Are you a tech-savvy problem solver ready to grow your career in a dynamic, fast-paced environment? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We're known for our high-quality, high-touch approach and innovative solutions that help clients manage complex risks — and we bring that same standard of excellence to how we support and empower our people through technology.
About the Role
As a Desktop Support Specialist, you'll be an essential part of Kinsale's growing IT team, ensuring our workforce stays productive and supported. You'll work hands-on with hardware, software, and device management — troubleshooting issues, maintaining systems, and delivering an exceptional technology experience to your colleagues every day. This role offers the opportunity to develop deep technical expertise alongside collaborative IT professionals in a modern, state-of-the-art office environment.
What You'll Do
- Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions — creating and tracking helpdesk tickets through resolution.
- Troubleshooting hardware and software issues on desktops, laptops, and mobile devices to minimize downtime and maintain productivity.
- Deploying and maintaining desktop and laptop systems, peripherals, and related equipment across the organization.
- Supporting system imaging, updates, and ongoing maintenance to keep infrastructure current and secure.
- Evaluating and testing new hardware and software versions, recommending upgrades that improve performance and reliability.
- Adhering to established policies for change management, asset tracking, and information security, while maintaining thorough documentation of procedures and resolutions.
- Collaborating with internal teams and external vendors to resolve complex issues and deliver seamless technology experiences.
- Participating in an on-call rotation for remote support during evenings and weekends as needed.
What You Bring
- Bachelor's degree in Information Technology or a related field, relevant certifications (e.g., CompTIA A+, Microsoft), or equivalent work experience.
- Strong customer service orientation with excellent verbal and written communication skills.
- Proficiency with Windows 11, Microsoft Office, and desktop support tools.
- Experience with Active Directory, WSUS, SCCM, Intune, Autopilot, PDQ, or similar device management platforms.
- Familiarity with network technologies (DNS, DHCP, NSLookup) and cloud platforms such as AWS or Azure.
- Ability to lift up to 30 lbs., route cables, and position equipment within an office environment.
- Familiarity with generative AI tools and their practical application in a business support environment is a plus.
Why You'll Love Working at Kinsale
- Competitive Pay & Bonus Opportunities – Rewarding performance and initiative.
- Comprehensive Benefits – Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
- Work-Life Balance – Generous paid time off including 22 days of PTO and 10 paid company holidays.
- Career Growth – Clear promotion paths, mentorship, and ongoing professional development.
- Retirement & Security – Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
- Continuous Learning – Annual $3,000 reimbursement for educational training and certifications.
Integrity & Responsibility
Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.
Ready to Apply?
If you're a motivated, collaborative, and service-oriented IT professional ready to make a real impact, this is your opportunity. Join Kinsale Insurance and grow your career in a company that rewards initiative, excellence, and continuous learning.
Apply today and start building your future with us!
Salary Range: $73,000 – $85,000
This posted range is our best estimate; starting salary will be based on experience level. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.