians offices • Manage patient flow, wait times, and inventory levels and information logs • Monitor monthly productivity and report any deviations as necessary • Coordinate phlebotomists schedules through resourceful and creative thinking • Perform operational duties such as payroll, monthly schedules and performance appraisals • Partner with Human Resources regarding employee relations issues and disciplinary actions • Hire and train phlebotomists to fill any open positions • Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management • Provide exceptional customer service to all patients and clients • Assist in the set-up of new Patient Service Centers or Client Offices • Provide resolution of any patient or client issues • Perform, collect and prepare specimens when needed • Travel to additional sites as necessary.
PHLEBOTOMY POSITIONS (Hospital phlebotomy positions excluded):
• PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.