NewManager, Global Rewards - Compensation & Benefits Tax KPMGManager, Global Rewards - Compensation & Benefits TaxChicago, ILLicensed CPA, EA, JD/LLM or completion of one of the advanced degrees or professional designations: MBA, Associate of the Society of Actuaries (ASOA), Engineering News-Record (ENR) American College Testing (ACT), Fellow of the Society of Actuaries (FSA), Certified Benefits Professional (CBP), Certified Compensation Professional (CCP), Certified Employee Benefit Specialist (CEBS), Certified Payroll Professional (CPP), Global Professional in Human Resources (GPHR), Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR), in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Minimum five years of recent experience in federal tax with employer benefit strategies; preferred experience in at least three of following areas: total rewards and benefits, global compensation and equity sourcing and taxation, domestic and global employment tax compliance and consulting, Mergers and Acquisitions advisory, executive compensation and compensation integration, mobility tax compliance and consulting, corporate taxation, ASC 718, ASC 740, share-based compensation delivery and data and analytics.
Multi-Site Plant Manager - Automotive Michael Page USAMulti-Site Plant Manager - AutomotiveDyer, IN$150,000–$175,000 / yearFull timeWith a large focus on the automotive sector, the company has worked hard to maintain and build upon the momentum they established and are looking for a tenured plant operations manager to continue to drive growth and operational efficiency. This is a fantastic multi-site Plant Manager opportunity with a growing, global organization that supports customers primarily in the automotive sector, as well as industrial machinery and construction sectors.
NewEmployee Benefits Account Manager Gables Search GroupEmployee Benefits Account ManagerChicago, IL$55,000–$75,000This role is ideal for someone who thrives in a client-focused setting and enjoys building long-term relationships while managing day-to-day benefits administration and support activities. A growing insurance and employee benefits organization is seeking an experienced Employee Benefits Account Manager to support and service group benefits clients in a hybrid work environment.
Account Manager Ecolab Inc.Account ManagerChicago, ILWe work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
NewStore Manager Trainee - Jewel Osco - Chicago Skills for ChicagoStore Manager Trainee - Jewel Osco - ChicagoChicago, ILJewel-Osco has 188 store locations and a distribution center, allowing them to serve their customers for over 120+ years right in their own communities, and making it easy for customers to access the wide range of products and services that they offer. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.
NewBank Manager - BMO - Chicago Skills for ChicagoBank Manager - BMO - ChicagoChicago, ILTo be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed. Build new customer relationships through engaging in community events and networking to enhance the Bank’s visibility and cultivate strong referral sources.
Sales Manager - Indirect Forward AirSales Manager - IndirectChicago, ILTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.). Proven success developing and managing indirect sales channels, strategic partnerships, or agent networks.
NewHousekeeping Manager Marriott Vacations WorldwideHousekeeping ManagerSt John, VI2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Senior Project Manager - Multi-Family - Chicago, IL Michael Page USASenior Project Manager - Multi-Family - Chicago, ILChicago, IL$130,000–$160,000 / yearFull timeReview original estimates and analyze total proposal packages, proactive pre-job planning including: design development, conceptual estimating, scheduling, bidding, buyout, contracts, project team communications and team building. The Chicago office gives their employees and clients the accessibility and support of a local firm with the stability and resources of a nationwide organization.
NewSenior Project Manager J.A. Watts, IncorporatedSenior Project ManagerChicago, IL$120,000–$130,000 / yearThis role is responsible for understanding the overall project/program scope and managing all aspects of the assigned project or group of projects, including but not limited to the design, planning, implementation, construction, closeout, stakeholder coordination, cost control, client satisfaction, team performance, and quality functions. The Senior Project Manager will work on a large-scale project within an active airport environment, requiring careful coordination to ensure seamless operations while the new facility is constructed in a phased approach.
Project Manager - Light Industrial Construction Michael Page USAProject Manager - Light Industrial ConstructionChicago, IL$120,000–$150,000 / yearFull timeThe Project Manager will oversee complex industrial projects valued between $10M and $50M while working closely with executive leadership and key clients. Our client is a nationally recognized builder delivering large-scale industrial and logistics developments across the Midwest.
Customer Support Representative (EST) ComplySciCustomer Support Representative (EST)Chicago, IL$49,500–$55,000 / yearComply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.
NewPsychiatry Account Manager - South Bend, IN LundbeckPsychiatry Account Manager - South Bend, INNew Carlisle, IN$120,000–$140,000Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States.
Business Development Manager - Medical OEMS - REMOTE Michael Page USABusiness Development Manager - Medical OEMS - REMOTEChicago, ILRemote$120,000–$150,000 / yearFull timeInterested in a high impact role managing a multi million dollar portfolio in a small subsidiary?. Build a long term strategic partnership with top medical OEMs working with their stakeholders and becoming an extension of their business.
Manager, Revenue Operations - Remote CorpayManager, Revenue Operations - RemoteChicago, ILRemote$139,000–$173,800 / yearDeveloping and maintaining interactive Power BI dashboards and reports to support sales, operational, and business intelligence initiatives, including data modeling, visualization design, and KPI tracking. Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
NewTechnical Director - Accounting Advisory Services KPMGTechnical Director - Accounting Advisory ServicesChicago, IL$195,415–$370,530 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
Tax Managing Director, Core Tax Services bdo consultingTax Managing Director, Core Tax ServicesChicago, IL$190,000–$335,000 / yearThe Tax Managing Director is responsible for applying industry specific knowledge to advice clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
Service Management, Director Aeris CommunicationsService Management, DirectorChicago, IL$150,000–$180,000 / yearReporting directly to the Vice President of Global NOC Assurance, this pivotal role is responsible for leading a team of Service Managers who ensure service stability and fast service recovery through the use of service management processes and practices. An employee’s position within the salary range will be based on several factors including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
NewRemote Sales and Service Advisor HMG CareersRemote Sales and Service AdvisorLake Dalecarlia, INRemoteYou will work remotely, serving clients by providing guidance and protection solutions for individuals and families. Increased earning potential in later years through performance and renewals.
NewService Tech - Company Vehicle Provided PattersonService Tech - Company Vehicle ProvidedMerrillville, IN$20.91–$27.16This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.
NewService Technician - No Weekends! PattersonService Technician - No Weekends!Merrillville, IN$20.91–$27.16This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.
NewService Technician PattersonService TechnicianMerrillville, IN$20.91–$27.16This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.
NewService Technician - Full Health Benefits PattersonService Technician - Full Health BenefitsMerrillville, IN$20.91–$27.16This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.
NewService Technician - 401(k) Matching PattersonService Technician - 401(k) MatchingMerrillville, IN$20.91–$27.16This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.
NewPlant Manager | Automotive Manufacturing Michael Page USAPlant Manager | Automotive ManufacturingDolton, IL$130,000–$170,000 / yearFull timeMy client is seeking an experienced Plant Manager to oversee all aspects of plant operations and drive a culture of safety, quality, accountability, and continuous improvement. This leadership role is responsible for managing production, maintenance, engineering, quality, materials, and support functions to ensure operational efficiency, customer satisfaction, and business performance.
Assistant Community Manager Pratum CompaniesAssistant Community ManagerGary, IN$19–$21 / hourFull timeThis role is non-exempt and has an anticipated pay rate of $19-$21 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
NewManager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceChicago, ILWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Customer Growth Strategy Senior Manager | Financial Services Accenture PlcCustomer Growth Strategy Senior Manager | Financial ServicesChicago, ILBeyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song's impact and our clients' businesses. With deep industry expertise and strong client partnerships, we help financial services leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.
Customer Growth Strategy Manager | Financial Services Accenture PlcCustomer Growth Strategy Manager | Financial ServicesChicago, ILWith deep industry expertise and strong client partnerships, we help financial services leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. As a Manager, Customer Growth Strategy, you'll help Financial Services organizations uncover new growth opportunities, improve customer experiences, and develop strategies that create measurable business value.
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerChicago, ILYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
NewCustomer Success Manager - Core (Sales & Service) Clouds Salesforce.com, Inc.Customer Success Manager - Core (Sales & Service) CloudsChicago, IL$123,100–$186,300 / yearWe are looking for candidates who have experience supporting customers in one or more of the following industries: Technology Media Telecommunication (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred). Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
Customer Success Manager - Core (Sales & Service) Clouds Salesforce IncCustomer Success Manager - Core (Sales & Service) CloudsChicago, IL$123,100–$186,300 / yearWe are looking for candidates who have experience supporting customers in one or more of the following industries: Health & Life Sciences (HLS) - Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred). Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
NewManager Customer Service National Sales US Foods Holding CorpManager Customer Service National SalesIL$75,000–$120,000 / yearChain Business Support - Acts as primary liaison within the customer service team and Chain Concept team to manage the following activity specific to chain customers; escalate issues, primary contact for chain customers, administration reporting, addresses routing and delivery issues, new customer openings, train new locations and contacts for existing concepts, research credit requests. Monitor and assess individual performance against key performance indicators, ensuring timely, accurate responses to Sales Managers, Territory Managers, Account Executives/Managers and customers.
Digital Product Manager - Customer Service Zoro Tools IncDigital Product Manager - Customer ServiceChicago, IL$95,500–$159,200 / yearIn addition to managing self-service capabilities, the Digital Product Manager will design and implement tools to empower our customer service teams, enabling them to resolve customer inquiries quickly, efficiently, and effectively. Work with product leaders & business stakeholders to set baselines which identify the highest impact work, prioritize that work, and deliver improvements in a measurable way.
Customer Success Manager, Director - Core (Sales & Service) Clouds Salesforce IncCustomer Success Manager, Director - Core (Sales & Service) CloudsChicago, IL$171,200–$273,000 / yearTechnology Media Telecommunication (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred). We are looking for candidates who have experience supporting customers in one or more of the following industries: Life Sciences - Collaborates with life sciences companies to support digital health initiatives, regulatory compliance, outcomes through the Salesforce platform (Direct experience with Life Sciences Cloud strongly preferred).
NewCustomer Success Manager, Director - Core (Sales & Service) Clouds Salesforce.com, Inc.Customer Success Manager, Director - Core (Sales & Service) CloudsChicago, IL$171,200–$273,000 / yearWe are looking for candidates who have experience supporting customers in one or more of the following industries: Health & Life Sciences (HLS) - Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred). Executive Management & ROI-Driven Engagement: serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment.
NewCustomer Service Account Manager I Atkore IncCustomer Service Account Manager IMerrillville, IN$42,400–$58,300 / yearPlacement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
NewCustomer Service Account Manager I Allied Tube and Conduit CorporationCustomer Service Account Manager IMerrillville, IN$42,400–$58,300 / yearPart timePlacement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
NewSenior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote DivIHN Integration IncSenior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - RemoteChicago, ILRemote$65–$69For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Remy at(224)-394-4902 or Hema at (630)-847-0275 Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote Location: Chicago, IL (Remote) Duration: 5 Months . This role will collaborate with cross-functional teams to develop and execute integrated marketing programs, drive customer experience initiatives, and deliver impactful communications to leadership stakeholders.
Customer Success Manager YChartsCustomer Success ManagerChicago, IL$65,000–$75,000 / yearCollaborating closely with Asset Management Sales and cross-functional teams, you'll act as a trusted advisor to clients-helping them unlock the full value of YCharts through proactive engagement, tailored success plans, and a deep understanding of their business goals. Compensation: At YCharts, we are committed to pay equity and transparency in all locations, including compliance with local pay disclosure requirements: the base salary range for this role is $65,000-$75,000 USD, and the Total Cash Compensation range is $80,000-$105,000 USD inclusive of bonuses and variable compensation.
Manager, Customer Solutions RXO IncManager, Customer SolutionsChicago, IL$70,000–$85,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Customer Operations Manager Tempus AICustomer Operations ManagerChicago, IllinoisDrive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Senior Customer Success Manager Integral Ad ScienceSenior Customer Success ManagerChicago, IllinoisIntegral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. Work closely with Sales and Technical Account Management across multiple initiatives ensuring that the activation of IAS products is considering the needs of all client types by informing actively with client and market feedback.
NewCustomer Success Enablement Manager (remote) DISCOCustomer Success Enablement Manager (remote)Chicago, ILRemoteBusiness Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction. DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments.
Customer Success Manager, Corporate AlphaSenseCustomer Success Manager, CorporateChicago, IL$80,000–$95,000 / yearBy blending industry knowledge, product expertise, and a deep understanding of client priorities, Customer Success Managers at AlphaSense help organizations uncover new use cases, accelerate adoption, and sustain long-term growth. In the Corporates division of AlphaSense, CSMs will be supporting clients across any of the following major verticals: Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences.
Senior Manager, Utilities, Customer Information Systems (SAP/Oracle) West MonroeSenior Manager, Utilities, Customer Information Systems (SAP/Oracle)Chicago, New YorkExperience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs. Coordinate across vendors, systems integrators, and client teams in multi-vendor environments to drive successful implementation of CIS and customer platform deployments and organizational readiness and adoption.
Sr. Customer Success Manager - Merchants Early Warning Services LLCSr. Customer Success Manager - MerchantsChicago, IL$135,000–$155,000 / yearThe role oversees merchant relationship health, building strong cross-functional relationships with customers, and collaborates across Paze and Paze partners, to enable Paze strategies and success at the senior executive level, ensuring these partnerships grow and thrive over time. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers).
Engineering Manager, ZAIDYN Customer Engagement (ZCE) 2.0 ZSEngineering Manager, ZAIDYN Customer Engagement (ZCE) 2.0Chicago, IllinoisYou will serve as a technical authority for complex architectural and production challenges, making pragmatic trade-offs that balance near-term delivery with long-term platform evolution. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all.
Front Office Strategy Consulting - PLS Customer Analytics - Manager PricewaterhouseCoopers LLPFront Office Strategy Consulting - PLS Customer Analytics - ManagerChicago, IL$99,000–$232,000 / yearAs a Manager in Front Office Strategy Consulting within our Customer Analytics practice, you will leverage advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Medical Collections Coordinator 2 VITAS Healthcare CorpMedical Collections Coordinator 2Miramar, FLSupported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Every day, you''ll combine your knowledge of medical billing and insurance claims with strong interpersonal skills to follow up on unpaid accounts, verify coverage, and assist in educating payers about the intricacies of Hospice.