h5>Required Experience: Bachelor's degree in Computer Science or another related field, specialized training; or equivalent professional experience ServiceNow Certified System Administrator Minimum of 3 years of proven administrative experience on the ServiceNow platform as the primary job function Expert-level knowledge of ServiceNow core architecture and primary application modules such as Request, Incident, Problem, Knowledge, Change, Service Catalog, Self Service Portal, CMDB Conceptual understanding of ITIL version 3 . This highly visible role will involve a wide range of additional duties including creating and delivering platform demos, ITSM workshops, end-user/customer training, daily/weekly/monthly maintenance, upgrades, updates, researching new functionality for use with the platform, license management, working with external partners on the platform development.