New.NET Developer /Application Support & Operations Engineer ComTec.NET Developer /Application Support & Operations EngineerNewark, NJ$90,000–$120,000 / yearFull timeNET Core and Visual Basic to support IT projects, application maintenance, and daily operations. Newark NJ – Hybrid, 3 days onsite work in a week.
Process Control Engineers Passaic Valley Sewerage CommissionProcess Control EngineersNewark, NJ$85,922–$193,004 / yearFull timeThe Process Control Engineer will also be responsible for examining and improving operating policies for specific unit processes and/or operations within the plant, preparing and writing technical research reports and studies, instructing and monitoring operational personnel in order to establish and maintain sampling programs, analyzing both off-site and on-site water and wastewater samples, and maintaining field sampling and monitoring equipment. Additional responsibilities will include developing and maintaining quality controls for daily operational data, drafting and plotting graphs and charts, transitioning analytical and operational data to the process computer, and conducting operator-level research to improve plant performance.
NewManufacturing Engineer Synerfac Technical StaffingManufacturing EngineerPaterson, NJ$72,000–$92,000 / yearA well-established RF and microwave component manufacturer is looking for a Manufacturing Engineer to support production of high-performance components (VCOs, frequency synthesizers, filters, mixers, and couplers) used in defense, communications, and industrial applications. This is a hands-on, floor-facing role: you will work directly with SMT placement equipment and assembly teams, hand-solder prototype and first-article builds, and drive process improvements that keep production running smoothly.
NewMechanical Engineer (Data Centers) JobotMechanical Engineer (Data Centers)New York, NY$110,000–$155,000 / yearWe are seeking a Sr Mechanical Design Engineer with 6–10+ years of experience in the design Mission Critical Data Center or Healthcare projects including full-cycle project work, existing conditions assessments, design development, production of construction documents, and construction administration. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
New2nd Shift Process Engineer Jobot2nd Shift Process EngineerStamford, CT$90,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Bachelor's degree in Engineering, Manufacturing Engineering, Chemical Engineering, Mechanical Engineering, Industrial Engineering, Physical Sciences, or a related technical field.
New3rd Shift Process Engineer Jobot3rd Shift Process EngineerStamford, CT$90,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Bachelor's degree in Engineering, Manufacturing Engineering, Chemical Engineering, Mechanical Engineering, Industrial Engineering, Physical Sciences, or a related technical field.
Senior Data Engineer, BI United Nations Federal Credit UnionSenior Data Engineer, BINew York, NY$115,000 / yearFull timeDesign, develop, and optimize complex T-SQL stored procedures, functions, and database objects for high-volume OLTP and Data Warehouse environments, with expertise in transaction isolation levels, table hints, deadlocks, linked servers, OPENQUERY, triggers, and column-level encryption. Develop and implement solutions in Microsoft PowerBI and Microsoft Fabric, including Lakehouse/Warehouse modeling, Dataflows Gen2, Pipelines, and Semantic Models; support the modernization of existing ETL and reporting assets into Fabric and Azure cloud-based frameworks.
NewMechanical Commissioning Engineer / Project Manager (Data Centers) JobotMechanical Commissioning Engineer / Project Manager (Data Centers)Secaucus, NJRemote$165,000–$180,000 / yearThe successful candidate must be self-motivated and well versed in Data Center projects touching on large building MEP systems design, commissioning, retro-commissioning, energy modeling/analysis and construction for complex buildings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewElectrical Engineer (Data Centers) JobotElectrical Engineer (Data Centers)New York, NY$125,000–$165,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Develop and maintain detailed electrical system models of Medium Voltage and Low Voltage distribution system in SKM, consisting of UPS systems, generators, paralleling gear, PDUs, RPPs, and dual fed distribution.
NewSenior Capital Project Plastic Process Engineer JobotSenior Capital Project Plastic Process EngineerStamford, CT$130,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are seeking an experienced Senior Process Engineer to lead capital equipment projects that support manufacturing growth, improve operational efficiency, and drive continuous improvement within a high-volume plastics manufacturing environment.
SENIOR INFRASTRUCTURE ENGINEER Staffing Solutions USASENIOR INFRASTRUCTURE ENGINEEREdison, NJ$105,000–$140,000 / yearFull timeLead the architectural design and governance of VMware technologies, including advanced site recovery orchestration (SRM) to ensure business continuity and automated disaster recovery. • Lead cross-functional IT teams and consult with external clients throughout the infrastructure lifecycle, delivering high-level strategic solutions from initial assessment to change implementation.
HVAC Controls Engineer/PM (BAS) JobotHVAC Controls Engineer/PM (BAS)Long Island City, NY$80,000–$120,000 / yearResponsibilities will include BAS Systems Integration, optimization, and Full Systems Replacements including project financials, administration, implementation, management, and customer satisfaction for all assigned projects within the Commercial HVAC Controls / Building Automation space. – Visit the field as necessary to adjust design sequences to operate correctly with the actual system(s) and remain on site as necessary to complete functional checkout and commissioning activities in support of technicians to meet project schedules.
NewIndustrial Engineer - 3PL Experience JobotIndustrial Engineer - 3PL ExperienceNorth Brunswick Township, NJ$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client, a leading third-party logistics (3PL) provider, is seeking a highly analytical and solutions-oriented Industrial Engineer to support continuous improvement initiatives across their distribution and warehouse operations.
Electrical Design Engineer JobotElectrical Design EngineerNew York, NY$100,000–$135,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will be responsible for the design of electrical systems from schematics through construction administration on a wide range of building types including Commercial, Public Sector, K-12, Higher Education, Justice, and Civic Projects.
NewMaterial And Warehouse management support engineer Akshar IT Solutions LLCMaterial And Warehouse management support engineerBrooklyn, NY$30–$35 / hourContractorAssess current processes and fix/enhance weak areas. Work in warehouse floor environment (hands-on, operational role).
NewCommissioning Project Engineer (Data Centers) JobotCommissioning Project Engineer (Data Centers)Morristown, NJRemote$90,000–$160,000 / yearMust be self-motivated and well versed in Data Center projects touching on large building MEP systems design, commissioning, retro-commissioning, energy modeling/analysis and construction for complex buildings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Specialty Software Engineer 3 - Contingent Pinnacle Technical ResourcesSpecialty Software Engineer 3 - ContingentIselin,, New JerseyContractorWe are seeking a Lead Protocol Engineer to help build a cutting-edge Digital Asset Platform focused on solving one of the biggest challenges in institutional finance—delivering regulatory compliance while preserving transaction confidentiality. This role sits at the intersection of cryptography, blockchain infrastructure, and high-performance distributed systems, offering the opportunity to design and develop core protocol components from the ground up.
Ensemble Integration Engineer - Senior Associate Kforce Inc.Ensemble Integration Engineer - Senior AssociateNew York, NYRemote$56They will work closely with data engineering, ETL, and business teams to ensure reliable, secure, and scalable data exchange between healthcare providers, EHRs, laboratories, and enterprise data platforms. This role is responsible for designing, developing, and maintaining clinical integration workflows that process and route real-time and batch healthcare data, including HL7, CCDA, and web service-based integrations.
Systems Analyst / Engineer Kforce Inc.Systems Analyst / EngineerManhattan, NY$60–$65Responsibilities: Provides application, network, and systems support for critical banking technologies, including internal networks, servers, security systems, and payment platforms. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
NewPlant & Operations Maintenance Manager AramarkPlant & Operations Maintenance ManagerBronx, NY$95,000–$140,000 / yearRelentless commitment to safety excellence, demonstrates behaviors that drive a Safety-FIRST core value, fosters a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents - where No One Gets Hurt. ? Is a visible servant leader, leading from the heart to serve, encourage, support and lift others up, while role modeling the Aramark Mission - deliver experiences that enrich & nourish lives.
Maximo Infrastructure Engineer Kforce Inc.Maximo Infrastructure EngineerArmonk, NYRemote$80–$100Summary: This hands-on role will be responsible for deploying, configuring, and supporting the infrastructure that enables a secure, scalable, and highly available Maximo environment. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
Stock/Logistics Engineer (Hardware Asset Manager) CYNET SYSTEMSStock/Logistics Engineer (Hardware Asset Manager)Piscataway, NJ$21–$26 / hourTemporaryContractorPart timeAs a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
NewMEP Electrical Engineer Davron LLCMEP Electrical EngineerNew York, NYELECTRICAL ENGINEER | MEP ENGINEER | ELECTRICAL DESIGN ENGINEER | PROJECT ENGINEER | PE LICENSE | REVIT | HIGH-RISE BUILDINGS | RESIDENTIAL DESIGN | COMMERCIAL DESIGN | DATA CENTERS | SUBMITTAL REVIEW | CONSTRUCTION MANAGEMENT . This is an exciting opportunity to work on major high-rise, residential, commercial, and data center projects with a family-style, culturally diverse office known for delivering building-related engineering services under one roof.
Site Engineer Remedial Construction Services, L.PSite EngineerNewark, NJ$70,000–$85,000 / yearObserves and complies with all company specific site safety programs, assists the Site Safety Officer with accident/incident investigations, finds the root cause and suggests improvements. Our team of dedicated employees, financial strength, and large fleet of equipment empower RECON to deliver world class solutions for the complex environmental problems.
Software Engineer, Data Mitchell MartinSoftware Engineer, DataNew York, NY$90,000–$115,000 / yearBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. • The successful candidate will work with a small team to integrate data across various departments, enhancing data processes and infrastructure for future initiatives.
NewManager, Salesforce Health Cloud & Agentforce Forward Deployed Engineer KPMGManager, Salesforce Health Cloud & Agentforce Forward Deployed EngineerNew York, NY$151,430–$254,380 / yearStrong knowledge of healthcare compliance (HIPAA, PHI/PII handling), and experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills preferred. Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs, and develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns.
NewDevOps Engineer Kforce Inc.DevOps EngineerNew York, NY$45–$55This role will support enterprise platform engineering initiatives, including API management platforms such as Apigee, by building automated deployment pipelines, provisioning infrastructure, and enabling reliable, secure software delivery. Working knowledge of cloud platforms (AWS, Azure, GCP, or hybrid environments), including IAM, networking, DNS, load balancing, and security controls.
NewProject Engineer NY Developers & Management LLC,Project EngineerNew York, NYMail or email resume to: Jay Zeldes, Director of Operations NY Developers & Management LLC, 1303 53rd Street Suite 193 Brooklyn NY 11219 or jzeldes@nydevelopers.net. Investigate possible revisions to contractual agreements w/ architects, consultants, clients, suppliers, or subcontractors.
NewPre-Sales Application Engineer – Robotics & Automation JobotPre-Sales Application Engineer – Robotics & AutomationNew York, NY$60–$80 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This individual will support regional sales professionals and channel partners by designing and delivering demonstrations, proof-of-concept programs, technical evaluations, installations, and training.
NewQuality Control (QC) / Production Associate I (Chemist) SOFIEQuality Control (QC) / Production Associate I (Chemist)Somerset, NJ$24–$28 / houro Responsible for opening change controls and initiating, maintaining, and reviewing SOFIE network and site-specific procedures relative to their job functions. o Perform basic computer-controlled cyclotron operations for FDG and NaF production under the advisement of site Cyclotron and Facility Engineer.
Pre-sales Engineer (OMS / Retail Technology) REMOTE Michael Page USAPre-sales Engineer (OMS / Retail Technology) REMOTENew York, NYRemote$120,000–$180,000 / yearFull timeThe Pre-Sales Engineer will support the Procurement & Supply Chain department by providing technical expertise and tailored solutions to meet client needs. Their platform helps enterprise retailers improve inventory visibility, streamline fulfillment operations, and deliver a seamless customer experience across digital and physical channels.
Forward Deployed Engineer JobotForward Deployed EngineerNew York, NY$160,000–$300,000 / yearOur client is a leading data analytics and technology consulting firm that partners with private equity firms and their portfolio companies to solve complex business challenges through AI, advanced analytics, and modern data engineering. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Forward Deployed Software Engineer JobotForward Deployed Software EngineerNew York, NY$150,000–$210,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Collaborate closely with cross-functional teams—including Sales and Operations—to support technical evaluations, guide pre-sales discussions, and define the scope of customer-facing projects.
Software Engineer Finch LegalSoftware EngineerNew York, NY$180,000–$280,000 / yearFull timeRequires a Bachelor's degree or foreign equivalent in Computer Science or related field, and at least two years of experience as a Software Engineer or related occupation. Please send C.V. to Ben Weems admin@finchlegal.com.
Project Engineer Page GroupProject EngineerMorristown, NJ$90,000–$110,000 / yearFull timeSince 1990, the company has specialized in water and sewer infrastructure, utility construction, trenchless technology, emergency services, bridge work, and site development projects for municipalities, utility authorities, and private clients throughout New Jersey, New York, and Pennsylvania. The Project Engineer will work closely with Project Managers, Superintendents, clients, subcontractors, and field personnel to ensure projects are completed safely, on schedule, within budget, and in accordance with contract requirements.
NewCivil Construction Project Engineer - Hackensack, NJ Page GroupCivil Construction Project Engineer - Hackensack, NJHackensack, NJ$80,000–$100,000 / yearFull timeAssists in procurement of material and subcontractors; includes performing take-offs, completion of in-house requisition forms, preparation of bid packages and defining scopes of work. The Civil Construction Project Engineer will oversee and manage key construction projects in Hackensack, NJ, ensuring timely delivery and quality outcomes.
Service Engineer - NJ Michael Page USAService Engineer - NJAllendale, NJ$75,000–$85,000 / yearFull timeMy client is seeking a highly motivated and technically skilled CNC Service Engineer to provide onsite installation, maintenance, troubleshooting, and repair support for advanced CNC machine tools within a designated local service territory. This organization is a leading provider of advanced CNC machine tool solutions, specializing in precision turning technologies that support manufacturers across a wide range of industries, including medical, aerospace, automotive, defense, electronics, and general industrial machining.
IT Operations Engineer Velocity Search Group IncIT Operations EngineerNew York, NY$49–$65 / hourWhile maintaining these systems, an IT Operations Engineer is expected to perform tasks such as: Optimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environment. Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire an IT Operations Engineer.
Data Center Operations Engineer ACAV & Associates, LLCData Center Operations EngineerPiscataway, NJ$32–$48 / hourThis role is ideal for someone who enjoys solving technical problems, working with Linux systems, server hardware, and enterprise networking, and collaborating in a fast-paced, mission-critical environment. As part of the data center operations team, you will install and maintain servers, network equipment, and cabling while monitoring infrastructure health and responding to operational incidents.
Trading Systems Operations Engineer (USA) Trexquant InvestmentTrading Systems Operations Engineer (USA)Stamford, CTThe successful candidate will also collaborate with senior leadership, quantitative researchers, engineers, and the business team to support their initiatives. Respond promptly to system alerts and incidents, investigating root causes and implementing solutions to prevent recurrence.
Security Operations Engineer, Associate - Security Operations Engineering Blackstone IncSecurity Operations Engineer, Associate - Security Operations EngineeringNew York, NY$106,000–$170,000 / yearTerraform Cloud) • Proven experience working with git source control and CI/CD systems (Jenkins, Gitlab CICD/Runners) • Proven experience with multiple security event detection platforms (and orchestrating those to a centralized detection platform) • Experience with containers and orchestration platforms (Kubernetes, AWS ECS) • Experience with asset hardening (CIS/STIG) • Experience with Endpoint Detection and Response systems • Strong written and oral communication skills; effectively explains technical ideas to non-technical individuals at any level • Strong documentation skills and attention to detail • B.S. in Computer Science or Engineering or similar technical program. Securities Licenses: Depending on the position, you may be required to obtain certain securities licenses if you are in a client-facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.
Windows Engineer - Operations StratAcuity Staffing Partners IncWindows Engineer - OperationsJersey City, NJ$60–$67 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Linux Engineer - Operations StratAcuity Staffing Partners IncLinux Engineer - OperationsJersey City, NJ$70–$75 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Critical Infrastructure Operations Engineer Bloomberg LPCritical Infrastructure Operations EngineerNew York, NY$140,000–$175,000 / yearSchedule and supervise the performance of both routine maintenance and emergency service on critical systems, including: diesel generators, UPS systems, electrical switchgear, power distribution equipment, chillers, HVAC equipment, fire detection/suppression and building monitoring systems. Bloomberg's Global Infrastructure, Data Center & Workplace Sustainability teams manage the performance of our buildings and services in more than 160 locations worldwide including our mission critical datacenters.
Cybersecurity Technology Operations Engineer Fiserv IncCybersecurity Technology Operations EngineerBerkeley Heights, NJ$109,000–$182,400 / yearRunbook Execution and Service Validation: Execute approved troubleshooting procedures, recovery actions, service restarts, job validations, O/S patch validations, platform patch validations, disaster recovery runbook steps, failover procedures, and post-change checks. Experience that would be great to have: Experience with monitoring and observability concepts such as SRE Golden Signals, HTTP/API test creation, synthetic monitoring, validation logic, content assertions, dashboards, alert thresholds, event correlation, alert tuning, and incident automation.
Data Operations Engineer (USA) Trexquant InvestmentData Operations Engineer (USA)Stamford, CTAs a Data Operations Engineer, you will play a crucial role in monitoring and optimizing our trading processes, enhancing our development and deployment processes, and contributing to the overall efficiency and success of our operations. Foster close collaboration with research teams to ensure the smooth deployment of scripts, promoting seamless integration of research findings into practical applications.
IT Security Operations Engineer Viant Medical LLCIT Security Operations EngineerSouth Plainfield, NJ$100,000–$130,000 / yearThis role involves managing complex projects, spearheading continuous improvement initiatives, and implementing innovative technologies and methodologies to maintain robust cybersecurity defenses against evolving threats. Lead post-incident analysis to ensure accurate root causes of incidents are identified, appropriate preventive actions are realized and tracked, and to reduce the likelihood of future cybersecurity events.
Commercial Roofing Foreman Tecta & SchwickertsCommercial Roofing ForemanSavage, MN$30–$45 / hourThe Foreman will be responsible for leading a crew of roofers whom install commercial roofing products and systems with the highest degree of quality, in the safest and most cost effective manner. The Commercial Foreman is responsible for planning, organizing, and overseeing the daily activities of the field installers assigned to his/her crew.
Trading Systems Operations Engineer (Usa) Trexquant InvestmentTrading Systems Operations Engineer (Usa)Stamford, CTThe successful candidate will also collaborate with senior leadership, quantitative researchers, engineers, and the business team to support their initiatives. Respond promptly to system alerts and incidents, investigating root causes and implementing solutions to prevent recurrence.
Support Operations Engineer HarveySupport Operations EngineerNew York, New York$124,000–$185,000 / yearDesign, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features. This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.