What You'll Do Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement Coach and support moderators and community champions; recruit and onboard new moderators as the community grows Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling) Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics) Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey Skills We're Looking For 5 years of experience in digital community management, online engagement, or community program management in a global or distributed environment Demonstrated experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community Cultural fluency and sensitivity to differences in communication styles across regions and timezones High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics) Comfort prioritizing work across multiple streams in a fast-paced environment, balancing structure with flexibility Bonus Skills Built and scaled a high-engagement Slack/Discord community with measurable impact (activation/retention, response time, sentiment), using experiments and programming Demonstrated crisis/incident leadership in online spaces (CoC enforcement, safety/escalation), with sound judgment in high-stakes situations Community-as-a-product operator: turns member insights into roadmap/marketing outcomes and consistently closes the loop with the community Builder mindset with tooling: designs scalable workflows and automation (intake/triage/routing), plus analytics and knowledge systems to reduce manual load LI-SR1LI-Remote The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. USD Perks and Benefits 100% employer-paid medical insurance* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.