Desktop Support Manager University of Tennessee Medical CenterDesktop Support ManagerKnoxville, TNPosition Summary: The Desktop Support Manager is responsible for leading UT Medical team member customer support services in a healthcare environment, ensuring secure, reliable, and compliant access to clinical and business systems. Oversee support and maintenance of clinical endpoint devices, including workstations on wheels (WOWs), bedside workstations, tablets, barcode scanners, label printers, and other point-of-care technologies.
NewDistrict Human Resources Manager Penske Truck RentalDistrict Human Resources ManagerKNOXVILLE, TNThis position will be an important member of the District Leadership team supporting a district comprised of 179 associates 8 locations across a geography that includes the northern, southern, eastern and western most locations including Chattanooga, West Knoxville, and Dalton. The District Human Resources Manager is a valued member of the Human Resources and Field Operations teams, reporting directly to the District Manager, with a dotted line to the Area Human Resources Manager who aligns with Field Operations and corporate HR.
Technical Project Manager (Infrastructure) CGI IncTechnical Project Manager (Infrastructure)Knoxville, TN$63,700–$156,700 / yearThe ideal candidate combines strong Agile leadership with traditional project management experience and is comfortable working across enterprise infrastructure, database, cloud, and architecture teams while driving project outcomes in a fast-paced financial services environment. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
NewStormwater Systems Repair Manager AqualisStormwater Systems Repair ManagerKnoxville, TennesseeThe Internal Rehab Services Manager will repair stormwater wetlands, biofiltration systems, proprietary underground storage units, and drainage conveyance infrastructures utilizing Best Management Practices (BMP) for Stormwater Control Measures (SCM). AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems.
Facilities Manager, Hospital Operations, College of Veterinary Medicine: UTIA University of Tennessee SystemFacilities Manager, Hospital Operations, College of Veterinary Medicine: UTIAKnoxville, TNUTCVM is one of 33 veterinary colleges in the United States and provides opportunities for Tennessee students while serving pet owners and the livestock industry as well as protecting public health, enhancing medical knowledge and generating economic benefits to the state and nation. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
NewFoundation Grants Manager Helen Ross McNabb CenterFoundation Grants ManagerLonsdale, TNMaintain and regularly report key performance measures, including qualified prospects, proposals submitted, total dollars requested, grants awarded, renewal rate, reporting compliance, pipeline value, and anticipated decision dates. Track new funders, new grants from existing funders, renewed funding, Annual Fund campaign grants, one-time Center grants, and capital and operating commitments.
Customer Quality Manager CoorsTek IncCustomer Quality ManagerOak Ridge, TNResponsible for managing and representing the Global Quality interface efforts for key Semiconductor customer accounts by assuring compliance to requirements and enhancing relationships through supporting continuous improvement initiatives. Serve as the single point of contact for key customers (Key Accounts) for; Setting Quality Goals & Objectives: Scorecard management from a corporate perspective.
NewPhlebotomy Tech, Laboratory, Blount, Full-Time, Days Prisma HealthPhlebotomy Tech, Laboratory, Blount, Full-Time, DaysMARYVILLE, TNIn lieu of the education and experience requirements noted above, previous phlebotomy experience or training in formal programs which include phlebotomy are qualified as candidates may be considered. Processes specimens for testing including identifying, sorting, aliquoting, centrifuging, and labeling specimens appropriately.
Senior Manager, Information Technology - Infrastructure Denso CorpSenior Manager, Information Technology - InfrastructureMaryville, TN$141,400–$176,800 / yearManages the planning, design, development and implementation of information systems across multiple functions or areas; including the information technology infrastructure, the physical network (WAN/LAN, servers, terminals) and applications/software as needed. Strong written and verbal communication skills, along with skillful presentation skills, to persuade and influence internal and external customers in issues of considerable importance.
NewPhlebotomy Tech, Laboratory, Blount, Full-Time, Evenings Prisma HealthPhlebotomy Tech, Laboratory, Blount, Full-Time, EveningsMARYVILLE, TNIn lieu of the education and experience requirements noted above, previous phlebotomy experience or training in formal programs which include phlebotomy are qualified as candidates may be considered. Processes specimens for testing including identifying, sorting, aliquoting, centrifuging, and labeling specimens appropriately.
IT Manager EdfinancialIT ManagerKnoxville, TNCollaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements including regular and timely system patches, security patches and other application updates as necessary to all system infrastructure. Ensure daily system monitoring is maintained including verifying the integrity, performance, and availability of infrastructure systems including servers, reviews of device and application logs, and verifying completion of scheduled jobs.
Proposal Coordinator (Dept. of Energy Specific) - AI AhtnaProposal Coordinator (Dept. of Energy Specific) - AIOak Ridge, TennesseeThe successful candidate will have successful experience navigating GSA eBuy to pull solicitation documents and submit bids and quotes; share and review eBuy notifications with appropriate proposal staff; deconflict eBuy notifications; serve as authorized proxy to respond to MAS modifications. The Proposal Coordinator plays an integral role throughout the proposal lifecycle, from initial solicitation review through final delivery, ensuring accuracy, organization, and compliance with solicitation requirements, including DOE-specific formats, evaluation criteria, and submission instructions (e.g., RFPs, FOAs, and RFQs).
Sky Fly Ticket Seller - 150 - Sky Fly: Soar America (Pigeon Forge, TN) Focus Brands - Auntie Anne'sSky Fly Ticket Seller - 150 - Sky Fly: Soar America (Pigeon Forge, TN)Pigeon Forge, TNThe Ticket Seller is responsible for welcoming guests, providing information, completing ticket and retail sales accurately and efficiently, and providing access to the attraction at appropriate times. Maintains knowledge of height and weight restrictions for the attraction and advise guests who may not meet those requirements.
NewLeasing Manager Asset LivingLeasing ManagerKnoxville, TN$18–$25 / hourin all directions, lift and place objects up to 25 lbs, operate machinery or power tools, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, be exposed to hazardous chemicals. The employee is frequently required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move about to accomplish tasks or move from one worksite to another, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, traverse flat and non-flat terrain.
Health Unit Coordinator (HUC), Emergency Department, Part Time, Evenings East Tennessee Childrens HospitalHealth Unit Coordinator (HUC), Emergency Department, Part Time, EveningsKnoxville, TNEnsures the overall efficient functioning/flow of the clinical unit/specialty area utilizing both verbal and written communication skills; employing technical skills to manage patient related data/processes and performing general receptionist and clerical duties. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
GSLP Cashier Gatlinburg SkyParkGSLP CashierGatlinburg, TennesseeJob Summary: The Cashier at Smoky Mountain Smash in Gatlinburg Skypark will be responsible for providing exceptional customer service, handling transactions accurately, and ensuring a smooth flow of operations at the cash register. - Cleanliness and Maintenance: - Maintain a clean and organized work area, including the cash register, counter, and dining area.
LCMS Sales Specialist (Liquid Chromatography Mass Spectrometry) Shimadzu Scientific Instruments IncLCMS Sales Specialist (Liquid Chromatography Mass Spectrometry)Knoxville, TN$96,000–$98,000 / yearDemonstrated experience selling into pharmaceutical, biotech, academic, clinical research, or CRO environments, preferably within the Southeast U.S. Deep technical understanding of analytical LC-MS workflows and the ability to translate complex science into compelling customer value. You will work alongside a collaborative regional team that includes field application specialists, a regional technical support manager, and a regional manager who leads with science and customer success.
NewPayroll Systems Senior Program Manager Denso CorpPayroll Systems Senior Program ManagerMaryville, TN$141,000–$176,000 / yearEvaluate implementation readiness, identify and mitigate program risks, resolve complex issues, and provide direction to project teams to support timely and successful production deployments. Build and maintain collaborative partnerships with Payroll, Human Resources, Finance, Information Technology, Benefits, business leaders, and third-party vendors to support enterprise payroll initiatives and organizational objectives.
LabVIEW Systems Engineer BWX Technologies IncLabVIEW Systems EngineerOak Ridge, TN$86,450–$136,000 / yearBWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid ("Agreement"). The engineer leads development of high‑speed LabVIEW data acquisition and control systems, ensures synchronized communication, data integrity, and reliability across multi‑platform control architectures, and provides engineering support for a diverse range of test operations, from small benchtop setups to large‑scale industrial qualification stands.
Director, Enterprise Quality Management Systems Malibu Boats Inc.Director, Enterprise Quality Management SystemsLoudon, TNUnlike operational continuous improvement roles focused on process optimization and productivity gains, this position serves as the enterprise owner of the Quality Management System and is accountable for ensuring consistent quality practices, governance, compliance, and quality system effectiveness throughout the organization. The Director, Enterprise Quality Management Systems (QMS) is responsible for defining, establishing, governing, and executing the enterprise-wide quality strategy.
Systems Engineer 3 BWX Technologies IncSystems Engineer 3Oak Ridge, TN$86,000–$136,000 / yearA U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. This site accelerates next-generation technology from development to production readiness, supporting the national mission to restore a domestic uranium enrichment supply chain for US defense and naval nuclear propulsion.
Systems Engineer 3 BWXTSystems Engineer 3Oak Ridge, TN$86,000–$136,000 / yearA U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. This site accelerates next-generation technology from development to production readiness, supporting the national mission to restore a domestic uranium enrichment supply chain for US defense and naval nuclear propulsion.
LabVIEW Systems Engineer BWXTLabVIEW Systems EngineerOak Ridge, TN$86,450–$136,000 / yearBWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid (“Agreement”). The engineer leads development of high‑speed LabVIEW data acquisition and control systems, ensures synchronized communication, data integrity, and reliability across multi‑platform control architectures, and provides engineering support for a diverse range of test operations, from small benchtop setups to large‑scale industrial qualification stands.
Non-IT Project Manager BC ForwardNon-IT Project ManagerKnoxville, TNContractorThe ideal candidate will have strong experience in leading cross-functional strategic initiatives across operations, financial management of programs, and executive stakeholder engagement and a proven ability to deliver measurable improvements in efficiency, risk reduction, customer and employee experience, and operational metrics . With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
HPC Linux Systems Engineer Oak Ridge National LaboratoryHPC Linux Systems EngineerOak Ridge, TNOverview: The National Center for Computational Sciences (NCCS) at Oak Ridge National Lab (ORNL), which hosts several of the world's most powerful computer systems, is seeking a highly qualified individual to play a key role in improving the security, performance, and reliability of the NCCS computing environments. The NCCS provides state-of-the-art computational and data science infrastructure, coupled with dedicated technical and scientific professionals, to accelerate scientific discovery and engineering advances across a broad range of disciplines.
IT Business Relationship Manager Brunswick CorpIT Business Relationship ManagerKnoxville, TN$86,500–$126,800 / yearA successful track record in deploying enterprise technical solutions, including documenting/designing business processes, performing business analysis and requirements definition, building solutions, and handling change management activities during implementation. Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including Bayliner, Boston Whaler, Crestliner, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, Rayglass, Sea Ray, Spartan, Thunder Jet, and Uttern.
Senior HPC Linux Systems Engineer Oak Ridge National LaboratorySenior HPC Linux Systems EngineerOak Ridge, TNOverview: The National Center for Computational Sciences (NCCS) at Oak Ridge National Lab (ORNL), which hosts several of the world's most powerful computer systems, is seeking a highly qualified individual to play a key role in improving the security, performance, and reliability of the NCCS computing environments. The NCCS provides state-of-the-art computational and data science infrastructure, coupled with dedicated technical and scientific professionals, to accelerate scientific discovery and engineering advances across a broad range of disciplines.
Process Systems Engineer Oak Ridge National LaboratoryProcess Systems EngineerOak Ridge, TNOur group is responsible for activities supporting both new designs (e.g, Proton Power Upgrade Project, Heavy Water Recombination) and modifications to existing technical component utility systems which support neutron production and neutron beam instrument systems. Overview: We are seeking a Process Systems Engineer to provide process design and system engineering support to develop, design, implement and provide operations support for a variety of process systems supported by the Target Development Engineering and Operations Section.
Dispatch Manager | Waste & Recycling GpacDispatch Manager | Waste & RecyclingKnoxville, TN72000–92000The company is dedicated to providing efficient and reliable waste collection services, and the Dispatch Manager will play a pivotal role in ensuring that these services are delivered with precision and professionalism. The Dispatch Manager is responsible for overseeing the daily dispatching operations, managing a team of dispatchers, and ensuring that all routes and services are executed efficiently.
Security Architect / Engineering Manager CGI IncSecurity Architect / Engineering ManagerKnoxville, TNHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Group Leader, Multimodal Sensor Analytics Oak Ridge National LaboratoryGroup Leader, Multimodal Sensor AnalyticsKnoxville, TNThis position resides in the Multimodal Sensor Analytics (MSA) group in the Energy Sensing Analytics and Communications (ESAC) section, Electrical and Energy Infrastructures Division (EEID), Energy Science and Technology Directorate (ESTD), at Oak Ridge National Laboratory (ORNL). The MSA Group Leader will be responsible for leading research in AI/ML for sensor analytics systems, work with the section head to develop strategies for maintaining and growing technical application spaces and leading a group of 8-12 researchers within MSA.
Operations Manager GpacOperations ManagerKnoxville, TN80000–130000The Operations Manager is responsible for overseeing daily manufacturing operations to ensure safe, efficient, and cost-effective production of industrial machinery and related components. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.
Proposal and Estimating Engineer E Tech GroupProposal and Estimating EngineerKnoxville, TNWe'reone of the largest engineering and system integration firms in the United States providing value for our clientsthrough IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals& Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. We are seeking an Proposal and Estimating Engineer to be responsible for proposal and estimate development for industrial automation solutions in the Consumer Products, Food and Beverage, Life Sciences, and Material Handling industries.
Maintenance and Reliability Manager GpacMaintenance and Reliability ManagerKnoxville, TN105000–115000The ideal candidate will have experience leading maintenance teams in a manufacturing environment and will be responsible for driving preventive maintenance programs, improving equipment reliability, and partnering with operations to maximize uptime and productivity. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.
Account Manager - Fort Sanders Regional Medical Towne Park LtdAccount Manager - Fort Sanders Regional MedicalKnoxville, TN$54,700–$82,100 / yearThe associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact.
Category Manager - Manufacturing Procurement Arconic CorpCategory Manager - Manufacturing ProcurementAlcoa, TNExcellent communication and partnership skills are essential as the role interfaces with a broad stakeholder base including operational teams, supply chain leaders, global process owners, Quality, customers, suppliers, etc. Bachelor's degree in Business, Management, Supply Chain, Logistics, Information Technology, Politics/Political Science, Policy, Finance, Accounting, Data Science/Analytics, Marketing/Communications, Economics, Mathematics, or Engineering from an accredited Institution.
Manufacturing Manager GpacManufacturing ManagerKnoxville, TN125000–150000This role oversees production teams, drives continuous improvement initiatives, and ensures operational goals related to safety, quality, delivery, and cost are consistently met. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.
HVAC Service/Sales Manager GpacHVAC Service/Sales ManagerKnoxville, TN120000–150000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Care Clinic Manager YOUNG-WILLIAMS ANIMAL CENTER OF EAST TENNESSEECare Clinic ManagerKNOXVILLE, TNYoung-Williams Animal Center is the largest animal welfare organization in the state of Tennessee and is looking for a Care Clinic Manager who is a proven, positive leader capable of guiding and inspiring team members and excited to be a part of a growing and progressive operation. In partnership with the Director of Medical Operations, the Care Clinic Manager plays a vital role in managing day-to-day operations so the medical team can devote their time delivering the highest quality of veterinary care in a low-cost veterinary clinic.
Supervisor, Health Information Management Covenant HealthSupervisor, Health Information ManagementKnoxville, TNMinimum Education: RHIT preferred; will accept any combination of formal education and/or possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED with appropriate, relevant work experience. Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division.
NewFacilities Manager Type One Energy GroupFacilities ManagerKnoxville, TennesseeOversee the day-to-day operation and maintenance of the company's real estate portfolio, currently comprised of five (5) corporate office locations and one (1) industrial warehouse facility, with responsibility for portfolio growth as the company scales. You will also manage facility-related budgets and supporting business operations across a growing multi-site portfolio of five corporate office locations and one industrial warehouse facility spanning three countries.
CASE MGR - PSYCH SVCS Covenant HealthCASE MGR - PSYCH SVCSLouisville, TennesseeFull timeWithout this necessary step, treating the patient would be limited to only what information can be obtained or determined from the patient who may lead to false impressions or misleading information related to legal issues, child custody issues and marital conflicts, etc. With decades of experience, Peninsula offers compassionate, evidence-based care for children, adolescents, and adults through inpatient and outpatient programs across multiple counties.
Case Manager, Psych Services, Unit C IDD Covenant HealthCase Manager, Psych Services, Unit C IDDLouisville, TNWithout this necessary step, treating the patient would be limited to only what information can be obtained or determined from the patient who may lead to false impressions or misleading information related to legal issues, child custody issues and marital conflicts, etc. Position Summary: The Inpatient Case Manager communicates and acts as liaison with courts, referral sources, and other individuals and agencies as necessary during patient's hospitalization and post discharge.
Case Manager, Psychiatric Services, Senior Behavioral Health Covenant HealthCase Manager, Psychiatric Services, Senior Behavioral HealthKnoxville, TNParkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Without this necessary step, treating the patient would be limited to only what information can be obtained or determined from the patient who may lead to false impressions or misleading information related to legal issues, child custody issues and marital conflicts, etc.
NewSupply Chain Program Manager Type One Energy GroupSupply Chain Program ManagerKnoxville, TennesseeType One Energy is seeking a highly motivated Supply Chain Program Manager to lead the strategic planning, execution, and risk management of the end-to-end supply chain supporting our HTS magnet and fusion technology programs. This role will be responsible for developing supplier strategies, managing critical manufacturing partners, coordinating cross-functional execution, and ensuring the timely availability of materials and components required for magnet design, fabrication, and testing.
IT Network Manager ORNL Federal Credit UnionIT Network ManagerOak Ridge, TennesseeAdvanced knowledge of LAN/WAN environments, routing, switching, firewalls, VPNs, wireless technologies, IDS/IPS systems, and related network tools, emerging networking technologies (SD-WAN, SASE) is required. Essential Functions & Responsibilities : Provides overall leadership and management of the network department, including planning, organizing, prioritizing, directing, and evaluating departmental activities in alignment with organizational goals, IT strategy, and business needs.
Electrical Engineering Manager, Power & Electronics GEM TechnologiesElectrical Engineering Manager, Power & ElectronicsOak Ridge, TennesseeThe ideal candidate is a highly-skilled and experienced manager that can effectively lead a multidisciplinary team responsible for facility electrical power systems, machine power distribution, machine control electronics, and electrical hardware design. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors.
NewGlobal Software Engineering Manager AMETEK IncGlobal Software Engineering ManagerOak Ridge, TNORTEC's product portfolio includes high purity germanium (HPGe) radiation detectors, scintillation detectors, digital spectrometers, analysis software, and turnkey spectroscopy systems used across homeland security, nuclear safeguards, health physics, waste assay, radiopharmaceuticals, and scientific research applications. Experience delivering software for complex instrumentation, embedded systems, hardware-integrated products, scientific instruments, industrial systems, medical devices, aerospace/defense applications, or other high-reliability products.
Learning, Development and Inclusion Manager Type One Energy GroupLearning, Development and Inclusion ManagerKnoxville, TennesseeOur FusionDirect development program pursues the lowest-risk, shortest-schedule path to a fusion power plant over the coming decade, using a partner-intensive and capital-efficient strategy. The Learning, Development and Inclusion Manager is responsible for developing and executing the organization's learning and development programs while leading initiatives that foster a culture of belonging, inclusion, equity, and respect.
Application Analyst, IT Care Manager Support Covenant HealthApplication Analyst, IT Care Manager SupportKnoxville, TNCovenant Health Overview: Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Position Summary: Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.