p>Knowledge, Skills and Abilities: - Healthcare office concepts, practice, policies, and procedure • Insurance verification procedures • Microsoft Office Application (Word, Excel, Outlook)• Providing exceptional customer service • Verbal and written communications, including telephone and email etiquette and documentation• Working independently in a fast-paced, multi-task clinical environment, as well as part of a team• Effective Problem-solving techniques• Work in a self-directed, organized manner• Multitask while maintaining a strong attention to detail and accuracy • Present information in a consistent, organized, and accurate manner • Demonstrate flexibility and ingenuity in response to change • Develop and maintain effective working relationship across the organization at various level, as well as with external customers• Maintain Confidentiality.
The Patient Access Representative is responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to the health system''s services.