Minimum 4 years prior demonstrated experience Remote phone support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability to absorb and retain information quickly Ability work independently with minimal supervision Sitting for extended periods of time General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support Windows 10 MS Office (versions 2016/O365) MS Outlook (versions 2013/16/ O365) Intune & Webmail Cisco Jabber / Meeting Place Active Directory / Active Roles / Quest Password Manager SAP & Maximo password unlock / resets Enterprise\departmental applications specific to NYPA Periodically support other IT Groups as needed | Education & Certifications. Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner Access the Footprints ticketing system to create or resolve tickets Ability to RDP into a machine to fix an issue Preform password resets Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) |
Skills.NEW HAVEN, Connecticut15 days ago Additional responsibilities include the capacity to communicate effectively with diverse groups of MIS personnel, physician staff, as well as nursing and technical employees, the ability to design and implement information technology solutions that are scalable not only to the needs of the Clinical Departments, but also to the entire clinical community and in-line with organizational strategic goals, the technical capacity to resolve complex technical issues as they relate to the information systems mentioned above as well as the related infrastructure including, but not limited to, LAN, WAN, SAN, NAS, Server hardware and software, and PC technologies. Under general direction designs and supports Clinical Information Systems and infrastructure including, but not limited to The following clinical disciplines across Yale New Haven Health System: Radiology, Cardiology, Neurosciences, Breast Imaging, and Radiation Therapy. Under the general direction of the Manager of Application Support or designee, this position would maintain an inventory and documentation on software systems, track projects, participate in Cybersecurity reviews and policies, work with City departments to evaluate needs and propose solutions, provide direct support to users as required, monitor and maintain select software systems, does related work as required. Support project coordination and administration activities, including tracking project milestones, providing status updates, and liaising with internal departments to ensure invoices align with technology services provided, and are paid out in a timely manner. White Plains, NY30+ days ago The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. p>Minimum Acceptable Training and Experience: Either: a) Graduation from high school or possession of a high school equivalency diploma and five (5) years of work experience in which the primary function of the position was using automated spreadsheet and database programs; or (b) a Bachelor's Degree and one (1) year of work experience as described in (a); or (c) a Bachelor's Degree or Master's Degree* in Computer Science, Information Technology, Analytics, Data Science or a closely related field. Inputs, downloads, organizes, and analyzes student data used for instructional purposes using shared accountability and local school databases. Please visit our website - http://www.ryecountryday.org - to learn more about the school's rigorous curriculum, values, and strategic initiatives. Interested candidates should apply by submitting a resume and cover letter via the following link: https://rcds.workable.com/. p>Essential Duties and Responsibilities: • Performs user administration on e-mail and network servers • Provides second level support for Help Desk issues • Works with and sets network permissions on network servers • Performs administrative tasks on system backup equipment and software • Provides backup support for hardware support function • Installs, troubleshoots, and supports networked printers, copiers, and fax machines • Logs all support requests and resolutions in the call tracking software • Works with other IT specialists in analyzing and solving cross-platform software and hardware issues • Maintain and update asset records of all software and hardware information in AIS asset database • Create and/or maintain AIS related records and documentation • Enforce and follow AIS policies and procedures • Serve as liaison between AIS and end-users when major service issues arise. Qualifications: • 2-year degree or equivalent military training in computer information systems or a related field • Minimum of 4 years help desk or PC related experience • Minimum of 2 years Systems Administration experience • Strong working knowledge of Microsoft Windows OS (Server & Workstation) and Microsoft Office Suite • Working knowledge of networking and the TCP/IP protocol • Working knowledge of PC hardware and printing systems. White Plains, NY30+ days ago The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. Follow ITIL-based processes including Incident Management, Request Fulfillment, Change Management, Configuration/Inventory Management, and Problem Management. Through effective mentorship and performance management, the Senior Manager develops team leaders, promotes continuous improvement, and ensures IT Operations consistently delivers reliable, responsive, and high-quality support across the organization. Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS, and healthcare partners. |