Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
Security Specialist U.S. Department of StateSecurity SpecialistAlexandria, VA$143,913–$187,093Full timeYou will serve as a Assistant Contracting Officer's Representativeandproviding real-time visibility into the quality, efficiency and timeliness of state-of-the-art mission-critical initiatives designed to protect information, personnel, property and operations from hostile intelligence and criminal activity. Open and Close Dates: Jul 06, 2026 - Jul 20, 2026 Marketing Statement: Summary: This position is located in the Bureau of Diplomatic Security, Countermeasures Directorate, Office of Security Technology (ST), Facilities Security Engineering Division ( DS/ST/FSE) .
Systems Administration (Operations Support Specialist) ARCTICOM LLCSystems Administration (Operations Support Specialist)Quantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
NewHelp Desk Specialist System OneHelp Desk SpecialistWinchester, VA$20–$25 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
NewProperty Claims Adjuster Specialist - Field USAAProperty Claims Adjuster Specialist - FieldChesapeake, VA$69,920–$133,620 / yearProactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability. 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
Business Process Re-engineering Specialist CredenceBusiness Process Re-engineering SpecialistMcLean, VAYou will provide facilitation, training, methodology development and evaluation, business process reengineering across all phases, identify best practices, support change management initiatives, apply business management techniques, contribute to organizational development efforts, perform activity and data modeling, and support information systems development methods and practices. Computer Science, Engineering, or Information Systems/Technology) and a specific logistics function (e.g., finance, supply, contract administration, transportation and operations research) and first-hand knowledge of the following: DoD/Component policies.
SR. Desktop Engineer Veloc Inc.SR. Desktop EngineerChesapeake, VAFull timeThe IT Service Delivery Administrator will provide strong desktop support and IOS and MAC support both onsite and remotely to our clients who have critical response time requirements for their business technology systems. This role requires advanced troubleshooting skills, a strong customer-service mindset, and the ability to collaborate with high-level executives in a professional and discreet manner.
Solution Architect Specialist Pinnacle Technical ResourcesSolution Architect SpecialistMcLean,, Virginia$100–$105 / hourContractorDefine High Level Solution Intent, target state architectures and their roadmaps for portfolio products by collaborating with Business Architects, CPOs, POs, CDL and other business and IT partners to ensure alignment in visions, goals and objectives. • Own and drive development and maintenance of detailed solution intent, product architecture for a responsible ARTs (information, application, technology, security and deployment view points) that addresses functional and non-functional requirements and ensures alignment in implementation.
AFSIM Modeling and Simulation Specialist DCS CorporationAFSIM Modeling and Simulation SpecialistReston, VAAs part of our team, you’ll work in Reston, VA, supporting advanced defense technologies and R&D efforts alongside experts in simulation integration, state‑of‑the‑art modeling tools, and seasoned military SMEs. Your work will drive capability assessments for emerging military technologies and ensure the tools and methodologies we use effectively inform decision‑makers across the Department of Defense.
NewCommunications & Change Management Specialist Pinnacle Technical ResourcesCommunications & Change Management SpecialistMcLean,, Virginia$45–$50 / hourContractorThe role supports change and adoption efforts through messaging and enablement content, requires intermediate to advanced SharePoint skills, basic video editing capabilities, and the ability to perform effectively in a fast-moving, high-visibility, high-expectations environment. Must Have Qualifications: Ideal candidate will have strong writing and editing skills, experience drafting / developing business communications, creating and updating job aids, and supporting ongoing content updates.
Security Program Protection Specialist System OneSecurity Program Protection SpecialistChantilly, VA$150,000–$180,000 / yearThe Research and Technology Protection (RTP) team develops and provides subject matter expertise in providing day-to-day security classification guidance and assessments of classified and controlled unclassified information (includes sensitive but unclassified) GEOINT campaigns and program tools development within the NGA Research Offices and Pods. Apply Business Intelligence (BI) and social network analysis to illuminate threats, vulnerabilities, and opportunities for exploitation within traditional and nontraditional supply chains, networks of individuals, financial and non-financial business activities, technology trends, academic partnerships and research collaborations.
NewSenior IT Security Specialist Capgemini Government Solutions LLCSenior IT Security SpecialistMcLean, VAThe disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
NewSAFETY & ENVIRONMENTAL SPECIALIST Carter Machinery Company, IncSAFETY & ENVIRONMENTAL SPECIALISTMechanicsville, VA$79,000–$101,000 / yearThe Safety and Environmental Specialist works closely with the EHS team to implement and coordinate and further the safety, health, and environmental program of all of Carter Machinery's locations and departments. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
Sr. Specialist, Environmental Health & Safety Level 4 BC Forward AsymblSr. Specialist, Environmental Health & Safety Level 4Culpeper, VA$50–$55.27 / hourFull timeThe ideal candidate will have strong experience in OSHA General Industry, process safety, risk assessment, and aerospace manufacturing environments and a proven ability to lead hazard analyses, implement corrective actions, and drive compliance through audits, training, and cross-functional engagement . Education: Bachelor's degree and minimum 6 years of prior relevant experience, or Graduate Degree with a minimum of 4 years of related experience, or in lieu of a degree, a minimum of 10 years of prior related experience.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VARemoteFull timeAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD) . Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Client Information Technology Support Specialist CaseGuardClient Information Technology Support SpecialistArlington, VA$65,000–$75,000 / yearThe Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software.
Help Desk Specialist II (Tier II- Advanced Support) Aretec Group IncHelp Desk Specialist II (Tier II- Advanced Support)Ashburn, VAAretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Desktop Support Specialist KaylaTekDesktop Support SpecialistArlington, VAThe AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. Desktop Support Technician are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support.
Help Desk Specialist TechFlow, Inc.Help Desk SpecialistArlington, VAToday, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges. Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems.
Help Desk Specialist II Chenega CorporationHelp Desk Specialist IIUNAVAILABLE, VAChronos Operations, LLC is seeking a Help Desk Specialist II to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
Help Desk Specialist I – Tier 1 Bilingual Chenega CorporationHelp Desk Specialist I – Tier 1 BilingualUNAVAILABLE, VAProvide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity. Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
Help Desk Specialist I – Tier 1 Chenega CorporationHelp Desk Specialist I – Tier 1UNAVAILABLE, VAProvide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity. Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
NewIT Support Specialist - TS/SCI with Polygraph General Dynamics CorpIT Support Specialist - TS/SCI with PolygraphVienna, VA$106,275–$143,782 / yearDemonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VARemoteFull timeEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Customer Tech Support Specialist (Help Desk) AstrionCustomer Tech Support Specialist (Help Desk)Dahlgren, Virginia$57,000–$61,200 / yearAstrion has a contingent opening for a Customer Technical Support Specialist – Support II supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support.
Senior Customer Tech Support Specialist (Help Desk) AstrionSenior Customer Tech Support Specialist (Help Desk)Dahlgren, Virginia$65,000–$72,500 / yearAstrion has a contingent opening for a Senior Customer Tech nical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II I / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry -level and follow-up support.
Help Desk Support Specialist Tetra Tech IncHelp Desk Support SpecialistWarrenton, VAJob Duties & Responsibilities - Essential Job Functions may include (but are not limited to) the following: • Assist stakeholders with troubleshooting system/application issues, coordinate with Level 2/Level 3 support for issues which require additional escalation and facilities communications to users and stakeholders when troubleshooting issues. Work Requirements and Additional Information: Work Location: Warrenton, VA Position is: Completely in person Work Hours: Rotating shift schedule (24/7/365 operations, rotating shifts, 8 to 10 hours a day, 40 hours a week) to include nights and weekends, and holidays.
NewTechnical Support Analyst (Desktop Support Help Desk) Rose InternationalTechnical Support Analyst (Desktop Support Help Desk)Richmond, Virginia$20–$22 / hourTemporaryThis role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.
Senior Help Desk Support Specialist Ethic Tech, LLCSenior Help Desk Support SpecialistWashington, VAFull timeEthic Tech is seeking a Senior Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
Help Desk Support Specialist Ethic Tech, LLCHelp Desk Support SpecialistWashington, VAFull timeEthic Tech is seeking a Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
Helpdesk Support Specialist III CommIT Enterprises, IncHelpdesk Support Specialist IIIQuantico, VirginiaFull timeOverview: CommIT Enterprises, Inc. is seeking a highly motivated Helpdesk Support Specialist to provide advanced, reliable and secure communications, knowledge management, information systems support (voice, video and data) and data center management for the Organization in order to enable their global Network Operations mission of operating and defending the enterprise network. Identify, research, and resolve technical problems related to the user workstations, software and other related user equipment, such as Microsoft Intune Admin, Active Directory Admin, Microsoft O365 Exchange Admin, and Cisco Call Manager.
IT End User Support Specialist DHRMIT End User Support SpecialistRichmond, VirginiaIn addition, this position is responsible for configuring and deploying laptops, desktops, mobile devices, and peripherals for new and existing employees; Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms; and responding to Move, Add, & Change requests for telephone, mobile devices and desktop applications are other functions performed by the Service Desk Analyst role. This position resolves Level 1 and Level 2 desktop issues which may entail a mixture of day-to-day client support, end-user application support, and conference room support for meeting setups, to include receiving, prioritizing, documenting, and actively resolving end user service requests and incidents.
Information Technology (IT) Specialist University Health Services IncInformation Technology (IT) SpecialistLEESBURG, VAOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Programs of service include an 87-bed, Virginia Department of Behavioral Health and Developmental Services licensed, Joint Commission accredited psychiatric residential treatment facility, a Partial Hospitalization Program, and a 40-bed acute psychiatric hospital.
Lead Technology Support Specialist - Apple George Mason UniversityLead Technology Support Specialist - AppleFairfax, VARequired Qualifications: Associate's degree in related field; Certifications in relevant technologies (A+, Apple, Crestron, AV technologies); Demonstrated experience in both desktop support and classroom technology systems; Experience using remote support tools, managing incident tickets, and providing customer service in a technical environment; Experience in troubleshooting, installing, and maintaining both desktop systems and AV equipment; Experience working in a team environment to complete complex assignments with tight deadlines; Extensive experience interacting with both co-workers and customers, resulting in high quality customer support service; Strong technical knowledge of both desktop computing and AV systems, including Windows, macOS, Microsoft Office, and Crestron or similar AV platforms; Familiarity with network configuration and troubleshooting, including Ethernet connectivity and AV control systems; Excellent customer service and communication skills, with the ability to explain technical issues to nontechnical users; Demonstrated ability in supporting classroom or equivalent audiovisual technology; Demonstrated ability in troubleshooting common computing issues including sound, video settings, software and hardware configurations; Ability to prioritize and handle multiple support requests in a fast-paced environment; and. Preferred Qualifications: Bachelor's degree in related field; Experience in a higher education setting; Experience reading rack elevation, block, and signal flow diagrams for integrated audiovisual systems; Experience installing and upgrading complex digital integrated audiovisual systems; Experience working with vendors and other units to coordinate work licensure, registration or certifications; Experience installing PC components and a diverse number of software products, including installing boards, cards, hard drives, and peripheral components; Experience partitioning hard drives, loading software, loading video and printer drivers, and optimizing PC configurations; Familiarity with Microsoft Active Directory, Office 365, desktop imaging tools, and audiovisual control systems (Crestron, RoomView); Demonstrated ability analyzing hardware and software problems, and interfacing with the manufacturer's technical support staff to affect a solution; and.
Tier 2 Help Desk Specialist Systems Engineering Solutions CorporationTier 2 Help Desk SpecialistAlexandria, VAThis role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms.
Lead Technology Support Specialist - Apple Commonwealth of VirginiaLead Technology Support Specialist - AppleFairfax, VARequired Qualifications: Associate's degree in related field; Certifications in relevant technologies (A+, Apple, Crestron, AV technologies); Demonstrated experience in both desktop support and classroom technology systems; Experience using remote support tools, managing incident tickets, and providing customer service in a technical environment; Experience in troubleshooting, installing, and maintaining both desktop systems and AV equipment; Experience working in a team environment to complete complex assignments with tight deadlines; Extensive experience interacting with both co-workers and customers, resulting in high quality customer support service; Strong technical knowledge of both desktop computing and AV systems, including Windows, macOS, Microsoft Office, and Crestron or similar AV platforms; Familiarity with network configuration and troubleshooting, including Ethernet connectivity and AV control systems; Excellent customer service and communication skills, with the ability to explain technical issues to nontechnical users; Demonstrated ability in supporting classroom or equivalent audiovisual technology; Demonstrated ability in troubleshooting common computing issues including sound, video settings, software and hardware configurations; Ability to prioritize and handle multiple support requests in a fast-paced environment; and. Preferred Qualifications: Bachelor's degree in related field; Experience in a higher education setting; Experience reading rack elevation, block, and signal flow diagrams for integrated audiovisual systems; Experience installing and upgrading complex digital integrated audiovisual systems; Experience working with vendors and other units to coordinate work licensure, registration or certifications; Experience installing PC components and a diverse number of software products, including installing boards, cards, hard drives, and peripheral components; Experience partitioning hard drives, loading software, loading video and printer drivers, and optimizing PC configurations; Familiarity with Microsoft Active Directory, Office 365, desktop imaging tools, and audiovisual control systems (Crestron, RoomView); Demonstrated ability analyzing hardware and software problems, and interfacing with the manufacturer's technical support staff to affect a solution; and.
Senior Customer Tech Support Specialist (Help Desk) Axient LLCSenior Customer Tech Support Specialist (Help Desk)VA$65,000–$72,500 / yearAstrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support.
Customer Tech Support Specialist (Help Desk) Axient LLCCustomer Tech Support Specialist (Help Desk)VA$57,000–$61,200 / yearAstrion has a contingent opening for a Customer Technical Support Specialist - Support II supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support.
Part Time Technology Support Specialist I Radford City School DistrictPart Time Technology Support Specialist IDistrict Wide Radford, VAServe as DDOT II/Project Manager for SOL Testing (Provide technical support for the management of testing for all schools, and is responsible for the division-wide technology infrastructure needed to conduct online testing and manage secure assessment data. Administer and support Google Workspace for Education, including user account management, organizational unit configuration, license management, security settings, and troubleshooting of platform-related issues.
NewIT End User Support Specialist Commonwealth of VirginiaIT End User Support SpecialistRichmond, VAIn addition, this position is responsible for configuring and deploying laptops, desktops, mobile devices, and peripherals for new and existing employees; Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms; and responding to Move, Add, & Change requests for telephone, mobile devices and desktop applications are other functions performed by the Service Desk Analyst role. This position resolves Level 1 and Level 2 desktop issues which may entail a mixture of day-to-day client support, end-user application support, and conference room support for meeting setups, to include receiving, prioritizing, documenting, and actively resolving end user service requests and incidents.
Sr Help Desk Specialist / Installer EntarianSr Help Desk Specialist / InstallerYorktown, VirginiaPerforming deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Overview/ Job Responsibilities: Entarian is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.
Sr Help Desk Specialist /Installer EntarianSr Help Desk Specialist /InstallerYorktown, VirginiaPerforming deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Overview/ Job Responsibilities: Entarian is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.
NewInformation Technology Specialist Security US Department of StateInformation Technology Specialist SecurityArlington, VA$121,785–$158,322 / yearU.S. Department of State career or career conditional status employees in the competitive service; employees who are on temporary or other non-status appointments who have reinstatement or non-competitive eligibility for a competitive service appointment (e.g., tenured Foreign Service employees, employees on an excepted service appointment at the USUN who have previous career status, etc.); and CTAP. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management.
Desktop Support Technician - SECRET Clearance NTT DATA Services, LLCDesktop Support Technician - SECRET ClearanceNewport News, VA$83,520–$125,280 / yearNTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. The Field Services Technician & Local Registration Authority (LRA) provides critical identity, credential, and access management (ICAM) services while also delivering hands‑on technical support to end users across the campus.
Help Desk Specialist I (Tier I Agent - Internal) Aretec Group IncHelp Desk Specialist I (Tier I Agent - Internal)Ashburn, VAEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Sr Help Desk Specialist /Installer SEV1TECH INCSr Help Desk Specialist /InstallerVAPerforming deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Sev1Tech is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission-critical systems.
NewHelpdesk Specialist SMS DATA PRODUCTS GROUP, INCHelpdesk SpecialistFort Belvoir, VAThe role operates within the Service Desk function, which serves as the single, initial contact point for customers and mission partners to resolve incidents and problems for DTRA infrastructure, networks, applications, and systems. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk.
Helpdesk Support Specialist Team VelocityHelpdesk Support SpecialistSterling, VAYou have the ability to provide stellar customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service.
IT Support Specialist Virginia GreenIT Support SpecialistHenrico, VirginiaThe position works closely with the IT Manager, internal IT team, and external vendors to support Microsoft 365, endpoint management, identity services, networking, and line of business systems. The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates.
Technology Services Specialist National Wildlife FederationTechnology Services SpecialistReston, VA$60,000–$70,000 / yearAdminister Office365, Azure (Active Directory, Intune, MFA, and Autopilot) Iru, 1Password, Monotype, Zoom (User, Phone, and Zoom Room System Management), Druva, Adobe Creative Cloud Enterprise, Esri Enterprise, Dell Tech-Direct, Dropbox Enterprise, Splashtop, Mimecast and Google Groups accounts. The background and responsibilities include knowledge of the hardware and software used by NWF staff, confidence and interest in researching and troubleshooting new and existing technologies related to usability, durability, security, and attention to detail and process needed to enable efficient and resilient helpdesk operations.