Operations Manager - Blue Flint Midwest AgEnergy GroupOperations Manager - Blue FlintUnderwood, NDFull timeAssists with interviewing, hiring, and training plant employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employee; and addressing complaints and resolving problems. Ability to build relationships, establish credibility and influence all levels of the organization that creates a team environment of open dialog and continuous improvement with employees.
Repair & Maintenance Manager Weatherford International PlcRepair & Maintenance ManagerWilliston, NDThe role will drive harmonization of execution processes, inventory, and asset management utilization, identify opportunities for activity multi-skilling, to deliver a contemporary and cost-efficient repair & maintenance system which forms part of a single delivery model for Weatherford's global oilfield services operations. Collaborate with logistics to ensure R&M processes and schedules support the effective and efficient movement of assets from the R&M facility to operations seamlessly and compliantly to maximize both revenue generation and the utilization of each asset as defined by each product line.
Repair & Maintenance Technician Weatherford InternationalRepair & Maintenance TechnicianDickinson, NDFull timeFollows maintenance processes & procedures to undertake the following: unloading, disassembly, cleaning, pressure testing, visual checking, painting, assembly, loading, and storage of tools, completing all necessary documentation as required against their level of training & competence. Senior roles will ensure all field and workshop personnel follow the corrective and preventative maintenance procedures, ensuring all failures are followed up to closure with a proper root cause analysis and with the implementation of predetermined corrective action(s).
NewKitchen Manager | Full-Time | Bismarck Event Center Oak View GroupKitchen Manager | Full-Time | Bismarck Event CenterBismarck, North DakotaFounded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group: Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales.
Water Utility Regulatory Manager City of Fargo, NDWater Utility Regulatory ManagerFargo, ND$88,712–$115,378 / yearKnowledge of local, state and federal laws, rules and regulations concerning treatment plant operations; Knowledge of the proper operation and maintenance of equipment used in the treatment process including pumps and motors; Knowledge of confined space entry and hazardous materials handling as related to treatment process; Knowledge of procedures of sampling and sample testing; Knowledge of principles of water, wastewater and sludge treatment processes and process control; Skill in organizing and prioritizing work; Skill in providing instruction and training to other workers; Skill in performing mechanical maintenance and repair to equipment; Skill in performing basic mathematical computation such as addition, subtraction, multiplication and division; Skill in reading and writing English sufficient to read and write logs and records; Skill in observation and interpretation of changes in process control to sufficiently determine necessary adjustments; Skill in operation of all plant equipment and in the performance of all operating activities; Skill in mathematical computations and data analysis; Intermediate skill with Microsoft Office applications; Ability to interpret technical manuals and reports: Ability to communicate effectively in both verbal and written forms; Ability to learn water control computer system; Ability to establish and maintain effective working relationships with others. Team leader for implementing and maintaining all Lead and Copper Rule compliance requirements including, but not limited to, the following: Oversee Lead Service Line Inventory (LSLI) requirements; Oversee required water sampling for lead in the Fargo water distribution system for regulatory concentration calculations related to the EPA Action Level and other statistical results; Communicate with State and Federal regulators regarding Lead & Copper Rule (LCR) requirements and required utility actions; Provide technical support to regional customers regarding LCR; Oversee water sampling for lead in schools, daycare facilities, and other affected water customers; Provide education regarding LCR to customers, utility staff, and others; Provide media interviews regarding LCR implementation as needed; Assist with implementing any Lead Service Line Replacement (LSLR) programs; Provide homeowners with temporary Point-of-Use devices or lead removal filtration equipment aligning with LSLR per LCR requirements; Lead corrosion mitigation studies as needed; Team lead or assist with any other LCR requirements.
NewKitchen Manager | Full Time | Bismarck Event Center Oak View GroupKitchen Manager | Full Time | Bismarck Event CenterBismarck, NDFounded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales.
Agronomy Location Manager GpacAgronomy Location ManagerMax, ND70000–120000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Location Manager GpacLocation ManagerEgeland, ND80000–100000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. One of North Dakota’s most successful grain operations is looking to hire a Grain Location Manager for a location in their region.
Fleet & Facilities Maintenance Manager [Fire Department] City of Williston North DakotaFleet & Facilities Maintenance Manager [Fire Department]Williston, ND$67,970–$98,557 / yearThere will be a regular expectation to pull, push, reach, walk, stand, sit, crawl, kneel, bend and have the use of hands and fingers, use of both eyes for sight, including ability to distinguish color and distance, hearing, extensive use of arms and legs to climb on top of, under, in and around equipment and facilities; work in proximity and use of computer screens; verbally communicating, and moving objects. Use of Equipment and/or Computers: Regular use of technology and equipment for job-related functions will be required including but not limited to computers, phones, printers and equipment pertaining to fire prevention, suppression and pre-hospital emergency medical care.
Office Manager Dakota Supply Group, IncOffice ManagerFargo, NDA Typical Day in the Life of an Office Manager: Maintain responsibility for the overall success of our phone system through answering and directing calls in a courteous and professional manner while working to improve on-hold time, incoming ring time, and overall customer calling experience. We know the importance of family and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
NewAssistant Restaurant Manager Perkins RestaurantsAssistant Restaurant ManagerBismarck, ND$55,000–$62,000 / yearWith its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. Ensures managers and all team members are monitoring and overseeing food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness.
NewKitchen Manager Perkins RestaurantsKitchen ManagerBismarck, ND$58,000–$65,000 / yearWith its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. Ensures managers and all team members are monitoring and overseeing food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness.
Kitchen Manager PerkinsKitchen ManagerBismarck, North DakotaWith its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. Ensures managers and all team members are monitoring and overseeing food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness.
NewAssistant Restaurant Manager PerkinsAssistant Restaurant ManagerBismarck, NDFull timeEnsures managers and all team members are monitoring and overseeing food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness. Accountable for accurate financial data to include: payroll, cash and receipts, productivity food costs, security of funds, and operating expenses; prepares and reviews financial reports.
NewKitchen Manager Perkins & Marie Callender's LLC (Inactive)Kitchen ManagerBismarck, ND$58,000–$65,000 / yearWith its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. Ensures managers and all team members are monitoring and overseeing food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness.
NewAssistant Restaurant Manager Perkins & Marie Callender's LLC (Inactive)Assistant Restaurant ManagerBismarck, ND$55,000–$62,000 / yearWith its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. Ensures managers and all team members are monitoring and overseeing food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness.
Maintenance Manager Winland FoodsMaintenance ManagerNorth DakotaAssess current Progressive Maintenance Systems (Maintenance Planning & Scheduling, Planned Maintenance Optimization, Computerized Maintenance Management Systems, Storeroom) and create and execute against an improvement plan that is prioritized based on business needs, has clear objectives with dates, assigned ownership, and trends key performance indicators. CapEx Project Management – Working with Corporate Engineering, ensure key projects are supported locally with direct oversight of contractor management, project timeline adherence, project cost controls, equipment commissioning and facilitation of punch-list closure.
Logistics Manager Ion Field ServicesLogistics ManagerDickinson, North DakotaThe Logistics Manager is responsible for overseeing daily shop operations, ensuring all vehicles, tools, and equipment are maintained in safe, compliant, and efficient working condition. Duties/Responsibilities: Fleet & Vehicle Management Oversee maintenance, inspections, and repairs for all company vehicles, trucks, and trailers.
Parts Manager GpacParts ManagerValley City, ND80000–100000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. The position coordinates the Parts Runner schedule(s) to ensure maximum efficiency and effectiveness of parts distribution to field technicians and customers.
Service Manager - Commercial Roofing - Base Salary to 100k/year - Fargo, ND AllSearch Professional StaffingService Manager - Commercial Roofing - Base Salary to 100k/year - Fargo, NDFargo, ND$85,000–$100,000 / yearThis role is responsible for leading daily service operations, driving customer satisfaction, supporting department growth, and ensuring profitable execution of service, repair, maintenance, and small re-roof projects. Collaborate with customers, field personnel, and internal teams to address roofing issues and develop effective solutions.
Pharmacy Manager Costco Wholesale CorporationPharmacy ManagerWEST FARGO, North DakotaOversees and participates in dispensing prescription medications: measuring, labeling, checking for drug interactions, verifying with physicians, and selecting substitutions when necessary. Responds to employee concerns using problem-solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations.
Senior Project Manager EJS GroupSenior Project ManagerWilliston, North DakotaAs a "people-first" organization, they are highly committed to providing their team members with the tools, training, and support needed to work productively and return home safely every day. Troubleshoots and problem-solves site situations (material quality, equipment operation/repair, etc.) and discusses production issues with managers, supervisors, and co-workers.
Maintenance Manager Deep Well ServicesMaintenance ManagerWilliston, North DakotaThis position is best suited for an experienced diesel mechanic and maintenance leader who can effectively troubleshoot equipment, manage competing priorities, mentor employees, and support operations in fast-paced shop and field environments. Work will be performed in shop and field environments, which may include exposure to harsh weather conditions, loud noise, heavy equipment, and non-climate-controlled settings.
Field Equipment Manager I or II- Nationwide Opportunities! MasTec IncField Equipment Manager I or II- Nationwide Opportunities!Fargo, NDRemote$75,000–$95,000 / yearMasTec's Clean Energy and Infrastructure Group (CE&I) is a $4 billion annual revenue business unit that provides construction services for industrial facilities; building products manufacturers, power generation facilities, manufacturing plants; solar, wind, and thermal energy plants; buildings, and infrastructure. Assign approved drivers to all pick-up trucks with assigned site number, establish if the truck is leaving the site at the end of the day, and ensure each truck has valid insurance card and documents needed.
Assistant Manager - Grand Forks Discount TireAssistant Manager - Grand ForksGrand Forks, North DakotaFull timeDiscount Tire was founded in 1960 by Bruce T. Halle in Ann Arbor, Michigan, with a single store, an inventory of only six tires, and a promise to treat people right. Today, it is the nation’s largest independent tire and wheel retailer with over 1,200 stores across 40 states and over 31,000 employees.
Auto Hobby Manager United States Air ForceAuto Hobby ManagerMinot AFB, NDThe purpose of this position is to plan and administer the activities, service and staff of the Automotive Skills Center, assist patrons in automotive repairs and service needs, and maintain the Force Support vehicle fleet (schedule maintenance and repairs). Must have specialized experience in the automotive skills center or an automotive service center with supervision over the various phases of automotive mechanics to include diagnostics and repair which provided an in-depth knowledge of automotive, service procedures, rules and regulations.
6178 - Assistant Store Manager PT Hat World Inc.6178 - Assistant Store Manager PTFargo, NDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
6405 - Assistant Store Manager PT Hat World Inc.6405 - Assistant Store Manager PTMinot, NDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
6178 - Assistant Store Manager FT Hat World Inc.6178 - Assistant Store Manager FTFargo, NDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Assistant Store Manager O'Reilly Auto EnterprisesAssistant Store ManagerNorth DakotaPerform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Service Manager EquipmentShare.com IncService ManagerMinot, NDAs a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business.
Area Service Manager Energy Transfer LPArea Service ManagerTIOGA, NDKey Business Objectives: The Area Service Manager is responsible for the field management of 8-12 Field Services Technicians and 1-2 Lead Service Technicians and daily management of up to 100,000 hp. USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies.
Multi Site Maintenance Manager Roers CompaniesMulti Site Maintenance ManagerWilliston, ND$28–$36.50 / hourAbility to perform the physical functions of the position, which may include ability to lift up to 75 pounds, climb multiple flights of stairs multiple times per day, sometimes carrying tools and supplies; work on ladder or scaffolding. Entrepreneurial mindset - loves to be challenged, determined to win, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear).
NewProgram Manager (USMC - WRI ASTRO) Motorola Solutions IncProgram Manager (USMC - WRI ASTRO)North Dakota, ND$100,000–$120,000 / yearAdminister, direct and responsible for system currency, integration of information security for continuous monitoring, system testing, system implementation, updates and support, response and resolution of service calls to provide end to end life cycle sustainment support, management of software licenses and software currency, central monitoring for real-time health and status of the system, equipment repair, asset and configuration management, password management, contract management, auditing and quality assurance, customer relationships, planning and implementation of worldwide System Upgrades, successful development, submission and approval of all CDRL's and DED's, approval of Installation Design Plans or similar documentation, approval of system and personnel schedules, actions, requests, hiring and developing, approving and managing employee performance expectations. This position encompasses a wide range of responsibilities, including but not limited to managing program personnel and support staff, collaborating with Motorola Sales team members, handling pre and post-sale opportunities and proposals, overseeing the program budget and costs, and providing leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel.
Field Services Manager IV General AtomicsField Services Manager IVGrand Forks, NDMust demonstrate a thorough and detailed technical understanding of engineering and field service principles, concepts, theory, regulations and practices, and strong leadership skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadlines or milestones. This position is responsible for directing the design, development and implementation of field services activities including field installation, technical training and customer support and provides guidance to customer personnel in establishing operation, maintenance, and inspection procedures and techniques.
NewMember Experience Manager Town and Country Credit UnionMember Experience ManagerFargo, NDFull timeThe ideal candidate will have:Three to five years of leadership experience in a Contact Center, financial institution, or member service environmentExperience with online banking platforms, digital products, services, or financial technology preferredUnderstanding of applicable financial regulations and security practicesStrong leadership, coaching, and employee development skillsExcellent communication and interpersonal skillsAbility to lead change, manage multiple priorities, and work effectively across departmentsStrong analytical and problem-solving skillsExperience with CRM platforms, workforce management tools, Contact Center management systems, or Zoom preferredWhy Town & Country Credit Union? Town & Country Credit Union is looking for a Member Experience Manager to lead our Contact Center and Digital Services teams and help shape how our members experience the Credit Union through every interaction.
Earthworks Operations Manager KRC CorporationEarthworks Operations ManagerGrand Forks, North DakotaThe Grading Operations Manager will oversee the overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Submit complete bid/estimate proposals to project owners, managers and/or general contractors in a timely and professional manner, provide any clarification on information submitted as needed.
Service Manager Vision Ford-LincolnService ManagerWahpeton, NDVision Ford Lincoln is looking for a Service Manager who’s ready to take charge, lead by example, and help drive our service department to the next level. Job Description: Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences?
Service Manager West River EquipmentService ManagerMandan, NDSpend time in the shop, help your team, analyze and sign off on work orders (making sure the time and parts listed are correct) or attend meetings with other store members. Ensure appropriate communications throughout the store by conducting regular team meetings, encouraging an open-door policy and proactively seeking feedback from team members.
Event Manager | Full Time | Bismarck Event Center Oak View GroupEvent Manager | Full Time | Bismarck Event CenterBismarck, ND$50,000–$55,000 / yearFounded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. The Event Manager will interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
Assistant Store Manager O'Reilly Automotive IncAssistant Store ManagerFargo, NDPerform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Survey Manager MasTec IncSurvey ManagerFargo, North Dakota$101,000–$140,000 / yearFull timeThe Survey Manager is responsible for overseeing field survey execution across assigned projects with authority to verify operational readiness, reject incomplete or non-compliant survey inputs, and escalate unresolved risks or data conflicts to Geomatics leadership. The Survey Manager collaborates closely with other Geomatics functions, Engineering, Construction, and project leadership teams to coordinate training, resolve technical challenges, and support project execution.
Field Equipment Manager I or II- Nationwide Opportunities! Wanzek Construction IncField Equipment Manager I or II- Nationwide Opportunities!Fargo, NDRemote$75,000–$95,000 / yearMasTec's Clean Energy and Infrastructure Group (CE&I) is a $4 billion annual revenue business unit that provides construction services for industrial facilities; building products manufacturers, power generation facilities, manufacturing plants; solar, wind, and thermal energy plants; buildings, and infrastructure. Assign approved drivers to all pick-up trucks with assigned site number, establish if the truck is leaving the site at the end of the day, and ensure each truck has valid insurance card and documents needed.
Production Manager Preference Employment SolutionsProduction ManagerFargo, ND$150,000Strong people leadership skills are needed in addition to extensive knowledge in production operations. Preference Employment Solutions is confidentially recruiting for a Production Manager for an organization based in Fargo, North Dakota.
Service Manager Oil & Gas Butler Machinery CoService Manager Oil & GasMinot, NDAs the Oil and Gas Service Manager, you would be responsible for regional management of the service department by managing job progress, resolving customer disputes, supervising staff, and scheduling the service team. Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
Service Manager Butler Machinery CoService ManagerMinot, NDAbility to work nights and weekends, as needed, during peak (spring and fall) workload times to meet deadlines and deliver exceptional customer service. As the Service Manager, you would be responsible for managing the service department by managing job progress, resolving customer disputes, supervising staff, and scheduling the service team.
Emerging Store Manager Walgreen CoEmerging Store ManagerFargo, ND$45,000–$71,550 / yearBachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
Industrial Sales Account Manager Trainee - Mobile Hydraulic Solution Sales SunSourceIndustrial Sales Account Manager Trainee - Mobile Hydraulic Solution SalesFargo, ND$55,000–$65,000 / yearExposure to multiple departments, including: Applications Engineering, Design Engineering, Sales & Marketing, Customer Service, Repair & Operations, Sales and customer service training, Continuous mentorship and support, High visibility to senior leadership, and a clear and defined career growth path. Bachelor's degree in Engineering, Engineering Technology, Agribusiness, or related field (preferred) OR Associates degree from a Fluid Power-specific program OR 1-2 years of related experience or internship and/or equivalent combination of education and experience.
Service Manager -Fargo Singer IndustrialService Manager -FargoWest Fargo, NDSKILLS/QUALIFICATIONS:Fluid Power Degree or Equivalent Experience; Strong Mechanical Background; Hydraulic Background Preferred; Highly Motivated Self-starter; Excellent Customer Service & Communication Skills (verbal & written); Proficient with Planning and Organization. Perform shop labor estimates and quote in-house repairs, and upon approval, purchase the necessary repair parts or replacement components and reschedule assembly time.
Operations Manager Dakota Supply Group, IncOperations ManagerFargo, NDA high level of analytical ability to integrate and interpret data from diverse sources and find solutions to human relations, technical, strategic, or administrative problems; must be able to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made and follow-up with feedback where and when appropriate. Take responsibility for the overall success of our phone system through answering and directing calls in a courteous and professional manner, while working to improve on-hold time, incoming ring time, and overall customer calling experience.