NewTravel Nurse RN - Case Manager - $3,931 per week in Hyannis, MA Seven HealthcareTravel Nurse RN - Case Manager - $3,931 per week in Hyannis, MAHyannis, MA$3,931–$3,931Enjoy quick access to beautiful beaches, delightful retail experiences, and a welcoming environment-an ideal locale for travel professionals seeking both career growth and leisure. Seven Healthcare prioritize support, communication, and a focus on healthcare professionals: License reimbursement - financial support to maintain your professional credentials.
NewAssistant Manager LESLIES POOLMART INCAssistant ManagerNorwood, MA$17–$19 / hourCollaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
Newshift manager - Store# 07481, BROOKLINE VILLAGE Starbucksshift manager - Store# 07481, BROOKLINE VILLAGEBrookline, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07602, MARSHFIELD Starbucksshift manager - Store# 07602, MARSHFIELDMarshfield, MA$22.04–$24.79Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07228, RTE 109/WESTWOOD Starbucksshift manager - Store# 07228, RTE 109/WESTWOODWestwood, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07418, FALMOUTH ROUTE 28 Starbucksshift manager - Store# 07418, FALMOUTH ROUTE 28Falmouth, MA$22.04–$24.79Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07804, Starbucks - Children's Hospital Starbucksshift manager - Store# 07804, Starbucks - Children's HospitalBoston, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 23761, WALTHAM/TRAPELO RD Starbucksshift manager - Store# 23761, WALTHAM/TRAPELO RDWaltham, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07550, TWO ATLANTIC AVENUE Starbucksshift manager - Store# 07550, TWO ATLANTIC AVENUEBoston, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 28850, DEDHAM ROUTE 1 SOUTH Starbucksshift manager - Store# 28850, DEDHAM ROUTE 1 SOUTHDedham, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 23738, SEAPORT SQUARE Starbucksshift manager - Store# 23738, SEAPORT SQUAREBoston, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 20891, WALTHAM MARKET PLACE DRIVE Starbucksshift manager - Store# 20891, WALTHAM MARKET PLACE DRIVEWaltham, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 22915, WESTWOOD STATION Starbucksshift manager - Store# 22915, WESTWOOD STATIONWestwood, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 15703, HYANNIS, CHRISTMAS TREE PROMENADE Starbucksshift manager - Store# 15703, HYANNIS, CHRISTMAS TREE PROMENADEHyannis, MA$22.04–$24.79Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 00872, 350 NEWBURY Starbucksshift manager - Store# 00872, 350 NEWBURYBoston, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 00880, SOUTH BROOKLINE Starbucksshift manager - Store# 00880, SOUTH BROOKLINEChestnut Hill, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 09463, 84 STATE STREET Starbucksshift manager - Store# 09463, 84 STATE STREETBoston, MA$23.96–$26.95Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 59326, FOXBORO, PATRIOT PLACE Starbucksshift manager - Store# 59326, FOXBORO, PATRIOT PLACEFoxboro, MA$22.04–$24.79Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
NewBranch Manager North Easton Savings BankBranch ManagerNorton, MA$70,000–$90,000 / yearNorth Easton Savings Bank is looking for an experienced Branch Manager to lead branch operations, drive sales growth, develop employees, and deliver an outstanding customer experience in our Norton, MA branch. This is an excellent opportunity for a banking leader who enjoys coaching teams, building customer relationships, growing deposits and loans, and making an impact in the local community.
NewProject Manager - Projects throughout Boston! Michael Page USAProject Manager - Projects throughout Boston!Boston, MA$110,000–$135,000 / yearFull timeThe Project Manager will: Oversee the planning, execution, and completion of construction projects within scope, budget, and timeline. The Project Manager will receive: Competitive base salary ranging from $110,000 to $135,000.
Project Manager - Adaptive Re-Use - Boston, MA Michael Page USAProject Manager - Adaptive Re-Use - Boston, MABoston, MA$110,000–$135,000 / yearFull timeWe are seeking a dedicated Project Manager to lead construction projects within the property industry. Coordinate with contractors, vendors, and internal teams to ensure project milestones are met.
NewBOS Lounge Manager Swissport International AGBOS Lounge ManagerBoston, MA$100,000–$100,000Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey. Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manages all profit and loss centers.
Assistant Project Manager - Projects up to $30M - Boston, MA Michael Page USAAssistant Project Manager - Projects up to $30M - Boston, MABoston, MA$75,000–$95,000 / yearFull timeA successful Assistant Project Manager - Projects up to $30M should have: Strong organizational and multitasking skills to manage various project components effectively. The Assistant Project Manager - Projects up to $30M will: Assist in planning, coordinating, and overseeing construction projects from start to finish.
Lawn & Garden Center General Manager Domina's AgwayLawn & Garden Center General ManagerPortsmouth, RI$58,000–$65,000 / yearIf you're ready to grow your career in a role that values hard work and real results, we invite you to apply and join a team that shares your passion for environmental stewardship and community connection. Join the Domina’s Agway team as a Lawn & Garden Center General Manager, where your leadership makes a tangible impact every day.
Assistant Project Manager - Projects up to $30M Michael Page USAAssistant Project Manager - Projects up to $30MBoston, OH$75,000–$95,000 / yearFull timeThis role involves overseeing project tasks, ensuring timelines and budgets are met, and maintaining clear communication with stakeholders. We are seeking a detail-oriented Assistant Project Manager to join a fast-paced team within the property and construction industry.
NewHome Health RN Clinical Manager CenterWell Home HealthHome Health RN Clinical ManagerSandwich, MA$84,900–$116,800 / yearOur care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.
NewRetail Merchandiser SAS Retail ServicesRetail MerchandiserBrockton, MA$15.50–$15.50Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Merchandiser & Display Installer SAS Retail ServicesRetail Merchandiser & Display InstallerMansfield, MA$18–$18Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewTravel Retail Sales Merchandiser SAS Retail ServicesTravel Retail Sales MerchandiserQuincy, MA$17–$17Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewTraveling Retail Merchandiser SAS Retail ServicesTraveling Retail MerchandiserQuincy, MA$17–$17Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Sales Merchandiser SAS Retail ServicesRetail Sales MerchandiserMansfield, MA$18–$18Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewTraveling Retail Representative SAS Retail ServicesTraveling Retail RepresentativeQuincy, MA$17–$17Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Stocking/Shelving Merchandiser SAS Retail ServicesRetail Stocking/Shelving MerchandiserMashpee, MA$18–$18Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewTravel Retail Reset Merchandiser SAS Retail ServicesTravel Retail Reset MerchandiserQuincy, MA$17–$17Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritHanover, MA$20.50–$20.75 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritRaynham, MA$17.25–$17.50 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sBraintree, MA$22–$22.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerBraintree, MA$19–$19.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sDartmouth, MA$17–$17.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewRetail Data Collector SAS Retail ServicesRetail Data CollectorSomerville, MA$17–$17Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. In this role, you will play a crucial role in grocery stores nationwide, utilizing cutting-edge smartphone technology to capture and store essential data for our clients Are you ready to shape the future of shopping and get it done with us?.
NewRetail Merchandiser Team Lead SAS Retail ServicesRetail Merchandiser Team LeadHyannis, MA$22–$22Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewDining Room Supervisor Hebrew SeniorLifeDining Room SupervisorDedham, MA$44,811.46–$62,735.83Supervise service staff and meal service in all Restaurants and Retail areas including Traditional Assisted Living, Memory Support Assisted Living, Independent Living and Retail to ensure prompt and courteous service, quality presentation, and that all foods are prepared to residents liking and satisfaction. Perform the day to day operations of the department including but not limited to; employee scheduling, ordering, interdepartmental communication with Marketing and the Food and Beverage teams as well as frequent correspondence with clients regarding banquets and events.
Senior Project Manager Beacon Hill Staffing GroupSenior Project ManagerBoston, Massachusetts$55–$55 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
RETAIL MANAGER - BOSTON, MA Compass Group North AmericaRETAIL MANAGER - BOSTON, MABOSTON, MAOur Retail Managers are responsible for the successful retail/cafeteria operation of Food & Retail Managers will perform a variety of duties including the planning and supervision of special functions, the maintaining of cash controls and payroll records, and the hiring and training of our hourly team members. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
RETAIL MANAGER- QUINCY, MA Compass Group North AmericaRETAIL MANAGER- QUINCY, MAQUINCY, MA$72,000–$80,000 / yearOur Retail Managers are responsible for the successful retail/cafeteria operation of Food & Retail Managers will perform a variety of duties including the planning and supervision of special functions, the maintaining of cash controls and payroll records, and the hiring and training of our hourly team members. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Retail Manager AramarkRetail ManagerBoston, MASo, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution.
GC Retail Operations Manager Store 550 Guitar CenterGC Retail Operations Manager Store 550Boston, MA$22.12–$27.65 / hourFull timeInterpersonalCommunication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.