Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) Education & Experience: Undergraduate degree or equivalent experience 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies 4+ years of proven leadership and coaching experience required Small Business and Consumer lending experience required Knowledge of Bank product lines and services as well as an understanding of Store operations and security Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives Strong financial analysis skills Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers Excellent verbal and written communication skills Demonstrated ability to lead and motivate team members Proficient with Microsoft Office suite Notary License (preferred) Customer Accountabilities: Manages the service and advice team promoting a positive customer and colleague experience Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.