NewSIOP Lead Role Insight GlobalSIOP Lead RoleAustell, GA$130,000–$135,000 / yearFull timeThis role owns the Sales, Inventory, and Operations Planning (SIOP) process and serves as a key partner to executive leadership—translating complex supply and demand dynamics into actionable business insights. The ideal candidate brings strong demand planning expertise, a deep understanding of supply chain operations, and the ability to confidently present to C-suite and VP-level stakeholders.
NewEnrollment Operations Manager JobotEnrollment Operations ManagerAtlanta, GA$100,000–$120,000 / yearAdditionally, the organization’s focus on career-oriented healthcare education allows leaders to feel a tangible connection between their work and real-world impact, helping students transition into meaningful careers, while still operating in a structured, performance-focused business setting. This role isn’t just managing admissions—it’s overseeing the entire enrollment engine, from pipeline optimization to compliance and execution, giving the right person a strong sense of ownership and visibility with executive leadership.
System Operations Engineer Georgia Systems OperationsSystem Operations EngineerTucker, Georgia$77,880–$189,300 / yearFull timeAs a System Operations Engineer, you will play a key role in supporting GSOC's system operations by providing engineering analysis, operational support, and technical expertise that ensures reliability across the electric grid. This opportunity is ideal for an engineer who enjoys working at the intersection of engineering analysis, real-time operations, and system modeling, and who takes pride in supporting critical infrastructure that impacts millions of people across the state.
Security Operations Engineer (Levels III - V) Georgia Systems OperationsSecurity Operations Engineer (Levels III - V)Tucker, Georgia$99,360–$173,900 / yearFull timeAssociates degree in related field or a Bachelor's Degree in an unrelated field with 10+ years of experience with significant responsibilities related to security operations, such as Security Patch Management, Configuration Management, Firewall Management, Disaster Recovery, Incident Management, and Information Management, OR. Associates degree in related field or a Bachelor's Degree in an unrelated field with 13+ years of experience with significant responsibilities related to security operations, such as Security Patch Management, Configuration Management, Firewall Management, Disaster Recovery, Incident Management, and Information Management, OR.
Security Operations Engineer (Level I - V) Georgia Systems OperationsSecurity Operations Engineer (Level I - V)Tucker, Georgia$70,880–$173,900 / yearFull timeEngineer IIIAssociates degree in related field or a Bachelor's Degree in an unrelated field with 10+ years of experience with significant responsibilities related to security operations, such as Security Patch Management, Configuration Management, Firewall Management, Disaster Recovery, Incident Management, and Information Management, OR. Equivalent Experience: Engineer IAssociates degree in related field or a Bachelor's Degree in an unrelated field with 6+ years of experience with significant responsibilities related to security operations, such as Security Patch Management, Configuration Management, Firewall Management, Disaster Recovery, Incident Management, and Information Management, OR.
NewSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical Operations Agios PharmaceuticalsSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical OperationsAtlanta, GA$131,000–$196,000 / yearThe Senior Manager, Clinical Vendor Contracts and Alliance Management is responsible for relationship management, strategic insight, tactical support and execution of end-to-end outsourcing activities required to successfully execute clinical studies in a fast-paced and dynamic environment. Includes, but is not limited to contributing to service needs discussions in Clinical Trial Working Group (CTWG), identifying vendors, gathering business needs, and leading RFPs, bid defense meetings, scoring and award discussions.
Operations Planning Analyst II–IV Georgia Systems OperationsOperations Planning Analyst II–IVTucker, Georgia$70,880–$70,880 / yearFull timeYou will help address some of the industry's most complex challenges, including renewable integration, transmission congestion, datacenter load growth, and distributed energy resources-while contributing to the modernization of the electric grid. Georgia System Operations Corporation (GSOC) is seeking an Operations Planning Analyst to support the evolving demands of Georgia's electric system through advanced analytics, modeling, and operational planning.
NewProduction Operations Coordinator ARC Document SolutionsProduction Operations CoordinatorAtlanta, GA$22–$26 / hourEmployment Type:Full-TimePay Range- $22.00-$26.00 per hourARC Document Solutions, Inc.provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. ARC Document Solutions is seeking a Production Operations Coordinator in Atlanta, GA to support daily workforce operations by coordinating staffing, onboarding, timecard administration, employee support, and administrative processes to ensure efficiency and compliance across the facility.
NewVP, Revenue Operations - Remote LaterVP, Revenue Operations - RemoteAtlanta, GARemote$190,000–$220,000 / yearBy combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Youre accountable for pipeline mechanics, forecasting, territory design, lead routing, renewal operations, and the cross-functional processes that keep a high-growth company moving, supported by an experienced team that executes the work.
NewSenior Manager, Medical Affairs Operations - Remote Agios PharmaceuticalsSenior Manager, Medical Affairs Operations - RemoteAtlanta, GARemote$131,035–$196,553 / yearManage the execution of Agios’ patient advocacy conference plans for PK deficiency, thalassemia, and sickle cell disease; participate in cross-functional planning meetings; obtain compliance approval for related materials; and attend virtual and in-person conferences, when needed. Provide operational and project management support to the US patient advocacy team, ensuring smooth day-to-day coordination across priorities, stakeholders, and deliverables, and flex to support various other functions within Medical Affairs as needs arise.
Sales and Operations Management Trainee PenskeSales and Operations Management TraineeAtlanta, GAFull timeWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
NewSenior Manager, Commercial Training, Commercial Operations and Analytics Agios PharmaceuticalsSenior Manager, Commercial Training, Commercial Operations and AnalyticsAtlanta, GA$131,035–$196,553 / yearDesign, develop, deliver, and maintain training programs and assets – including learning materials, facilitator guides, eLearning modules, workshops, job aids, onboarding resources, and learner communications – for Market Access and Commercial Sales teams, with a primary focus on Patient Support Managers, Clinical Nurse Educators, Field Reimbursement Managers, and Payer teams. Own end-to-end execution of major training moments – new hire classes, National Sales Meetings, POA meetings, workshops, and training events – including planning, vendor coordination, logistics, materials, attendee communications, and on-site delivery across multiple stakeholders and time zones.
NewVice President, Marketing Operations CorpayVice President, Marketing OperationsAtlanta, GAThe Vice President, Marketing Operations will report directly to the Global Chief Marketing Officer and partner cross‑functionally with leaders and teams across the organization to deliver enterprise‑wide initiatives. Builds scalable operating models, workflows, and governance frameworks that enable consistent, high‑quality marketing execution.
NewAssociate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - Remote Agios PharmaceuticalsAssociate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - RemoteAtlanta, GARemote$153,541–$230,312 / yearThe current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Build, maintain, and evolve operational, unit-based forecasts across the portfolio – demand, revenue, and patient-based models – including scenario planning and risk and opportunity assessments for multiple launches and in-line products.
Operations Manager OneSource Real EstateOperations ManagerAtlanta, GA$55,000–$75,000 / yearLogistics Requirements: Must have a reliable vehicle to conduct field inspections every 7–10 days around the local area, as well as a steady, high-speed internet connection for remote work days to support VOIP phones, video meetings, and cloud-based tasks. The Operations Manager is a critical leadership role responsible for the seamless execution of our core property management lifecycles—from leasing and renewals to turns, inspections, and delinquency.
NewDirector, Marketing Operations - Remote LoftwareDirector, Marketing Operations - RemoteAtlanta, GARemoteThis role is responsible for developing and executing efficient marketing processes, implementing and managing marketing technology, and analyzing marketing performance to drive measurable results and being an individual contributor by owning Marketo and 6Sense day to day. If you possess a deep understanding of marketing technologies and data-driven decision-making, and a passion for leading marketing operations within a dynamic, fast-growing organization, we invite you to apply for the Director, Marketing Operations role at Loftware.
Warehouse Lead Medline IndustriesWarehouse LeadMcdonough, GA$22.75–$33 / hourFull timeMedline Industries, LP is the leading nationwide supplier of medical, surgical and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices and home care/hospice settings. Leads warehouse employees through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations.
NewLead Auto Glass Tech (Atlanta) The Boyd GroupLead Auto Glass Tech (Atlanta)Atlanta, GAJob Description: As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner.
NewDirector, Commercial Risk Evaluation and Mitigation Strategies (REMS) Lead - Remote Agios PharmaceuticalsDirector, Commercial Risk Evaluation and Mitigation Strategies (REMS) Lead - RemoteAtlanta, GARemote$183,549–$230,312 / yearThe Director leads the development, implementation, and ongoing management of commercial related REMS activities to support compliance, patient safety, and effective execution across sales, field marketing, patient support, specialty distribution and other customer-facing teams. The current base salary range for this position is expected to be between $183,549 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.
NewAssociate Director, Medical Review Lead, MSRM - Remote Agios PharmaceuticalsAssociate Director, Medical Review Lead, MSRM - RemoteAtlanta, GARemote$185,369–$308,948 / yearThe current base salary range for this position is expected to be between $185,369 and $308,948 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. This role provides oversight of medical review for Individual Case Safety Reports (ICSRs) across investigational and marketed products, ensuring medical accuracy, regulatory compliance, and high-quality safety data to support pharmacovigilance and risk management activities.
NewLead Aquatics Technician Onelife FitnessLead Aquatics TechnicianAtlanta, GASee Onelife Fitness Terms & Conditions at https://careers.onelifefitness.com/us/en/terms-of-use and Privacy Policy at https://careers.onelifefitness.com/us/en/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. As an Aquatics Technician, you’ll travel to assigned clubs, troubleshoot issues, keep equipment humming, and help deliver the Ultimate Fitness Experience every day.
NewLead Ultrasound Tech Piedmont HealthcareLead Ultrasound TechAtlanta, GAGraduate of an AMA approved Diagnostic Medical Sonography Program or JRCERT accredited hospital-based training program. Promotes and advocates imaging services by remaining abreast of the latest changes in technology and equipment.
NewLead Radiologic Technologist, Nights Piedmont HealthcareLead Radiologic Technologist, NightsStockbridge, GAGraduate of an AMA approved Radiologic Technology program or JRCERT accredited hospital-based training program. Performs and supervises modality daily operations and provides leadership relative to the assigned area.
NewLead Radiology Tech, Days Piedmont HealthcareLead Radiology Tech, DaysConyers, GAFounded in 1954, Piedmont Rockdale became part of Piedmont Healthcare on October 1, 2017 expanding quality healthcare services to our community. BLS Certified Evidence of leadership, critical problem-solving skills, prioritization, and decision-making skills.
NewShift Lead - Licensed Veterinary Technician (LVT/RVT) Banfield Pet HospitalsShift Lead - Licensed Veterinary Technician (LVT/RVT)Mableton, GA$24.66–$35.62 / hourWe are committed to helping you grow as a vet tech by providing: Performance Development Plans (PDP) are designed to help you define and achieve your career goals Annual CE allowance Practice-paid continuing education opportunities along with the opportunity to attend partner conferences Free membership to NAVTA, practice-paid subscriptions to VetFolio, and VetGirl. Support Practice Manager in hospital labor management May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.
NewLead Veterinarian Banfield Pet HospitalsLead VeterinarianPeachtree City, GA$133,000–$163,000 / yearHIRING QUALIFICATIONS / COMPETENCIES Leadership Conflict Management Customer Focus Developing Direct Reports Directing Others Building Effective Teams Functional Hiring and Staffing Communication Skills Managing and Measuring work Peer Relationships Drive for Results CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality(safe, effective, patient/client centered, timely, efficient and equitable care.
Senior Strategy and Operations Lead, Google Operations Center Google LLCSenior Strategy and Operations Lead, Google Operations CenterAtlanta, GAWhether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Experience leading cross-functional programs concurrently, showcasing organizational skills and the ability to drive results in a fast-paced environment.
Operations Lead - PT At Home Group IncOperations Lead - PTDouglasville, GAKey Roles & Responsibilities: • The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. • The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
AI Strategy and Operations Lead III, Google Cloud Google LLCAI Strategy and Operations Lead III, Google CloudAtlanta, GAAs part of the AI Sales Strategy and Operations team in the Google Cloud organization, you will partner closely with sales leadership, finance, product, and regional operations teams to provide actionable insights and use a data-driven approach to improve forecast accuracy, sharpen decision making, and drive deep understanding of our fast growing business. Plan, set goals, manage territory design, expansion plans, and business activities (e.g., weekly pipeline reviews, monthly business growth forecasts, staff meetings, MBRs, QBRs and other cadences).
Leadership Program Manager, Enterprise Network Strategy and Business Operations Lead Google LLCLeadership Program Manager, Enterprise Network Strategy and Business Operations LeadGAFrom software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.
Operations Lead in Training, EX Mister Car Wash IncOperations Lead in Training, EXGAAccelerate your development through Mister's industry leading Operations Leadership Program-giving you real experience, hands-on training, and supportive mentorship to help you grow with confidence. This program is perfect for someone who loves working with people, thrives in a fast-paced customer service environment, and is ready to take the first step toward leadership.
Strategy and Operations Lead, YouTube Auction Brand Google LLCStrategy and Operations Lead, YouTube Auction BrandAtlanta, GAPGTM designs, builds, and drives ALCS Product Activation Strategies that accelerate ALCS growth by providing clear, unified, objective focus on American product priorities and biggest growth opportunities, and empowering sellers with proven approaches, infrastructure, and resources to operate with velocity, and also collaborating with regional, global, and functional partners to bring the "best of Google" to ALCS. Lead forums with sector-level video leads to ensure sector YouTube activation strategies are aligned to ALCS Objectives and Key Results (OKRs) and Business Forecast Meetings (BFMs), helping to track and report on progress towards annual goals, providing critical product updates and feedback programs.
Retail Operations Lead PetSmart LLCRetail Operations LeadDouglasville, GAStore Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy.
NewStrategy and Operations Lead, gTech GTM Google LLCStrategy and Operations Lead, gTech GTMAtlanta, GAThe Central gTech Strategy and Operations organization focuses on the most critical and influential cross-gTech initiatives, ensures cross-functional alignment of goals and execution, provides business critical insights using analytics, and helps teams across gTech drive strategic partnerships and new initiatives forward. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; Mountain View, CA, USA; New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA; San Francisco, CA, USA.
Branch Operations Lead- Peachtree Blvd and Johnsonferry - Atlanta, GA JPMorgan Chase Bank, N.A.Branch Operations Lead- Peachtree Blvd and Johnsonferry - Atlanta, GAAtlanta, GAFull timeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Product Strategy & Operations Lead Finastra TechnologyProduct Strategy & Operations LeadAtlanta, GeorgiaThis role requires a highly versatile operator who can flex across program management, product operations, research, and communications—bringing structure to ambiguity and consistently driving execution and outcomes. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Operations Lead - Lenox Square Alo LLCOperations Lead - Lenox SquareAtlanta, GATo build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
Product Operations Lead | The Avenue at Peachtree City Lululemon Athletica IncProduct Operations Lead | The Avenue at Peachtree CityPeachtree City, GA$21.50–$24.74 / hourEmployment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
NewRETAIL SERVICE OPERATIONS LEAD - ATLANTA TootsiesRETAIL SERVICE OPERATIONS LEAD - ATLANTAAtlanta, GAAccurately process sales transactions using the point-of-sale system, accepting all forms of payment, handling merchandise returns, exchanges, refunds, store credits, and tax-exempt sales, and partnering with management as required. Facilitate communication between sales and alterations teams, providing timely updates to customers regarding alterations, rush jobs, and any delays or issues meeting promise dates.
NewTactical Operations Lead, MPI Repay Holdings CorpTactical Operations Lead, MPIAtlanta, GAREPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country.
Client Operations Lead Barry'sClient Operations LeadAtlanta, GeorgiaSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
Kitchen Operations Lead Chick-fil-AKitchen Operations LeadAtlanta, GA$16–$19As a locally owned and operated restaurant, we are committed to creating Craveable Care in the Buckhead community, investing in our Team Members’ futures, and making a positive impact on those we serve. At Chick-fil-A Peachtree and Piedmont, working in our restaurant is more than just a job—it’s an opportunity to grow, lead, and be part of a team that values excellence and genuine hospitality.
Solutions Operations Lead Aledade IncSolutions Operations LeadAtlanta, GAWe were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. This role will take prioritized contract outputs from our business development team and map them to eligible solutions based on service levels ensuring optimal capacity alignment across our healthcare solutions portfolio.
NewTactical Operations Lead, MPI Repay - Realtime Electronic PaymentsTactical Operations Lead, MPIAtlanta, GeorgiaAs a Tactical Operations Lead, you will play a critical role in ensuring the smooth execution of payment operations, working closely with our partner banks, and providing exceptional support to our clients. Act as a liaison between Payment Specialists and the Development team, submitting and tracking development tickets related to MPI payment processing issues.
NewRevenue Operations Lead DittoRevenue Operations LeadAtlanta, GAWith more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we're committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world's hardest connectivity problems.
Regional Legal Operations Lead RELX Group plcRegional Legal Operations LeadGA$115,400–$192,300 / yearIf performed in New York, the base pay range is $126,900 - $211,500.If performed in New York City, the base pay range is $138,400 - $230,700.If performed in Rochester, NY, the base pay range is $115,400 - $192,300.If performed in Ohio, the base pay range is $109,500 - $182,700. LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
NewMDM Operations Lead GE VernovaMDM Operations LeadAtlanta, GeorgiaGE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. This role supports the GE Vernova Master Data Management (MDM) Leader (Executive Band) and drives day-to-day execution of various aspects of the enterprise MDM program.
Infrastructure Operations Lead Cloud and AI GenAI Enablement Humana IncInfrastructure Operations Lead Cloud and AI GenAI EnablementAtlanta, GARemote$142,300–$195,700 / yearProvide senior level expertise on decisions and priorities regarding the enterprises overall Cloud Operations strategy, consumption, and optimization opportunities - understand Cost controls and the various cost optimization techniques. This leader will explore and prototype AI-driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams.
NewEDI Operations Lead TMG Gases IncEDI Operations LeadAtlanta, GA3+ years of hands-on EDI experience - you know X12 transaction sets (810, 850, 855, 856, 997) and can troubleshoot mapping issues without needing someone to walk you through it Experience with at least one major trading partner network - Ariba/SAP Business Network, Oracle Business Network, or similar Familiarity with EDI translators and VAN/AS2/FTP delivery methods Experience with ERP-connected EDI (Microsoft Business Central or Lanham EDI a strong plus) Demonstrated ability to manage a support queue or operations function - youve owned SLAs, reported on queue health, and escalated intelligently Strong communicator - you can translate a technical EDI failure into plain language for a CS rep or a customer. Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication Operational health reporting - weekly queue status, open incidents, customer impact summary Trading partner relationships - primary point of contact for mapping issues, document rejections, onboarding new partners SLA definition and enforcement - establish what "healthy" looks like and hold the team to it Escalation judgment - know when a technical issue is also a customer crisis and act accordingly Collaboration with ERP, Network, CS and accounting teams on invoice accuracy, item mapping, and integration issues Identify process improvements to enhance efficiency and accuracy.