| Location | Madison, WI, WI |
| Job Type | Temporary, Contractor, Full-time |
Salesforce Integration Architect
Location: Madison, WI
Face to Face Interview required
Need to Relocate
Top Required Skills & Years of Experience:
• Salesforce platform architecture and development experience. (8+ years)
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model. (8+ years)
• Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration. (8+ years)
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms. (8+ years)
Nice to Have Skills:
• Public sector or government implementation experience.
• Experience with large-scale digital transformation programs.
• Knowledge of customer service operations and contact center modernization.
• Experience supporting Agile and DevSecOps delivery methodologies.
Position Overview: We are seeking an experienced Contract Architect with deep expertise in Salesforce Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands-on technical leadership, solution governance, and collaboration with business and technical stakeholders.
Key Responsibilities
• Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
• Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
• Ability to map and transfer legacy systems functions to Salesforce applications.
• Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
• Define integration patterns, security standards, and platform best practices.
• Support production deployments, troubleshooting, and performance optimization initiatives.
• Document technical architecture, system diagrams, interface specifications, and operational runbooks.
• Guide remote teams, contractors and conduct technical reviews and mentoring.
• Require In backlog grooming and right sizing the efforts.
• As required, this person would become back up for developers and advanced coding issues.
• Helps in release management and DevSecOps Pipeline building.
• Helps with data decisions and data governance for AI and non-AI applications.
• Prepare and contribute for enterprise digital transformation and customer engagement modernization initiatives.
Required Skills & Qualifications
• 8+ years of Salesforce platform architecture and development experience.
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
• Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.
• Knowledge of Agentforce architecture, conversational AI, and automation workflows.
• Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.
• Strong understanding of cloud security, identity management, and enterprise integration standards.
• Excellent communication, stakeholder engagement, and technical leadership skills.
• Salesforce certifications such as Application Architect, System Architect, or CTA preferred.
• AWS connect and MuleSoft certifications are a plus.
Preferred Experience
• Public sector or government implementation experience.
• Experience with large-scale digital transformation programs.
• Knowledge of customer service operations and contact center modernization.
• Experience supporting Agile and DevSecOps delivery methodologies.