Provides a variety of user support services; Provides help desk and/or problem solving services for users by responding to calls, emails, tickets, and personnel requests for technical support; Assists users by determining and/or troubleshooting problems with network, hardware, and software; Escalates more complex problems to higher level information systems staff; Uses hardware and/or software aids and diagnostic tools to troubleshoot issues; Installs and configures printers, scanners, monitors, docks, and other peripherals; Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets, and other office productivity software; Acts as a liaison between users, information systems support staff, and vendors; Provides user support training; Maintains materials such as documentation, manuals, user guides, and training materials; Performs, coordinates, or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory, and distribution processes of information systems equipment and software products; Maintains service logs, on-line trouble logs, and inventories of technology assets; Learn and troubleshoot educational hardware and software, including iPads, chromebooks, laptops, smartboards, AAC devices, and associated applications; Perform other duties as required. Comprehensive Support Services: Each school is equipped with a dedicated team, including School Social Workers, Psychologists, Counselors, Behavior Intervention Specialists, and Student Safety Coaches who are all working together to build meaningful relationships and support student success.