Jonesboro, AR30+ days ago
p>Essential Job Functions: - Manages and mentors 24x7x365 NOC support team in all daily operations by effectively communicating expectations and driving accountability;
- Cultivates cross functional department relationships to achieve common goals;
- Serves as a NOC liaison for inquiries and escalations from both internal and external customers;
- Implements, follows, and directs NOC policies and procedures;
- Maintains a strong customer service focus for all business decisions;
- Serves as a 2nd level escalation point for staff members;
- Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;
- Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
- Performs other related duties as assigned.
- Operational knowledge and awareness of data, voice, and transport network technologies such as Cisco, Ciena, Nokia, Calix, Alcatel, and Metaswitch;
- High level proficiency in commonly used software such as Visio, Excel, Word, and Power Point;
- Ability to lead others to achieve desired outcomes in a manner consistent with Company values;
- Ability to multi-task and effectively manage multiple high-impact projects;
- Ability to be detail oriented while keeping the bigger picture in mind;
- Ability to work well individually and in a team environment;
- Excellent verbal and written communication skills;
- Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.