Investment Associate, FINRA Registered KeyCorpInvestment Associate, FINRA RegisteredAmherst, NY$23.08–$34.62 / hourPerform customer service duties and assist in daily office operations, including obtaining new account and customer maintenance forms, establishing new accounts, servicing customer accounts, processing estate account requests, researching problems, preparing and editing correspondence, obtaining proper approvals, maintaining records, performing heavy order entry, and managing client contact. Coordinate marketing events, seminars, and presentations for clients and prospects, including booking locations, preparing client/prospect lists, mailing invitations, arranging refreshments, and organizing presentation materials and equipment.
Customer Service Representative Window WorldCustomer Service RepresentativeDepew, New York$17–$19 / hourCompany Overview Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data.
Site Manager CoVolt PowerSite ManagerElba, New YorkImportant Interview Policy: To ensure a focused conversation and protect the privacy of both our candidates and team members, the use of AI note-takers, recording devices, or real-time transcription software is strictly prohibited during this interview. In addition, Signal Energy Constructors or its affiliates will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team.
$17-$20 Shift Manager McDonald's Corp$17-$20 Shift ManagerBatavia, NY$17–$20 / hourPeople who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Vendor Business Manager- Cisco Ingram MicroVendor Business Manager- CiscoBuffalo, New YorkTypically, the level of experience and education required to demonstrate these key elements of knowledge/skills/experiences are: Requirements: Four-year college degree in Business, Marketing or a related field, MBA preferred (or additional relevant experience in a related field). The Vendor Business Manager (VBM) sets the strategy by looking across the solution category and leveraging data insights to create multi-vendor go to market strategies to achieve outcomes aligned with our vendor and platform partners.
Employee Cafeteria, Senior Cook Seneca Resorts and CasinosEmployee Cafeteria, Senior CookBuffalo, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Main Kitchen, Senior Cook Seneca ResortsMain Kitchen, Senior CookNiagara Falls, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Employee Cafeteria, Senior Cook Seneca ResortsEmployee Cafeteria, Senior CookBuffalo, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Western Door Steakhouse, Senior Cook Seneca Gaming CorporationWestern Door Steakhouse, Senior CookNiagara Falls, New York2. Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Three Sisters Cafe, Senior Cook Seneca Gaming CorporationThree Sisters Cafe, Senior CookNiagara Falls, New York2. Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Employee Cafeteria, Senior Cook Seneca Gaming CorporationEmployee Cafeteria, Senior CookBuffalo, New York2. Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Main Kitchen, Senior Cook Seneca Gaming CorporationMain Kitchen, Senior CookNiagara Falls, New York2. Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
The Creek, Senior Cook Seneca Gaming CorporationThe Creek, Senior CookBuffalo, New York2. Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Three Sisters Cafe, Senior Cook Seneca ResortsThree Sisters Cafe, Senior CookNiagara Falls, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Western Door Steakhouse, Senior Cook Seneca ResortsWestern Door Steakhouse, Senior CookNiagara Falls, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
The Creek, Senior Cook Seneca ResortsThe Creek, Senior CookBuffalo, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
NewFull Plate Eatery, Senior Cook (Part-Time) Seneca Gaming CorporationFull Plate Eatery, Senior Cook (Part-Time)Niagara Falls, New York2. Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
NewFull Plate Eatery, Senior Cook (Full-Time) Seneca Gaming CorporationFull Plate Eatery, Senior Cook (Full-Time)Niagara Falls, New York2. Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
NewFull Plate Eatery, Senior Cook (Part-Time) Seneca Resorts and CasinosFull Plate Eatery, Senior Cook (Part-Time)Niagara Falls, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Insure all items are available for consumption by guest, i.e. soups, sauces and gravies are available prior to restaurant opening, as well as assembling supplies and equipment needed for daily cooking.
Forklift Operator OLDCASTLE APG, INC.Forklift OperatorBatavia, NYFull timeOur portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.
NewLaboratory Analyst - Technician Washington MillsLaboratory Analyst - TechnicianNiagara Falls, NY$48,500–$55,000 / yearI understand that employees of Washington Mills who work at union facilities and are obligated to join the union as a result of the position they are applying for, serve pursuant to the terms of the applicable contract and the employment relationship may be terminated at any time by you, for any or no reason, and the Company may terminate you pursuant to the applicable contract but in no event for a reason prohibited by law. I understand that if offered employment, I will be required to complete a Form I-9 and that the Company reserves the right to terminate my employment if said information is processed through E-Verify and I am unable to resolve any discrepancies in my information with the Social Security Administration, the Department of Homeland Security, or any other applicable government agency.
Server Assistant | Southern Tier - Buffalo, NY Artisanal Brewing VenturesServer Assistant | Southern Tier - Buffalo, NYBuffalo, New YorkThe Server Assistant provides table service to taproom guests by delivering orders to the table and ensuring that guests have a pleasant dining experience by maintaining table cleanliness. As a Tableside Brand Ambassador, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience.
Private Client Advisor KeyCorpPrivate Client AdvisorNYCoordinate all aspects of investment product delivery within assigned Branch(es), including the in person coaching and mentoring of branch personnel, client management, service delivery and other resources in order to maximize client needs/best interest-based sales production. Responsible for growing new clients and expanding existing relationships with clients more than $50,000 in investable assets and will specifically target and execute a consistent sales process and financial plan for clients and prospects with investable assets between $250,000 to $2 Million.
NewLead AI Platform Engineer M&T Bank CorpLead AI Platform EngineerBuffalo, NY$116,400–$194,000 / yearAssociate's degree and a minimum of 7 years' systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. The Lead AI Platform Engineer is a hands‑on technical contributor responsible for designing, developing, and integrating Generative AI-enabled capabilities within M&T Bank's secure, governed enterprise environment.
Assistant, Property Newmark Group IncAssistant, PropertyBuffalo, NYAdminister and print various property accounting reports (as produced by the company's accounting software) for Property Manager review or compilation in the property monthly (or other periodic) reports - Accounts Receivable, Check Register, Variance Report, General Ledger, Rent Roll, etc. Compile information, prepare and update reports or process other documents as required: Lease Abstracts, Vendor Insurance Certificates, Vendor Service Agreements, Vendor Invoices and Service Records, Property Emergency Call Lists, Tenant Contact Lists, etc.
Senior Servicing Officer (Institutional Capital Group) KeyCorpSenior Servicing Officer (Institutional Capital Group)Amherst, NYRemote$71,000–$125,000 / yearThe role provides end‑to‑end servicing support, portfolio administration, and related client services for a sophisticated client base that includes public and private REITs, real estate private equity firms and advisors, and commercial real estate owners, with additional focus on specialized healthcare property financing for hospitals and senior housing owners and operators. Our team partners closely with relationship managers, closers, and internal teams to deliver high‑quality service and expert guidance across revolver, term, borrowing base and bridge loan products, while balancing multiple priorities and varying levels of complexity.
NewAssociate Project Engineer MoogAssociate Project EngineerBuffalo, New York$70,000–$100,000 / yearOnsite – Buffalo, NY As a Test Equipment Associate Project Engineer in our Space & Defense Group in East Aurora you will be responsible for design and development of hydraulic, electro-hydraulic, electro-mechanical, servo-mechanism, and electro-pneumatic components and systems that will be used to test the products of Moog, Inc. To be considered for the Associate Project Engineer, Test Equipment, here’s what you’ll typically need to bring with you : A minimum of a Bachelor’s Degree in Mechanical, Aeronautical, or Electrical Engineering with 3 years of experience.
QC Tech GTI FabricationQC TechBuffalo, New York$24–$27 / hourWe fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Terms & Conditions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Quality Tech - 2nd Shift GTI FabricationQuality Tech - 2nd ShiftBuffalo, New YorkWe fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Terms & Conditions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Housekeeping Operations Manager Compass Group USA IncHousekeeping Operations ManagerBuffalo, NY$62,353–$66,000 / yearCrothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
Line Cook | Southern Tier - Buffalo, NY Artisanal Brewing VenturesLine Cook | Southern Tier - Buffalo, NYBuffalo, New YorkAccess to carefully selected ingredients and the collaborative opportunities that come with scaling have made the Southern Tier-ABV partnership a true match made in craft beer heaven. Execute meal preparation for quality control, including self-assessment and Chef evaluation on build accuracy, cooking methods, and flavor profile.
District Support Pharmacist Part Time CVS Health CorpDistrict Support Pharmacist Part TimeBatavia, NY$60–$76 / hourSupporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey. Supporting the effective management of pharmacy inventory in all pharmacies worked by following-and guiding the pharmacy team to follow-all inventory best practices, with a special focus on protecting cold chain products for our patients and our business.
Key Account Manager - NE AlkegenKey Account Manager - NETonawanda, NY$105,821–$132,276 / yearIncrease market share by calling on key accounts to promote Alkegen products, communicate special programs, present marketing/advertising programs, and new products, prepare and conduct training and educational seminars, collect competitive information, oversee and resolve problems and complaints, and collect overdue receivables. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry's most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Internal Audit - Auditor - Consumer and Business Banking M&T Bank CorpInternal Audit - Auditor - Consumer and Business BankingBuffalo, NY$62,200–$103,600 / yearEducation and Experience Required: Bachelor's degree and a minimum of 2 years' work experience or successful completion of the MDP (Management Trainee program), or in lieu of degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' work experience or successful completion of the MDP (Management Trainee program). Participate in other assurance activities (including continuous auditing, product delivery assessments, validation procedures, investigations, and retrospective reviews) under the supervision of a Lead Auditor or Manager, utilizing modernized assurance methodologies, tools, and approaches and in accordance with the Division's methodology.
Corporate Automation Engineer Join the Our Talent NetworkCorporate Automation EngineerLancaster, New York$90,000–$150,000 / yearGuided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. While performing the duties of this job, the employee will occasionally work near moving mechanical parts, high speed processing equipment and will be exposed to wet and/or humid conditions and toxic or caustic chemicals as well as moderate to high noise levels in the work environment.
Customer Relations Representative Join the Our Talent NetworkCustomer Relations RepresentativeLancaster, New York$20–$25 / hourGuided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. The Customer Service Representative I plays a vital role in supporting customer satisfaction by efficiently processing orders, addressing customer inquiries, and facilitating communication between internal teams and external partners.
New["Forklift Operator- Nights (seasonal)","Forklift Operator- Nights (seasonal)"] Niagara Bottling["Forklift Operator- Nights (seasonal)","Forklift Operator- Nights (seasonal)"]HamburgForklift Operator- Nights (seasonal)Team member safely and efficiently operates motorized forklift to load and unload trucks, to pull pallets of finished product from production lines and places finished product in warehouse as directed by onboard WMS system. Qualifications* Minimum Qualifications:* 0 Years - Experience in Field or similar manufacturing environment* 0 Years - Experience in Position* 0 Years - Experience managing people/projects* experience may include a combination of work experience and education* The proven ability to safely operate a sit down motorized forklift.*
New["Midland Asphalt | QA/QC Tech 1 | Tonawanda, NY","Midland Asphalt | QA/QC Tech 1 | Tonawanda, NY"] Barrett Industries["Midland Asphalt | QA/QC Tech 1 | Tonawanda, NY","Midland Asphalt | QA/QC Tech 1 | Tonawanda, NY"]North Tonawanda$21–$25 / hourWork is required to be done wearing appropriate PPE to protect while sampling, testing and to protect from exposure to elements, dust, fumes, loud noise, and materials (chemicals, petroleum products, etc.).Out-of-town travel, requiring overnights for field work, training, other lab and company visits and conferences expected up to 5% of the time. Midland Asphalt Materials Inc. is one of the companies that operates within Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York.
Forward Deployed Engineer PryzmForward Deployed EngineerBoston, New YorkWe are looking for product-minded engineers who are energized by constraints, thrive under ambiguity, and find deep satisfaction in seeing their work create real-world impact, not just ship. Pryzm’s AI brings together market intelligence, budget data, program visibility, and human insights into a single platform that helps teams navigate and win in the federal ecosystem.
Senior Slot Technician Seneca ResortsSenior Slot TechnicianNiagara Falls, NYMaintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations. Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment.
Senior Slot Technician Seneca Gaming CorporationSenior Slot TechnicianNiagara Falls, New YorkMaintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations. Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment.
Shift Leader FWSShift LeaderBuffalo, New YorkThe Shift Leader must convey the Wingstop culture to their fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. A Shift Leader is an entry-level supervisory position has the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant.
NewRetail Merchandiser - Walmart Premium Retail Services IncRetail Merchandiser - WalmartALBION, NYRetail Merchandiser - Walmart General Information Company: PRE-US Location: ALBION, New York, 14411 Ref #: 127857 Pay Rate: $ 16.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 16.00 Range Maximum: $ 16.00 Function: Merchandising Employment Duration: Part-time Description and Requirements As a Walmart Retail Merchandiser at Acosta, you'll ensure Acosta's client brands stand out at Walmart stores by driving product availability. Flexible schedule, 2-4 days (Friday required).Start work between 6am-9am, work between 6am to 6pm (no evenings).Locate merchandise in the backroom, stock and pack out products.
Lead Business Analytics & Reporting Analyst(Retail Banking Pricing, Products, Performance & Risk)- Buffalo NY/ hybrid M&T Bank CorpLead Business Analytics & Reporting Analyst(Retail Banking Pricing, Products, Performance & Risk)- Buffalo NY/ hybridBuffalo, NY$74,600–$124,400 / yearDrive Data-Backed Decision Making: Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning. Overview: Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank's retail banking network.
NewSafety Specialist - 2nd Shift GTI FabricationSafety Specialist - 2nd ShiftBuffalo, New York$65,000–$85,000 / yearDevelops and maintains a proactive Return to Work Program; coordinates with appropriate staff and insurance representatives to identify and develop suitable temporary limited duty assignments for injured employees to perform during the recovery process. Terms & Conditions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Sr Strategic Marketing Specialist - NAM Retail Solstice Advanced Materials IncSr Strategic Marketing Specialist - NAM RetailBuffalo, NYAs a Strategic Marketing Specialist - North America at Solstice, you will lead the regional execution of food retail / commercial refrigeration strategy, with a strong focus on accelerating adoption of Solstice next generation refrigerant technologies in a highly dynamic and competitive market environment. Own content strategy and technical messaging, and coordinate with customer marketing and technical teams to translate technical insights into compelling customer-facing materials (e.g., case studies, publications, trade shows, conference presentations).
Sr Marketing Associate, Toy Marketing Mattel IncSr Marketing Associate, Toy MarketingEast Aurora, NYWe engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Work closely with cross-functional partners (Product Design, Packaging, Development, etc.) to support delivery of innovative and compelling toys to market on time and on budget, informed by consumer insights.
Business Development Manager Allient IncBusiness Development ManagerBuffalo, NYThe successful candidate will shape product development, drive marketing strategies, and provide leadership as a change agent to accelerate our go-to-market process for innovative new products and expand Allient Watertown's presence in key domestic and global markets. This role requires close collaboration with the Watertown Leadership Team, R&D, sales (including Regional Sales Managers and North American Solutions Center), engineering and Allient's global marketing teams.
NewLegal & Compliance - Private Wealth Legal Group – Registered Funds Attorney, VP BlackstoneLegal & Compliance - Private Wealth Legal Group – Registered Funds Attorney, VPBoston, New York$165,000–$250,000 / yearDepending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and. The candidate will collaborate cross-functionally across Private Wealth and other Blackstone business units, including with the Investment Teams, Operations, Institutional Client Solutions, Finance, Tax, Public Affairs, and other groups in the U.S., Europe, Latin America, and Asia.
Lead Inspector OC Oerlikon Corporation AGLead InspectorAmherst, NY$26.65–$39.98 / hourThe perks and benefits of working at Oerlikon include the following: Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong. The salary of the finalist(s) selected for the role will be based on a variety of factors that are considered in making compensation decisions including, but not limited to, internal equity, job location, work experience, education, training, certifications, licenses, etc.