Royal Oak, MI30+ days ago
Your workstream will have responsibility for a specific area of the implementation such as: • Business analysis, including: • Requirements gathering and documentation of user stories; • Taking the lead in interactions with our customers and software engineering teams to identify gaps and ensure new features satisfy customer requirements • Leading of process mapping workshops and process documentation, including operational processes with significant accounting, reporting and integration impacts; • Advising on process optimization • Guiding our customers with our expertise to support them in configuring Alfa Systems to satisfy their requirements and business processes • Application support, including: • Leading an Alfa team responsible for defect investigation and triage, collaborating closely with our software engineering teams to ensure issues are resolved efficiently; • Overseeing QA and review of issues; • Understanding customer impacts and providing workarounds pending issue resolution • Advising the customer on test strategy, ensuring test coverage and requirements traceability • Data conversion, including: • Leading data mapping workshops • Overseeing transform and load development; • Overseeing data reconciliation • Planning and overseeing execution of the data conversion during the go-live event and prior dress rehearsals • Cutover planning and execution, including: • Supporting the customer to ensure a smooth transition to live operation, including creation of detailed cutover and rollback plans • Leading a team providing initial intensive post go-live support, and ensuring a smooth handover to the central Alfa Support team once the customer is stable • Training, including development of materials and delivery. You will work closely with your corresponding lead on the client side, the rest of the Alfa implementation team, and Alfa software engineering teams, to ensure the success of both your specific stream and the overall program: • Responsible for planning to workstream timelines and estimating resourcing levels needed to ensure your stream's scope is delivered within required timescales; • Awareness of dependencies between your workstream and the broader program plan • Proactively identify risks & issues that might impact workstream or program delivery timelines; create and action mitigation plans for risks & issues impacting your workstream, escalating where appropriate • Become an expert in Alfa Systems and the industries we support, sharing this knowledge with the broader company by delivering training; contributing to updates to our delivery methodology based on your experience; and assisting the sales team with requests from prospects and other activities.