Senior Technical Analyst & Executive Concierge - Onsite

Genesis10 is currently seeking a Senior Technical Analyst & Executive Concierge for an Onsite position with a Public Sector Organization located in Minneapolis, MN. This is a 3+ month contract opportunity.

Compensation: $36.00 - $46.00 per hour, W2, based on qualifications

Position Overview:
This role is for a highly skilled and service-oriented Senior Field Technician to provide Executive Concierge Support, Audio Visual (AV) and Conference Room Services, and advanced desktop support. As a technical subject matter expert (SME) and point of escalation for the Desktop Support team, this high-visibility role involves supporting executive leadership, managing both JAMF and Intune devices, and maintaining conference room systems.

Key Responsibilities:

• Perform system administration tasks including administering Active Directory and Intune record maintenance, end user support for devices and software, system and user licensing, ITIL documentation, and cybersecurity-related tasks
• Perform business analysis tasks for multiple departments, including engaging with stakeholders to understand and document end user device needs and leading hardware solution requirement conversations
• Collaborate with staff and consultants to develop and support high-quality solutions and products, including dashboards, standard documentation, and support knowledge articles
• Engage in enterprise-wide projects, initiatives, and strategic priorities to ensure alignment with IT and PMO roadmaps
• Lead day-to-day operations for the field team including huddles, ticket review, hardware governance, and escalation management
• Deliver white-glove IT support to Commissioners, Executive Leadership, and senior staff
• Administer and troubleshoot AV systems, including Poly conferencing rooms, Microsoft Teams Rooms, Pexip video infrastructure, and Q-SYS audio DSP/control platforms
• Provide advanced technical support for Windows, macOS, and mobile platforms
• Utilize JAMF Pro for Apple device management and Microsoft Intune for Windows environments
• Act as a technical Subject Matter Expert (SME) and escalation point for Client Services team members
• Develop and maintain knowledge base articles and clear process/escalation boundaries for the Service Desk team
• Maintain detailed documentation of configurations, procedures, and incident resolutions for the Client Services team

Primary Requirements:

• Bachelor's degree in computer science, IT, or related field, or in lieu of a degree, 7+ years of relevant IT experience
• Experience in Executive Concierge and supporting C-Suite level employees
• Proficiency in Microsoft 365, Teams, Windows 10/11, and macOS/iOS
• Expertise in JAMF Pro and Apple device lifecycle management or other related Mobile Device Management (MDM) systems, and equivalent expertise in Microsoft Intune for Windows device management
• Experience with Poly, Crestron, Pexip, Q-SYS, MS Teams rooms, and other AV endpoints
• Experience with KVM matrix switching or control-room technology (e.g., Weytec, Extron, GTS, Black Box, or similar)
• Strong diagnostic and troubleshooting skills across hardware, software, and networking
• Professional demeanor with excellent interpersonal and communication skills
• Maintains business professional attire when directly supporting leadership or commission meetings
• Strong leadership presence and ability to mentor and guide team members
• Detail-oriented with a commitment to documentation and process improvement

Desired Skills:

• Previous experience in the aviation or construction industry
• Demonstrated knowledge and experience with cloud-based ecosystems such as Intune, Jamf, and Azure
• Demonstrated experience soliciting and documenting user requirements
• Knowledge of Project Management processes and methodologies
• CompTIA A+ / Network+ / Security+
• JAMF or Apple Certifications (ACSP)
• Microsoft 365 or Azure Certifications
• ITIL v4 Foundation
• AVIXA CTS (Certified Technology Specialist)

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.