- Problem solving on operational issues, procedures and performing administrative follow up actions;
- Collaborating with various teams to assure continuity of care;
- Scheduling, canceling, re-scheduling patients appointments and/or consults;
- Facilitates and assist with patient travel activities;
- Monitoring both inpatient and outpatient appointments;
- Ensuring admissions, transfers, and discharges are complete;
- Accurately interprets eligibility requirements in order to make eligibility determination to ensure that Veterans and beneficiaries meet legal/contractual requirements for medical care;
- Verifying and updating demographics and insurance information;
- Collecting means test data when appropriate; gives advisory and technical assistance to all applicable customers regarding eligibility and enrollment service, programs and activities;
- Processes all emergency and non-emergency transfers to the other VA facilities and non-VA hospitals and facilities;
- Communicating pertinent information to patients, co-workers and clinical staff member;
- Provides clerical support to include, but not limited to preparing/mailing letters, placing phone calls, printing labels/armbands, maintaining/updating rosters and phone lists, and running various reports (ie.
Assignments at this level include, but are not limited to:
Participating in team huddles and team meetings to manage and plan patient care;
Setting priorities and deadlines,
Adjusting the flow and sequencing of the work to meet team and patient needs;
May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
Managing electronic wait list to verify and validate accuracy and resolve issues;
Participating and providing input in problem solving on operational issues or procedures in team meetings,
Performing administrative follow up actions;
Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
Evaluating patient information and clinic schedule lists to determine whether patient is vested;
Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.