Skills - Strong customer service skills; verbal and written communication skills; excellent computer operation, repair, diagnostic, and troubleshooting skills; use of computer applications including but not limited to Microsoft Office Suite products, ServiceNow, ManageEngine, Papercut, Application Extender, and Zoom. Manages several campus-wide applications and database solutions including, disk imaging solutions, document imaging solutions, desktop computer monitoring, video content cloud storage, end-user support ticketing system, and security solutions.