Patient Access Representative - Las Colinas

Under general supervision and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection and reconciliation of copayments/co-insurance and scheduling of diagnostic and follow-up appointments.  Individual will practice exceptional customer service and answer incoming telephone calls.  Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families.  Maintains confidentiality with patients, staff and guests.

 
Essential Job Responsibilities:

·         Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s).

·         Enters patient demographics and secures and scans copy of insurance card(s) and driver’s license.  Provides assistance and direction to patients as needed with the completion of necessary forms.

·         Confirms insurance eligibility and referral requirements and secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, etc.

·         Ensures that all required referrals are secured and attached to the applicable appointment in the Practice Management system.

·         Scans and indexes patient documents.

·         Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow.

·         Schedules appointments and additional diagnostic testing and consultations as directed by the provider and relays corresponding instructions to the patient.

·         Explains financial requirements to the patients or responsible parties and collects copays, copayments and balances due as required.

·         Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed.

·         Facilitates patient flow and communicates delays with patients and clinical staff.

·         Conduct pre-visit chart preparation, precertification and fax duties as assigned.

·         Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

·         Appropriately and courteously screens solicitors for relevance to organization needs.

·         Responsible for keeping the reception and patient waiting areas clean and organized.

·         Monitors medical office supplies and inventory needs and oversees and maintains office equipment.

·         Assists with training activities as needed.

·         Maintains accuracy and productivity levels as established by department standards.

·         Performs, organizes and streamlines operational tasks to reduce the potential for errors.

·         Maintains patient safety and confidentiality at all times.

·         Travels as required.

·         All other duties as assigned by Practice Administrator or department supervisor.

WORK EXPERIENCE

·         Minimum 1-3 years of relevant medical office experience preferred.  Preference given to those with Urology experience.

Skills

·         Standard operation of office equipment including computers, fax machines, copiers, printers, telephones, etc…

·         Ability to work in a fast-paced environment and provide exceptional customer service and phone etiquette.

·         Ability to maintain effective and organized systems to ensure timely patient flow.

·         Working knowledge of medical terminology, CPT-9 and ICD-10 coding and familiarity proficiency in insurance knowledge including verifications.

·                 Computer proficiency and prior experience with Electronic Medical Records preferred.

PHYSICAL REQUIREMENTS

   Computer entry requiring dexterity.

·         Adequate physical ability including bending and lifting up to 50 pounds and sufficient manual dexterity to perform the requisite healthcare services.

Education

·         High school diploma or GED; some college preferred.