Santa Cruz, CA26 days ago
Under direction, the Utility Account Specialist is responsible for coordinating and performing the day-to-day functions of utility billing, including accounts payable, accounts receivable, preparing billing notices, making payment arrangements, and performing collections; maintains customer accounts, including the calculation, uploading, and downloading of appropriate charges into the billing system; reviews and ensures utility service charges are accurately processed through the city's billing system; assists the Utility Service Representatives by performing the more complex billing tasks; researches and resolves difficult billing or meter reading issues. Interacts with Water and/or Public Works divisions to establish new customer accounts when new utility services are added to new service addresses and/or additional dwelling units; monitors completion of new meter sets and confirms meter inventory information is correct in customer accounts; monitors water usage on closed accounts.