Biolife Plasma ServicesNewMedical Support Specialist Biolife Plasma ServicesMedical Support SpecialistBurleson, TX$24.32–$33.44 / hourSee Biolife Plasma Services Terms & Conditions at https://www.biolifeplasma.com/us/legal/terms-and-conditions-of-use and Privacy Policy at https://www.biolifeplasma.com/legal/privacy-notice and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
CornerStone StaffingNewDental Claims Resolutions Specialist CornerStone StaffingDental Claims Resolutions SpecialistIrving, TX$18.50–$19.50 / hourBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. • Submit corrected or rebilled claims with required documentation through NEA (National Electronic Attachments), clearinghouses, paper, or payer portals.
Methodist Health SystemNewMEDICAL RECORDS CODER 2- PRN Methodist Health SystemMEDICAL RECORDS CODER 2- PRNDallas, TXNamed one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. The Coder II classifies and abstracts inpatient/outpatient diagnoses and procedures which are assigned appropriate ICD-10-CM, ICD-10-PCS, and/or CPT codes for optimal reimbursement.
AFCNewRelationship Specialist AFCRelationship SpecialistFrisco, TX$70,000–$75,000Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business.
SafeliteNewAuto Glass Repair Specialist SafeliteAuto Glass Repair SpecialistFt Worth, TXLearn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
Catalyst Health GroupSr Medical Billing Coding Specialist Catalyst Health GroupSr Medical Billing Coding SpecialistPlano, TXDevelop and coordinate educational and training programs regarding elements of coding such as appropriate documentation, accurate coding, coding trends found during chart reviews, third party audit findings, and annual coding updates. Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, physicians, patients as well as outside contacts so that productivity and positive employee/patient relations are maximized.
McEwen & Associates, IncAR Specialist - Medical Billing McEwen & Associates, IncAR Specialist - Medical BillingIrving, Texas$18–$20The ideal candidate will be responsible for managing the financial aspects of patient accounts, with a focus on accurate and timely collection of outstanding payments from insurance companies and patients. We are seeking a detail-oriented and experienced Medical Accounts Receivable (AR) Specialist to join our healthcare billing team.
Imprimis GroupMedical Billing Specialist Imprimis GroupMedical Billing SpecialistDallas, TX$47,840–$52,000 / yearKey ResponsibilitiesAssign appropriate CPT (Current Procedural Terminology), ICD (International Classification of Diseases), and HCPCS (Healthcare Common Coding System) codes to medical diagnoses, procedures, and services. The billing specialist will ensure that insurance claims are prepared and submitted in a timely and compliant manner, facilitating the revenue cycle and reimbursement process for healthcare providers.
Planned Parenthood of Greater TexasRevenue Cycle Medical Billing Specialist Planned Parenthood of Greater TexasRevenue Cycle Medical Billing SpecialistDallas, TexasProcess Improvement: Understands core work processes; identifies process opportunities and issues; seeks information to understand the gap between current and desired performance; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and the organization. • Promotes and exemplifies a high performing patient access culture that embraces the organization’s workplace values of respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility; and works with staff to create and maintain a workplace environment reflective of these values.
Next STEPS WorldwideMedical Billing Specialist / Denials Specialist Next STEPS WorldwideMedical Billing Specialist / Denials SpecialistMcKinney, TX$20–$20 / hourThe ideal candidate will have strong attention to detail, a problem-solving mindset, and a passion for supporting a mission-driven organization that’s changing lives every day. Next STEPS Worldwide is a rapidly expanding outpatient clinic providing holistic psychological, therapeutic, and nutrition services across all age groups.
Baylor Scott & White Institute for Rehabilitation – OutpatientPatient Service Specialist - Medical Front Office Baylor Scott & White Institute for Rehabilitation – OutpatientPatient Service Specialist - Medical Front OfficeSachse, Texas$18–$25 / hourWe strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Children's Medical CenterNewHTM Medical Equipment Inventory Specialist Children's Medical CenterHTM Medical Equipment Inventory SpecialistDallas, TXResponsible for safeguarding hospital medical assets through accurate and detailed documentation as well as managing existing inventories, to thereby ensure that all hospital personnel can complete their daily tasks required to make life better for children. Summary: Receives, issues, maintains, and documents medical equipment transactions daily relative to medical equipment inventories needed to support hospital and/or departmental projects and/or technical/troubleshooting issues.
Baylor Scott & White Institute for Rehabilitation - OutpatientPatient Service Specialist - Medical Front Office Baylor Scott & White Institute for Rehabilitation - OutpatientPatient Service Specialist - Medical Front OfficeFlower Mound, Texas$18–$25 / hourWe process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed. We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
Baylor Scott & White HealthNewPatient Services Specialist - On-Base Medical Records Baylor Scott & White HealthPatient Services Specialist - On-Base Medical RecordsDallas, TXFor full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits. The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area.
STONEBRIDGE INDEPENDENT COUNELING CENTERReimbursement Supervisor STONEBRIDGE INDEPENDENT COUNELING CENTERReimbursement SupervisorMcKinney, TXThis role oversees a team of specialists to ensure accurate claim submissions, payment collections, compliance with payer and regulatory requirements, and timely resolution of billing issues. The Reimbursement Manager also plays a key role in training, workflow optimization, and payer communication to ensure the financial health of the organization.
AirspaceNewOperations Specialist I (Medical Device) AirspaceOperations Specialist I (Medical Device)Dallas, TX$26–$28 / hourWe are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Regeneron Pharmaceuticals IncNewMedical Account Specialist II - DALLAS, TX Regeneron Pharmaceuticals IncMedical Account Specialist II - DALLAS, TXDallas, TX$158,950–$220,000 / yearDevelops strong working relationships with customers, collaboration colleagues and Internal contacts - Clinics, physicians, nurses, additional important health care providers, key patient advocacy support groups, collaboration teammates, Reimbursement and Access Specialist team, Clinical Nurse Educators, Marketing, National Accounts, Training and Trade. This role involves developing and executing account strategies to grow market share, building relationships with clinicians, nurses, and patient advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics.
Regeneron Pharmaceuticals IncNewMedical Account Specialist II - FORT WORTH, TX Regeneron Pharmaceuticals IncMedical Account Specialist II - FORT WORTH, TXFort Worth, TX$158,950–$220,000 / yearDevelops strong working relationships with customers, collaboration colleagues and Internal contacts - Clinics, physicians, nurses, additional important health care providers, key patient advocacy support groups, collaboration teammates, Reimbursement and Access Specialist team, Clinical Nurse Educators, Marketing, National Accounts, Training and Trade. This role involves developing and executing account strategies to grow market share, building relationships with clinicians, nurses, and patient advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics.
Ceribell, IncNewSenior Manager, Reimbursement - Central (remote) Ceribell, IncSenior Manager, Reimbursement - Central (remote)Dallas, TXRemote$184,000–$210,000 / yearThe Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Data Analysis and Reporting: Utilize reimbursement data, claims data, and other relevant sources to perform data analysis and generate reports on reimbursement trends, payment patterns, and financial outcomes.
Altus Pediatric BillingPediatric Medical Billing Specialist - Full-Time Altus Pediatric BillingPediatric Medical Billing Specialist - Full-TimeDallas, TX$20.50–$20.50We are looking for experienced pediatric billers who understand that delivering exceptional client service is much more than just submitting claims and posting payments. We need people who will tirelessly research denied claims and work hard to make sure every patient visit is paid every single time.
Dallas Medical Physician GroupMedical Biller Dallas Medical Physician GroupMedical BillerMesquite, Texas
Texas OncologyMedical Billing Coding Analyst Texas OncologyMedical Billing Coding AnalystRichardson, TexasRemoteTexas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Work through Billing Specialist Work File (ensure completeness for 99211 claims, review for missing modifiers on claims, review /force out 96521 and 96416 claims, ensure complete and accurate ordering/render MD info on claims, review/correct duplicate claims and bundled charges).
PhaxisBilling, Coding, and Claims Resolution Specialist PhaxisBilling, Coding, and Claims Resolution SpecialistDallas, TX$60,000Hiring #BillingAndCoding #HospitalBilling #RevenueCycle #UB04 #MedicalBillingJobs #DallasJobs #ClaimsAnalyst #HealthcareFinance #NowHiring. This is a high-paying, research-intensive role with incredible perks —perfect for an experienced professional who loves digging into complex claims and maximizing reimbursements.
TAG MedStaffingAccounts Receivable Specialist (Temporary) TAG MedStaffingAccounts Receivable Specialist (Temporary)Plano, TXTAG MedStaffing is hiring an Accounts Receivable Specialist (Temporary) in Plano, TX for our client, supporting healthcare revenue cycle operations, denial management, claims resolution, and accounts receivable recovery activities. The ideal candidate will bring strong healthcare accounts receivable experience, payer knowledge, and the ability to independently manage claim follow-up activities in a fast-paced environment.
United Surgical Partners InternationalNewMedicare Billing Specialist United Surgical Partners InternationalMedicare Billing SpecialistDallas, TXReporting to the Billing Manager, the Hospital Billing Specialist, Medicare is responsible for the timely and accurate submission of claims ensuring those claims result in maximum reimbursement. Extract information from medical records, operative notes, invoices, progress notes and discharge paperwork to ensure completeness and accuracy of charge entry.
ConcentraNewMedical Billing Office Representative ConcentraMedical Billing Office RepresentativeAddison, Texas$20–$22 / hourConcentra is Looking to expand our Addison Medical Billing Office Team with new AR Representatives, Cash Posters, Reconsideration Specialists, and Medical Billing Specialists due to new business needs. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees.
HaloMDArbitration Specialist - Formal No Surprises Act HaloMDArbitration Specialist - Formal No Surprises ActDallas, TexasRemoteThis individual specializes in the resolution of arbitration negotiations, schedule arbitration teleconferences, and performs a wide variety of tasks such as generating reports, correspondence, and setting up informal offers. Strong computer skills including Microsoft Office with a strong proficiency in Excel spread sheets, using formulas, pivot tables, filters, etc.
VitalCaring GroupHospice Billing Specialist (Remote) VitalCaring GroupHospice Billing Specialist (Remote)Dallas, TXRemoteThe Hospice Billing Specialist plays a vital role in supporting the financial integrity of our hospice operations by ensuring accurate and timely billing in compliance with Medicare Hospice regulations and all applicable federal, state, and commercial payor requirements. Verifies timely Notice of Election (NOE) submission and ensures hospice election statements, physician certifications, and recertifications are complete and compliant prior to billing.
Memorial Hermann Health SystemNewSenior Certified Inpatient Coding Specialist Memorial Hermann Health SystemSenior Certified Inpatient Coding SpecialistHome Office, TXLicenses/Certifications: Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Coding Associate (CCA), Certified Coding Specialist (CCS), or Certified Inpatient Coder (CIC) Coding Certification(s) from American Health Information Management Association (AHIMA) or American Association of Professional Coders (AAPC) required. Reviews medical record documentation to identify pertinent diagnosis/procedures that require code assignment for inpatient records and accurately code the diagnoses and procedures using ICD-10 coding conventions for the purpose of reimbursement, research, and compliance with federal regulations.
Texas OncologyMedical Oncology Advanced Practice Provider Sr.-Rockwall Texas OncologyMedical Oncology Advanced Practice Provider Sr.-RockwallRockwall, TexasOur founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs.
Texas OncologyMedical Oncology Advanced Practice Provider- Plano East Texas OncologyMedical Oncology Advanced Practice Provider- Plano EastPlano, TexasOur founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs.
TalentBurst, Inc.Provider Enrollment Specialist \ 1232 TalentBurst, Inc.Provider Enrollment Specialist \ 1232Irving, TX$23–$26 / hourCollects and maintains data on providers for Medicare and Medicaid enrollment Prepares and submits applications to Medicare and Medicaid for new provider enrollments and existing provider updates; follows up by telephone or in writing, with carriers regarding application status Complies with Medicare and Medicaid provider enrollment guidelines Requests NPI numbers for providers and clinics as necessary and maintains NPI files Follows up, either by telephone or in writing, with insurance companies and patients regarding the processing of outstanding claims and/or appeals Generates various reports to identify outstanding claims issues with provider numbers and non-payment Communicates information to appropriate personnel Educates staff on corrections, e.g. front-end entry errors in a positive, constructive manner Collects and reviews managed care contracts for correct billing and payment terms Identifies problem accounts and follows through to completion Reviews Athena correspondence.
Guidehouse IncNewClaims (Billing) Specialist / Patient Account Representative - Healthcare Guidehouse IncClaims (Billing) Specialist / Patient Account Representative - HealthcareLewisville, TX$38,000–$64,000 / yearRepresentatives are responsible for maintaining knowledge, skills, and abilities that contribute to various accounting/administrative tasks involved in preparing billing data for agencies Guidehouse works with. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
United Surgical Partners International Inc (USPI)NewPatient Account Specialist United Surgical Partners International Inc (USPI)Patient Account SpecialistDallas, TXUnder the direction of the Director of Business Office or Revenue Cycle Management (RCM) team, the Patient Account Specialist is responsible for performing follow-up functions to ensure timely and accurate collection of patient accounts. We are conveniently Located at Walnut Hill & 75 in the prestigious NorthPark area Specialties include: Orthopedics, Spine, General Surgery, Pain Management, Urology, GI/Endoscopy, Plastic, and Podiatry surgeries.
McLane Co IncNewSpecialist, Billing McLane Co IncSpecialist, BillingFort Worth, TXThe Billing Specialist accurately compiles the paperwork and billing information necessary for the Drivers'' Load Packets to be ready at departure time and ensures accurate record keeping and receiving customer calls. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Sigma IncNewProvider Enrollment Specialist Sigma IncProvider Enrollment SpecialistIrving, TXThe Provider Enrollment Specialist coordinates Medicare and Medicaid enrollment and re-enrollment, manages provider credentialing and contracting, and supports billing system administration. This role also serves as a liaison between providers, insurance carriers, patients, and internal teams to ensure accurate billing, reimbursement, and compliance.
Behavioral InnovationsRevenue Cycle Collections Specialist Behavioral InnovationsRevenue Cycle Collections SpecialistAddison, TexasResponsibilities include, but are not limited to: addressing payer denials, zero payments, submitting corrected claims, providing medical records, locating missing payments, initiating claim appeals, correcting posting errors, processing claim adjustments and write-offs, resolving credit balances, navigating payer and clearinghouse portals, and managing payer correspondence. For more than 25 years, Behavioral Innovations (BI) has been a leading provider committed to transforming lives by providing compassionate, center-based Applied Behavioral Analysis (ABA) therapy for children with autism, ages 18 months to 10 years.
ConcentraReconsideration Specialist ConcentraReconsideration SpecialistAddison, TexasThe Central Billing Office (CBO) Reconsideration Specialist performs a variety of basic tasks to moderately complex tasks to effectively process various billing adjustments and reconsideration payments according to Concentra and Central Billing Office policies and procedures. Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
Behavioral InnovationsCredentialing Specialist Behavioral InnovationsCredentialing SpecialistAddison, TexasSince 2000, Behavioral Innovations (BI) has been a leading provider committed to transforming lives by providing compassionate, center-based Applied Behavioral Analysis (ABA) therapy for children with autism, ages 18 months to 10 years. The role also manages provider contracting, ensures HIPAA and regulatory compliance, assists with out-of-state Medicaid enrollments, and responds to provider inquiries within 24 hours.
EmerusPatient Access Specialist (Front Desk/PAS - PRN Nights - Murphy) EmerusPatient Access Specialist (Front Desk/PAS - PRN Nights - Murphy)Murphy, TXOur growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Deloitte Touche Tohmatsu LtdSenior Consultant - Clinical Documentation Specialist Deloitte Touche Tohmatsu LtdSenior Consultant - Clinical Documentation SpecialistDallas, TX$110,700–$218,300 / yearOther skills include the ability to analyze, act and design action plans upon monthly and quarterly reports related to individual providers, facilities, MS-DRGs, APR, PSIs, severity of illness and risk of mortality, capture rates, quality metrics and can effectively prioritize their work activities. Clinical Payments Optimization: Assisting clients by validating that payments for clinical healthcare services comply with regulatory, clinical based evidence and contractual requirements while also determining that payments are appropriate for the type and level of care provided.
Oscar HealthCOB Verification Specialist Oscar HealthCOB Verification SpecialistDallas, TXRemoteWork Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia; Chicago, Illinois; Dallas, Texas; Louisville, Kentucky; Minneapolis, Minnesota; Philadelphia, Pennsylvania; Salt Lake City, Utah. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Sigma Systems, Inc.Provider Enrollment Specialist Sigma Systems, Inc.Provider Enrollment SpecialistIrving, TexasThis role is responsible for coordinating provider enrollment, credentialing support, payer relations, and reimbursement activities to ensure healthcare providers are properly enrolled and credentialed with Medicare, Medicaid, and commercial insurance carriers. This is an excellent opportunity for healthcare administration professionals with experience in provider enrollment, credentialing, medical billing, revenue cycle operations, or payer relations.
Macpower Digital Assets Edge Private LimitedSenior Patient Account Specialist Macpower Digital Assets Edge Private LimitedSenior Patient Account SpecialistIrving, TX$20–$20 / hourThis involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Prefer minimum of 2 years' experience with insurance billing, collections, payment, and reimbursement verification and/or refunds Professional and effective written and verbal communication required.
CorroHealth IncNewOP CDI Specialist CorroHealth IncOP CDI SpecialistTXCDI Specialist will review medical records for opportunities for diagnosis clarification and validity as it pertains to DRG assignment, severity of illness, risk of mortality, and case mix data as well as timely, accurate and complete documentation of clinical information used for measuring and reporting physician and facility outcomes. JOB SUMMARY: CDI Specialists will collaborate extensively with physicians, nursing staff, other patient caregivers, and medical records coding staff to improve the quality, specificity, accuracy and completeness of the documentation of care provided and coded.
PDS HealthSpecialist, Posting Reconciliation PDS HealthSpecialist, Posting ReconciliationIrving, Texas$18.60–$24.40 / hourOverview: The primary purpose and function of the Posting Reconciliation Specialist is to be responsible for posting all payments to the correct invoice accurately, record keeping, and responsible for ensuring the balance of insurance payments. Work through exception and error reports associated with maintaining and processing of insurance rejections, offsets/withholdings, misapplied/unapplied payments and charges, and returned checks as well researching any discrepancies.
CorVel Healthcare CorporationRevenue Cycle Specialist I CorVel Healthcare CorporationRevenue Cycle Specialist IFort Worth, TXRemote$19.21–$28.73 / hourPart timePay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Produces daily, monthly and annual evaluative and statistical reports, analyzing drivers of variances from period to period to ensure the integrity and accuracy of revenue cycle data.
Exceptional Healthcare Inc.CDI Specialist Exceptional Healthcare Inc.CDI SpecialistDallas, TXFull timeWorking directly with physicians, nursing staff, and coders in a community hospital setting, this role improves documentation through concurrent record review, compliant physician queries, and provider education. Job Summary: The CDI Specialist reviews inpatient medical records to ensure clinical documentation accurately reflects the severity of illness, treatments delivered, and diagnoses rendered.
PRINCETON INDEPENDENT SCHOOL DISTRICTNewHR Employee Benefits and Leave Specialist PRINCETON INDEPENDENT SCHOOL DISTRICTHR Employee Benefits and Leave SpecialistPrinceton, TXCounsel with employees and supervisors concerning leave benefits and provide employees with accurate information related to absences such as deductions from pay, medical certification requirements, return-to-work dates, and fitness-for-duty requirements. Process all long-term absences according to established guidelines including determining eligibility for various leave programs (e.g., family medical leave and temporary disability leave) and providing employees with appropriate and timely notice.