ABILITIES: • Travels between Kennesaw State campuses and locations as required to maintain effective relationships • Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus KNOWLEDGE: • Advanced knowledge of service management, business analysis, and value realization methodologies • Experience in complex project and portfolio environments SKILLS: • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills • Excellent communication skills, including executive-level presentations • Proven leadership, mentoring, and stakeholder engagement skills • Strategic thinking, business acumen, and technology literacy • Strong analytical, negotiation, and conflict resolution capabilities • Skilled in building trust-based relationships and influencing at all levels of the organization • Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) • Strong attention to detail and follow up skills • Strong customer service skills and phone and e-mail etiquette. KEY RESPONSIBILITIES: • Leads the strategic engagement between IT and business units to ensure alignment with institutional goals • Develops and maintains executive-level relationships across academic and administrative units • Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation • Guide and mentor junior BRMs to support relationship and value management across campus • Establish and refine BRM practices and processes to enhance strategic impact and service delivery • Lead large-scale initiatives and represent IT in executive steering committees and governance councils • Advocate for business partner needs in IT planning, resource allocation, and prioritization • Translate complex business needs into actionable strategies and proposals with measurable outcomes • Monitors service and project delivery outcomes to ensure value realization and continuous improvement.