Serves as network administrator for the Local Area Computer Network (LAN); Assures that the network and its applications are available to users; Resolves user problems as required; Responds to a variety of inquiries related to LAN operation; Takes corrective action as necessary to include analyzing problems; Coordinates repairs with local data processing department or State Department of Social Services as required; Troubleshoots when users encounter problems with State applications; Serves as trainer for local and State information systems; Administers the automated systems security procedures and provides support to users when needed to resolve systems access problems; Serves agency as the Security Officer for all security issues related to County and/or State applications; Employs problems solving techniques to resolve user problems related to system accesses, logon, passwords and user or device authorizations; Maintains logs or other mechanisms to track and manage requests from end users for systems security; Uses problem solving techniques to resolve problems which might involve any combination of operator error, or software anomaly; Determines personal computer and/or mainframe hardware problems by determining the cause and corrects; Logs problems and recommends equipment repair or replacement as required; Ensures that problem is corrected with minimal downtime for the user; Conducts structured telephone interviews to rule out various problem sources (for example software, hardware, modems, operator error, bad records) and guides the user through various tests, if appropriate, such as checking connections and modem boxes, powering up and down and running programs; Prepares detailed statistical reports, records, and documents for input into the State computer system; and. Preferred Qualifications: Demonstrated experience in successful support administration for the wide variety of systems, applications, tools, hardware, and peripherals utilized by VDSS LSO"s and OCDSS staff, including but not limited to: Adobe applications, BitLocker, Bitwarden, Cisco AnyConnect, Virtru Encryption, COMPASS, COVLC, CyberArk, DMIS, EBT, ECC, eScribers, Global Protect and other VPN applications, InOutBoard, internet browsers including Chrome, Edge, Mozilla Firefox and Safari, LASER, LDAP, ThousandEyes, MicroSoft Windows, Microsoft BitLocker, Microsoft 365, Microsoft Desktop Applications including Teams, Outlook, Word, OneDrive, OneNote, and Excel, MicroSoft CoPilot, Okta MFA, Peer Place, Perceptive, PLSG portal, RSA soft tokens, Rushmore, Safe Measures, SAMS, SAVE, SharePoint, Smartsheet, SPIDeR, SVES, Thomas Brothers, VaCMS, VaMMIS, Virtru and other encryption applications, VITA Service Now, VITA Software Center, desktop phones, laptops, iPhones, iPads, various networking components, various laser and ink jet printers, Brother, Fujitsu, and Xerox scanners, postage meters, fax machines, and document shredders.