Join Our Growing Team!
Valley Day & Night Clinic, with locations in Brownsville, Harlingen, and Mission, Texas, is growing, and we want YOU to be part of our team!
We are currently seeking a skilled and motivated Patient Access Representative to join our dynamic healthcare environment. This role is perfect for someone who thrives in a fast-paced setting, has excellent communication and organizational skills, and is passionate about providing exceptional patient service. As the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient front office experience.
Make a difference in your community while enjoying competitive pay and a supportive team atmosphere. Apply today and become a key part of our mission to deliver outstanding customer service!
Key Responsibilities
- Greeting and assisting patients in person and over the phone in a courteous and professional manner.
- Operate a multi-line telephone system to answer, screen, and forward calls; take messages and schedule referral appointments.
- Check patients in and out, verify insurance and benefit coverage, and collect co-pays or outstanding balances at the time of service.
- Assemble and maintain patient charts, including preparation for new and walk-in patients.
- Run daily patient count reports and provide copies to the Office Manager.
- Assist patients with paperwork and track “walk-outs”. Follow up with patients to reschedule missed appointments.
- Maintain cleanliness and organization of the front desk and reception area.
- Monitor and manage waiting room TV content to ensure it is appropriate for all audiences.
- Ensure patients complete satisfaction surveys and submit them securely.
- Notify medical assistants of patient arrivals and delays to maintain schedule flow.
- Respond to patient inquiries and concerns with empathy and professionalism.
- Assist in emergency situations and provide comfort to patients in distress.
- Maintain office supply inventory and notify supervisor of shortages.
- Balance and reconcile payments collected during shifts.
- Ensure compliance with HIPAA regulations and maintain confidentiality of patient information.
- Use EMR system efficiently for patient records and scheduling.
Qualifications and Skills
- High school diploma or equivalent required.
- Previous experience in a receptionist or front desk role, preferably in a healthcare setting.
- Proficient in English (oral and written communication).
- Strong computer skills and familiarity with electronic medical records.
- Excellent interpersonal and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to stand for extended periods, occasionally lift up to 10 pounds, and perform light physical tasks.
- This position operates in a professional medical office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Benefits
- Health Insurance
- Dental & vision insurance
- Life Insurance
- Paid Time Off
- 401K