Bilingual Customer Service Representative - Spanish-English TTECBilingual Customer Service Representative - Spanish-EnglishIrvine, CATTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Customer Service Representative TTECCustomer Service RepresentativeIrvine, CATTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
NewClient Intake (Billing) Specialist JobotClient Intake (Billing) SpecialistLos Angeles, CARemote$30–$35 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewInsurance Service Specialist Auto Club Of Southern CalifInsurance Service SpecialistArcadia, CA$20.92–$23.01 / hourSee Auto Club Of Southern Calif Privacy Policy at https://careers.ace.aaa.com/us/en/privacy-policy and Terms & Conditions at https://www.ace.aaa.com/legal/terms-of-use.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Insurance Service SpecialistThe Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices.
Customer Service Kinetic Personnel GroupCustomer ServiceCerritos, CATemporaryA well-established distributor in the office technology industry is seeking a Customer Service Representative to join their growing team in Cerritos. This role is ideal for someone who is customer-focused, organized, and looking to build a long-term career within a stable and evolving company.
Deskside Support Specialist Reed Smith USDeskside Support SpecialistLos Angeles, Los Angeles$33.25–$39.66Full timeProvide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications. Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals.
NewLegal Billing Specialist (E-Billing) JobotLegal Billing Specialist (E-Billing)Irvine, CARemote$70,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you thrive in a fast-paced environment, are well-versed in legal billing platforms, and excel in managing e-bill submissions and audits, this is an exciting opportunity to bring your skills to a dynamic and supportive team.
NewBAS/BMS Controls Specialist JobotBAS/BMS Controls SpecialistLos Angeles, CA$80,000–$120,000 / yearWe are a national building automation and energy services provider with private financial backing that provides full-scope building smart building automation to help building owners and managers improve efficiency and reduce operational costs while improving comfort for tenants. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewBAS/HVAC Controls Specialist JobotBAS/HVAC Controls SpecialistLos Angeles, CA$90,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Responsibilities include performing start-up, checking, testing, system diagnostics, and commissioning from system-level controllers to end devices for small to medium-sized new or retrofit projects.
NewIntake Specialist JobotIntake SpecialistManhattan Beach, CA$60,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a rapidly growing consumer protection law firm dedicated to helping clients navigate complex Lemon Law claims against vehicle manufacturers.
NewEHS Specialist JobotEHS SpecialistGarden Grove, CA$75,000–$105,000 / yearThe team is looking for candidates who are skilled in conducting safety training, hazard analysis, incident investigations, hazardous waste management, environmental reporting, and maintaining compliance documentation, including SDS records, permits, and prevention plans. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewGrievance Resolution Specialist Kinetic Personnel GroupGrievance Resolution SpecialistOrange, CATemporaryGathers pertinent information regarding the grievances and appeals received, including, but not limited to, member or provider concerns, supporting information related to initial decision-making, new information supporting the grievance or appeal, or supplemental information required to evaluate grievances and appeals within regulatory requirements. The Grievance Resolution Specialist coordinates the Grievance and Appeal resolution process, responds to verbal and written Grievances and Appeals from members and/or providers relating to member eligibility and benefits, contract administration, claims processing, utilization management decisions, and pharmacy and vision decisions.
NewGrievance and Appeals Nurse Specialist (LVN or RN) Kinetic Personnel GroupGrievance and Appeals Nurse Specialist (LVN or RN)Orange, CA$43–$65 / hourTemporaryUtilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets and/or other information applicable to the position assignment. A permanent position does include excellent CalPERS pension, 401a (4% contribution) and excellent government benefits and Holiday/PTO schedule.
NewEntry-Level IT Support Specialist Kinetic Personnel GroupEntry-Level IT Support SpecialistLos Angeles, CATemporaryThis is a great opportunity for an entry-level IT professional looking to gain broad experience supporting users, infrastructure, and field technology while growing into a well-rounded IT support career. This is an excellent opportunity for someone looking to build a career in IT while gaining hands-on experience supporting both office staff and field employees.
NewSpecialist, Quality Engineer L3Harris TechnologiesSpecialist, Quality EngineerCanoga Park, CA$84,000–$156,000 / yearActively participates in the Material Review Board, including segregation and control of nonconforming hardware to preclude inadvertent processing, disposition nonconforming hardware, preparing for and conducting board meetings, and implementing disposition decisions. This individual will provide program Quality Engineering support for assigned contracted programs spanning the lifecycle of the program including design, development, production, test and supplier support.
Business Development Specialist (Sales) Kinetic Personnel GroupBusiness Development Specialist (Sales)Newport Beach, CA$55,000–$70,000 / yearKinetic Personnel Group [KPG] is looking for driven sales professionals who want to grow their careers, increase their earning potential, lead teams, and open new markets. What this role looks like: As a Client Relationship Manager, you will be responsible for driving business development and recruitment efforts across Orange County, California.
Project Controls Specialist III Kaygen Inc.Project Controls Specialist IIIMonterey Park,, CA$55–$70 / hourContractorWe specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. • Allocate and manage Estimates to Complete (ETCs) for projects, including but not limited to change order proposals, task order requests, online vendor portal requests, and PBAs to ensure continued .
NewMiddle Market Underwriting Specialist Sentry InsuranceMiddle Market Underwriting SpecialistIrvine, CA$98,900–$148,300 / yearIn the state of California, at an Underwriting Specialist Senior level, based on qualifications and experience the range for annual compensation for this position is between $119,600 - $179,400. In this role, you will: Work closely with agency partners and internal sales partners to obtain information needed to properly underwrite, price, and program individual policies/accounts.
NewClaim Specialist - Property Field Inspection State Farm Mutual Automobile Insurance CompanyClaim Specialist - Property Field InspectionSanta Monica, CA$64,965.62–$111,595 / yearAdditional Details: Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s). With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
NewOperations Specialist Air Treatment CorporationOperations SpecialistBrea, CA$60,000–$80,000 / yearOwn the end-to-end lifecycle of service work tickets in the field service management system (Fieldpoint): •Intake & setup: Receive new job information from the Service Managers and create the corresponding job/project ticket in Fieldpoint promptly and accurately. The Operations Specialist serves as the central coordinator for the Service Division, managing service work tickets from intake through invoicing and acting as the primary link between customers and the service team.
Personnel Security Specialist MANTECHPersonnel Security SpecialistLos Angeles, CAConduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access. The position will provide “day-today” PERSEC services for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
NewField Risk Specialist Datascan Technologies, LLCField Risk SpecialistVan Nuys, CAAbility to work independently with strong work ethic Professional demeanor with excellent communication and interpersonal skillsExcellent problem solving and decision-making abilitiesBasic computer literacy requiredOccasional travel outside of local territory may be required from time-to-timeLifting and moving boxes may be required from time-to-timeValid driver’s license with the ability to travel overnight (3 to 5 nights average of overnight travel monthly) High School diploma or GED required, college preferredTwo years or more of applicable experience in: floorplan auditing, banking/financial services, automotive, customer service, field services or related industry. You’ll be tasked with physically verifying floor planned inventory, transforming detective work into an art as you inspect dealership records, and showcasing your problem-solving skills as you determine the disposition of missing inventory using Ai’s state of the art mobile audit application.
NewLoss Prevention Safety Specialist Goodwill Southern CaliforniaLoss Prevention Safety SpecialistLos Angeles, CADaily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focuses on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents. The LP Safety Specialist monitors surveillance camera systems, secures building, provides reception, administrative and informational services, creates reports and provides exceptional customer service in the process.
Brass Instrument Repair Specialist Music & ArtsBrass Instrument Repair SpecialistAnaheim, CA$20–$30We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
Collision Repair Specialist I PenskeCollision Repair Specialist IMontebello, CA$36.25–$40.31 / hourFull timeDuties may include the overhaul, adjustment, replacement and repair of all series of motor truck and trailer equipment including, but not limited to the following: Cab/ Sheet Metal Repair, Fiberglass Repair, Composite Bonding/ Repair, Welding/ Fabricating, Frame Straightening/ Alignment, Suspension Repair/ Alignment, Box Repair/ Replacement, Air Conditioning Systems, Electrical/ Brake/Cooling Systems, Surface Preparation, and Paint/ Mixing/ Tinting/ Blending. As an experienced Collision Repair Specialist I with Penske, you’ll use industry-leading technology and repair techniques – plus cutting-edge diagnostic equipment – to get our customers' state-of-the-art vehicles back up and running in high-quality condition.
Collision Repair Specialist II PenskeCollision Repair Specialist IIMontebello, CAFull timeDuties may include the overhaul, adjustment, replacement and repair of all series of motor truck and trailer equipment including, but not limited to the following: Cab/ Sheet Metal Repair, Fiberglass Repair, Composite Bonding/ Repair, Welding/ Fabricating, Frame Straightening/ Alignment, Suspension Repair/ Alignment, Box Repair/ Replacement, Air Conditioning Systems, Electrical/ Brake/Cooling Systems, Surface Preparation, and Paint/ Mixing/ Tinting/ Blending. • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
NewLoss Prevention Camera Surveillance Specialist Goodwill Southern CaliforniaLoss Prevention Camera Surveillance SpecialistLos Angeles, CA$20–$20The Loss Prevention Camera Surveillance Specialist assists the Loss Prevention Team in preventing incidents concerning Goodwill locations during overnight closing hours, pays attention to details and camera alerts. Uses effective, detailed and professional written communication skills to prepare Incident Reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports.
NewQuality Engineering Specialist B. Braun US Pharmaceutical Manufacturing LLCQuality Engineering SpecialistIrvine, CA$101,167–$126,459 / yearThe targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. Provide Quality Engineering leadership to production for quality activities and maintain oversight of manufacturing activities for quality compliance, while assuring that products and process continue to operate in accordance with company policies and procedures.
NewSpecialist, WCD LA City EWDD Goodwill Southern CaliforniaSpecialist, WCD LA City EWDDLos Angeles, CAEmpower participants toward self-sufficiency by connecting them with vital resource partners and programs offering comprehensive life skills and pre-employment soft skills development, encompassing financial management, employment readiness, education, social services, legal assistance, housing, healthcare, personal hygiene, and effective coping strategies. Document participant journeys by maintaining meticulously case notes, ensuring accurate and timely record-keeping, expertly managing confidential electronic and paper case files, and generating insightful progress reports, efficient schedules, and precise timesheets in compliance with program and company requirements.
NewSeafood Team Member (Service Counter) - Part Time Whole Foods MarketSeafood Team Member (Service Counter) - Part TimeMalibu, CA$18.50–$25.40 / hourProvides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. Ensures a fresh and appealing display by checking quality, keeping cases and shelves clean and well stocked, rotating and removing out-of-date products, filling ice tables, and performing other duties as assigned.
NewCall Center Representative, Part-time West Coast UniversityCall Center Representative, Part-timeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
NewCall Center Representative West Coast UniversityCall Center RepresentativeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
NewCustomer Service Representative RencataCustomer Service RepresentativeOrange, CAFull timeIn this role, you'll be the first point of contact for customers, assisting with orders, repairs, returns, and product questions while working closely with internal teams to ensure a smooth customer experience. We're looking for a Customer Service Associate who enjoys helping customers, solving problems, and working in a fast-paced environment.
NewCustomer Service ACS Staffing, IncCustomer ServiceCompton, CAFull timeThis position includes coordinating delivery trucks, processing Bills of Lading (BOLs), printing shipping labels using Zebra printers, and communicating with delivery drivers. Our client is seeking a bilingual Customer Service Representative to support warehouse distribution operations in Compton.
NewAccount Manager- Insurance Agent/Customer Service Representative Linn T. Hodge & SonsAccount Manager- Insurance Agent/Customer Service RepresentativeLos Angeles, CA$60,000–$80,000 / yearFull timeMost importantly, we are looking for someone who can grow with us and work as a critical team member in perpetuating our agency as we fully move into our 96th year in business. About the Position: A Personal Lines Account Manager (CSR) is responsible for servicing the insurance needs of our Personal Lines Clients.
Customer Service Representative - Remote Work American Income LifeCustomer Service Representative - Remote WorkLos Angeles, CARemote$40,000–$50,000 / yearFull timeWe are a growing organization focused on helping individuals and families better understand benefit programs that support long-term financial security. You will answer questions, explain options in a simple and supportive way, and guide individuals through a consultation process so they can make informed decisions with confidence.
SAS Customer Service Specialist, SAS Best BuySAS Customer Service Specialist, SASPasadena, CaliforniaThis role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale.
Customer Service Representative Specialist Genuine Parts CoCustomer Service Representative SpecialistAnaheim, CA$27.10–$35.21 / hourResponsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner. The CSR Specialist functions as the inside half of the sales team to ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.
Customer Service Representative / Account Specialist (Aerospace Manufacturing) Roller Bearing Company of America, IncCustomer Service Representative / Account Specialist (Aerospace Manufacturing)Santa Ana, CA$23–$25 / hourPart timeFounded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and engineered components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Customer Service Representative / Account Specialist (Aerospace Manufacturing) RBC Bearings IncCustomer Service Representative / Account Specialist (Aerospace Manufacturing)Santa Ana, CA$23–$25 / hourFounded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and engineered components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
NewCustomer Service Specialist - Entry Level Easy RecruiterCustomer Service Specialist - Entry LevelLos Angeles, CAYou'll be contacted to investigate complex problems concerning member prescribed as well as/ or even drug store benefits across a number of data banks which demands eloquence in personal computer navigation and toggling while with confidence as well as compassionately enlisting along with the customer. Need to live in a place that may acquire a UnitedHealth Team accepted high-speed web link or take advantage of an existing high-speed web solution.
NewCustomer Service Specialist ITT Motion TechnologiesCustomer Service SpecialistIrvine, CA$55,800–$83,000 / yearDrives continuous improvement approach to processes and procedures, suggesting new methods to improve area operations, efficiency, and service to both internal and external customers . The customer service specialist position is responsible for providing quality and efficient service to customers (internal and external) through the daily management of activities.
Customer Service Specialist Clinica Monsenor Oscar A RomeroCustomer Service SpecialistLos Angeles, CAPosition Summary: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Clinica Romero. Answers incoming calls, take messages, transfer calls and provide information to other departments upon Manage written campaigns/broadcast messages or individual texts for target population, utilizing messaging application and My Chart portal.
Customer Service Specialist (Bilingual Russian/English Highly Preferred) Child Care Resource CenterCustomer Service Specialist (Bilingual Russian/English Highly Preferred)Chatsworth, CAWe provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NewCustomer Service Specialist The Sherwin-Williams CompanyCustomer Service SpecialistCosta Mesa, CAJob duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
NewMulti-Location Customer Service Specialist The Sherwin-Williams CompanyMulti-Location Customer Service SpecialistCosta Mesa, CACustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. The individual selected for this role will be expected to work at the following stores: Store #8010, located at: 2338 Harbor Blvd, Costa Mesa, CA 92626 .
NewCustomer Service Specialist HomeTeam Pest DefenseCustomer Service SpecialistLos Angeles, CA$20–$23 / hourLeading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers .
NewCustomer Service Specialist Ledgent TechnologyCustomer Service SpecialistIrvine, CAThis position includes but is not limited to the following: Use of case management system to manage customer contacts and order detail with razor sharp accuracy . Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners .
NewCustomer Service Specialist OrthAlign, Inc.Customer Service SpecialistIrvine, CAYou need: Experience in a general office/business environment of at least 1 year Preferably a BS/BA degree Strong proficiency using MS Office Suite (e.g., Word, Excel) Excellent written and verbal communication skills Results-oriented with appropriate urgency and tenacious follow-up Ability to work as a collaborative team member as well as independently Excellent attention to detail, producing high quality output appropriate to broader context Flexibility and strong organizational skills with ability to prioritize multiple tasks Sound judgment when making decisions and communicating with peers and management Knowledge and basic understanding of an ERP system (preferred) Basic math skills Good memory skills Problem analysis and problem-solving skills. We offer: Competitive compensation including bonus and equity Opportunities for career advancement Full benefits package An evolving, engaging culture and workplace Nominated by our employees as a Top Place to Work in Orange County!
Customer Service Specialist United Surgical Partners International IncCustomer Service SpecialistCAp>The remote Customer Service Specialist will be responsible for receiving and triaging all incoming patient and insurance calls, initiating outbound calls, and addressing questions and concerns regarding patient accounts through other platforms, as needed. This position requires strong interpersonal skills to regularly interact professionally, promptly, and courteously with patients, internal teams, and surgery centers, while responding to their inquiries/requests.