NewMember Services Representative System OneMember Services RepresentativePasadena, CA$23–$29 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Educate members on self-service and 24-hour technology channels, processing check orders and PIN changes.
NewCustomer Service Representative Vaco LLCCustomer Service RepresentativeSanta Ana, CA$25–$25Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Inside Sales & Service Representative Hajoca CorporationInside Sales & Service RepresentativeCosta Mesa, CA$20–$25 / hourA typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.
NewCustomer Service Rep Vaco LLCCustomer Service RepIrwindale, CA$23–$23.50Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewBilling Customer Service Rep Vaco LLCBilling Customer Service RepIrwindale, CA$23–$23.50Disclaimer:Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
NewCall Center Representative, Part-time West Coast UniversityCall Center Representative, Part-timeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
NewCall Center Representative West Coast UniversityCall Center RepresentativeIrvine, CAli>Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
Inside Sales Representative Sunstate EquipmentInside Sales RepresentativeCarson, CA$24.20–$35 / hourAnswer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries. Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders.
Territory Sales Representative Herc Rentals IncTerritory Sales RepresentativeSanta Ana, CA$75,000–$85,000 / yearFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Retail Representative The Retail Odyssey CompanyRetail RepresentativeHuntington Park, CA$17.28–$17.28Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
Retail Customer Service Associate FedExRetail Customer Service AssociateLos Angeles, California$19.70–$23.17 / hourFull timeActual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. Preferred Qualifications: .
NewAccount Manager- Insurance Agent/Customer Service Representative Linn T. Hodge & SonsAccount Manager- Insurance Agent/Customer Service RepresentativeLos Angeles, CA$60,000–$80,000 / yearFull timeMost importantly, we are looking for someone who can grow with us and work as a critical team member in perpetuating our agency as we fully move into our 96th year in business. About the Position: A Personal Lines Account Manager (CSR) is responsible for servicing the insurance needs of our Personal Lines Clients.
Customer Service Representative - Remote Work American Income LifeCustomer Service Representative - Remote WorkLos Angeles, CARemote$40,000–$50,000 / yearFull timeWe are a growing organization focused on helping individuals and families better understand benefit programs that support long-term financial security. You will answer questions, explain options in a simple and supportive way, and guide individuals through a consultation process so they can make informed decisions with confidence.
NewMember Services Representative - Member Engagement - (Glendale) North Island Credit UnionMember Services Representative - Member Engagement - (Glendale)Glendale, CAThe Member Services Representative - Member Engagement is responsible for receiving incoming calls in a prompt, professional, and polite manner, providing high quality service to California Credit Union members. Adhere to and follow all procedures including, wire transfers, check orders, ATM & Debit Card processing, lost/stolen cashier's checks, share, and loan accounts.
Teller / Banker / Member Service Representative StratAcuity Staffing Partners IncTeller / Banker / Member Service RepresentativeFullerton, CA$15–$20 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Member Services Representative Crunch - SIR Fitness LLC.Member Services RepresentativeOrange, CASIR Fitness operates Crunch clubs across SoCal, including: Anaheim • Orange • Garden Grove • Huntington Beach • Fountain Valley • Tustin • San Clemente • Vista • Carmel Valley • Eastlake • Oceanside • University Square. Your shifts will be a mix of everything — perfect for anyone who hates being bored: Greet members like they’re walking into a party.
NewMember Services Representative TEKsystemsMember Services RepresentativeNorthridge, CAMember Services Representative - Healthcare (Intermediate Level)* *Position Overview* We are seeking a dedicated and service-driven *Member Services Representative* to join a fast-paced healthcare support team. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
NewMember Service Representative SANTA MONICA FAMILY YMCAMember Service RepresentativeSanta Monica, CAli>Responds to telephone inquiries, emails, and messages from online communication platforms in a courteous and timely manner; provides front desk support and serves as the first point of contact for members, prospective members, participants, volunteers, and staff. Under the supervision of the Member Services Coordinator, the Member Services Representative is responsible for building positive relationships among members, participants, volunteers and staff, with the intent to grow membership.
NewTemporary Member Services Representative Self-HelpTemporary Member Services RepresentativeLos Angeles, CA$24–$24.86 / hourThe MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner. Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth.
Member Services Representative UFC GymMember Services RepresentativeAlhambra, CAGENERAL SUMMARY: The Member Services Representative must be highly organized, professional and proactive; a team-player who learns quickly, is extremely detail-oriented and who works effectively with minimal supervision and is responsible for the day-to-day management of our dues growth for all signature clubs. · May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
Member Services Representative CrunchMember Services RepresentativeTustin, CaliforniaSIR Fitness operates Crunch clubs across SoCal, including: Anaheim • Orange • Garden Grove • Huntington Beach • Fountain Valley • Tustin • San Clemente • Vista • Carmel Valley • Eastlake • Oceanside • University Square. Your shifts will be a mix of everything — perfect for anyone who hates being bored: Greet members like they’re walking into a party.
NewTemporary Member Services Representative Self-Help Services CorpTemporary Member Services RepresentativeLos Angeles, CaliforniaThe MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner. Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth.
Member Services Representative Crunch Holdings LLCMember Services RepresentativeTustin, CA$16.90–$18 / hourYoull greet members, hype people up, keep the club looking , and compete with your team like its the Crunch Olympics. If you want a job thats fun, fast, social, and full of energy and free workouts, this is literally the perfect fit.
NewMember Services Representative AerotekMember Services RepresentativeCanoga Park, CA$18–$23 / hourHeadquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
NewPlanet Fitness - Member Services Representative - Part Time - Covina Taymax GroupPlanet Fitness - Member Services Representative - Part Time - CovinaCovina, CaliforniaOur success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Planet Fitness - Member Services Representative - Part Time - Bellflower Taymax GroupPlanet Fitness - Member Services Representative - Part Time - BellflowerBellflower, CaliforniaOur success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
NewPlanet Fitness - Overnight Member Services Representative - Part Time - Covina Taymax GroupPlanet Fitness - Overnight Member Services Representative - Part Time - CovinaCovina, CaliforniaOur success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Planet Fitness - Member Services Representative - Part Time - Buena Park Taymax GroupPlanet Fitness - Member Services Representative - Part Time - Buena ParkBuena Park, CaliforniaOur success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Planet Fitness - Overnight Member Services Representative - Part Time - Buena Park Taymax GroupPlanet Fitness - Overnight Member Services Representative - Part Time - Buena ParkBuena Park, CaliforniaOur success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
NewMember Services Representative Planet FitnessMember Services RepresentativeOrange, CAThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members.
Member Service Representative Los Angeles RamsMember Service RepresentativeWoodland Hills, CAJoin Now Los Angeles Rams Get Job Alerts Member Service Representative Los Angeles Rams - Entry Level Woodland Hills · CA Client Relations Customer Service · Guest Services · Ticket Operations 03 hours ago Apply Now Save Save Share this with someone Share Share via Email Share via Facebook Share via X Share via LinkedIn. The Member Services Representative will be directly responsible for an assigned group of Season Ticket Members and will participate in all aspects of season ticket renewals seat relocation and customer service with a goal of creating an exceptional Member experience.
NewMember Services Representative II - Sherman Oaks Branch (Sherman Oaks, CA) Wescom Credit UnionMember Services Representative II - Sherman Oaks Branch (Sherman Oaks, CA)Los Angeles, CARemote$25.31–$35.41 / hourIf you are applying for a Hybrid/Remote position, please note applicants are required to reside within our Wescom service areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties. Could potentially pursue a career path opportunity to Member Service Representative III if approved by Branch Management, Insurance/Financial Services management and the respective Branch Operations VP if desired and requires the following licensing: Member Service Representative III (MSR II)- .
NewMember Services Representative System One Holdings, LLCMember Services RepresentativePasadena, CA$23–$29 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Educate members on self-service and 24-hour technology channels, processing check orders and PIN changes.
NewMember Services Representative Crunch FitnessMember Services RepresentativeHuntington Beach, CA$16.90–$18 / hourSIR Fitness operates Crunch clubs across SoCal, including: Anaheim • Orange • Garden Grove • Huntington Beach • Fountain Valley • Tustin • San Clemente • Vista • Carmel Valley • Eastlake • Oceanside • University Square . Crunch is a No Judgment zone where everyone - every body, every background - comes to get stronger, feel better, and have fun doing it.
NewMember Services Representative Golden Corral CorporationMember Services RepresentativeHuntington Beach, CA$16.90–$18 / hourSIR Fitness operates Crunch clubs across SoCal, including: Anaheim • Orange • Garden Grove • Huntington Beach • Fountain Valley • Tustin • San Clemente • Vista • Carmel Valley • Eastlake • Oceanside • University Square. Your shifts will be a mix of everything - perfect for anyone who hates being bored: Greet members like they're walking into a party.
Member Service Representative (Full-Time) - West Covina Navy Federal Credit UnionMember Service Representative (Full-Time) - West CovinaWest Covina, CATo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
Member Service Representative (Part-Time) - West Covina Navy Federal Credit UnionMember Service Representative (Part-Time) - West CovinaWest Covina, CATo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
Member Service Representative (Part-Time) - Venice Blvd-Los Angeles Navy Federal Credit UnionMember Service Representative (Part-Time) - Venice Blvd-Los AngelesLos Angeles, CATo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
Member Service Representative (Full-Time) - Venice Blvd-Los Angeles Navy Federal Credit UnionMember Service Representative (Full-Time) - Venice Blvd-Los AngelesLos Angeles, CATo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
Member Service Representative (Part-Time) - Fullerton/Brea Navy Federal Credit UnionMember Service Representative (Part-Time) - Fullerton/BreaFullerton, CAp>To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
Member Service Representative (Full-Time) - Long Beach Navy Federal Credit UnionMember Service Representative (Full-Time) - Long BeachLong Beach, CATo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
Member Service Representative (Full-Time) - Inglewood Navy Federal Credit UnionMember Service Representative (Full-Time) - InglewoodInglewood, CATo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
NewPlanet Fitness - Member Services Representative - Part Time - Covina Planet FitnessPlanet Fitness - Member Services Representative - Part Time - CovinaCovina, CA$17.81–$18.31 / hourOur success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Member Services Representative Astiva Health, Inc.Member Services RepresentativeOrange, CA$24–$29 / hourp>SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services.
Overnight Member Services Representative Supreme Fitness GroupOvernight Member Services RepresentativeHuntington Beach, CaliforniaPFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up.
Personal Banker (Member Service Representative II) SchoolsFirst Federal Credit UnionPersonal Banker (Member Service Representative II)Pico Rivera, CA$24.56–$35.62 / hourAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Processes new memberships, additional share accounts, savings services, consumer loan requests and general consumer loan fundings as requested by Members.
Teller (Member Service Representative I) SchoolsFirst Federal Credit UnionTeller (Member Service Representative I)Valencia, CaliforniaSchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive HiringAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Provides consultative services to Members regarding credit union products and services or refers Members to the appropriate teammember to assess the Member's needs, address their concerns and gain agreement.
Personal Banker (Member Service Representative III) SchoolsFirst Federal Credit UnionPersonal Banker (Member Service Representative III)Anaheim Hills, Californiadiv style="background-color:transparent;color:black;font-family:'tahoma';font-size:10pt;font-weight:bold;text-align:left;border-style:none;border-color:transparent;border-width:1px;margin-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px">QualificationsHigh School Diploma or GED required. What You’ll Be DoingProvides World Class Member service to Members visiting branch/service center locations.Lead Personal Banker (Member Service Representative IV) SchoolsFirst Federal Credit UnionLead Personal Banker (Member Service Representative IV)Santa Ana, CaliforniaAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Assists the branch with training of new teammembers and cross training of existing teammembers in area of specialty; keeps up to date with policy/procedure updates.12345678910Similar Job SearchesCustomer Experience Manager Jobs in Los Angeles, CACustomer Service Manager Jobs in Los Angeles, CACustomer Care Manager Jobs in Los Angeles, CACustomer Service Specialist Jobs in Los Angeles, CADirector Of Customer Service Jobs in Los Angeles, CACustomer Service Assistant Jobs in Los Angeles, CAMember Service Representative Jobs in Pasadena, CAMember Service Representative Jobs in Glendale, CAMember Service Representative Jobs in Torrance, CAMember Service Representative Jobs in Ontario, CA
Lead Personal Banker (Member Service Representative IV) SchoolsFirst Federal Credit UnionLead Personal Banker (Member Service Representative IV)Santa Ana, CaliforniaAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Assists the branch with training of new teammembers and cross training of existing teammembers in area of specialty; keeps up to date with policy/procedure updates.