Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.| 3 | Required | Experience with the following tasks: Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas. |
| 3 | Required | Experience with the following tasks: Coordinate with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work . |
| 3 | Required | Experience with the following tasks: Identify opportunities to improve business processes through automation and help prepare proposals to develop new systems. |
| 3 | Required | Experience with the following tasks: Consult on the analysis of an application, troubleshoots system problems, and implements solutions. |
| 3 | Required | Experience with the following tasks: Review complex project deliverables such as charters, design documentation, test plans, and risk assessment plans; and provide comments and suggestions to document owners. |
| 3 | Required | Experience with the following tasks: Develop training curricula and conduct formal training sessions covering assigned systems modules. Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
| Years | Required/Preferred | Experience |
| 8 | Required | Experience with the following tasks: Provide complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives. |
| 3 | Required | Experience with Agile methodologies, user story creation, working as part of an Agile team, participating in all Agile ceremonies, and leading Refinement and Sprint planning sessions. |
| 3 | Required | Experience using Azure Dev Ops, Jira, or similar |
| 3 | Required | Experience performing highly complex (senior level) business analysis work.p>· Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work. Duration: 09/01/2026 - 08/31/2027Position Requirements . The CPA Work includes, but is not limited to, the following: · Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program. section dir="auto">Preferred Qualifications: - 10+ years of experience with software and hardware management best practices.
Additional Requirements: - Annual completion of at least 10 hours of professional training in a relevant technical discipline.
| Required/Preferred | Experience |
| 10 | Required | Extensive Texas public sector experience, directly working for or supporting a Texas state government agency |
| 10 | Required | Extensive experience performing technical activities in support of CPA application systems |
| 10 | Required | Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication |
| 10 | Required | Experience preparing materials for and conducting executive-level presentations |
| 10 | Required | Experience performing technical project management activities in support of CPA s CAPPS program |
| 10 | Required | Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements |
| 10 | Required | Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies |
| 10 | Required | Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher |
| 8 | Required | Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes. |
| 5 | Required | Technical experience supporting a multi-tenant Oracle Taleo Recruit SaaS application for more than 40 state agencies. |
| 2 | Required | Technical experience with at least 3 current reporting tools such as Tableau, Power BI, or Oracle SQL Developer or similar products. |
| 1 | Required | Technical experience in planning and transitioning more than 40 state agencies from a multi-tenant Oracle Taleo Recruit SaaS application to Oracle PeopleSoft Recruit applications (TAM/CG) or similar products. |
| 10 | Preferred | Experience with software and hardware management industry best practices |
| 10 | Preferred | Experience developing technical specifications to support IT procurements |
| 5 | Preferred | Technical experience supporting Oracle PeopleSoft Recruit applications (TAM/CG) |
. Actively responds to and maintains customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to:
Work agency-submitted tickets that relate to interfaces, configurations, SAML connectivity, and all related technical tasks across all agencies.