UNKNOWN

FEED

Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions.

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research.

Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach.

Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.

Kaiser Permanente

Epic Systems Analyst III

Appcast Exclusive 1

Drives strategic data-informed decisions by consulting with clients and leadership to identify and clarify key business needs across functional areas, business and/or clinical lines; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing complex analysis plans; evaluating the impact of business decisions on clients, customers, and/or members; partnering with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables. Designs, implements, and automates business and reporting solutions by partnering with stakeholders to advise in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; designing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.

Sr Data Reporting Analyst (NICE CXone)

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

HOUR

StratAcuity Staffing Partners Inc

Help Desk Analyst

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel. maintaining a high level of professionalism and service quality in all interactions.

Roses

sourcestack_via_bold

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Please review the following job description: The Senior Analyst provides escalated support in the form of additional troubleshooting for the more complex issues/problems encountered by end-users escalated via the OSS Phone Analysts.

YEAR

Truist Financial Corporation

Help Desk Senior Analyst

ea_via_bold

FULL_TIME

Variety Wholesalers Inc

HELP DESK ANALYST

Truist Financial Corp

This role serves as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Information Protection findings - including Ghost Drive access cleanups, sensitive data exposure (e.g., passwords in plain text), and remediation of files across OneDrive, network drives, and Microsoft-supported product links. The role bridges technical data protection efforts with business users, ensuring remediation actions are understood, executed, and tracked efficiently, in close collaboration with Cybersecurity, IT support, and business stakeholders.

For over two decades, Sharp Decisions has provided superior, award-winning service in strategic business and technology consulting services to government agencies at all levels, as well as domestic and global corporations. With subject matter expertise in Investment Banking, Finance, Healthcare, Media &#38; Telecommunications, and Manufacturing, Sharp Decisions is well equipped to serve your needs.

Established in 1990 with headquarters in New York City, and locations in Princeton, Charlotte, Los Angeles, Phoenix, Europe and Canada, Sharp Decisions has been the technology backbone for a client portfolio that includes an array of well-known companies. As a Certified Woman-Owned Business Enterprise and approved vendor, Sharp Decisions offers a powerful, cost-effective advantage. We actively partner with other MBEs to add value and meet diversity program requirements.

Sharp Decisions is also committed to hiring and training post-9/11, tech-savvy U.S. armed forces veterans through our V.E.T.S.â„¢ (Vocation, Education and Training for Service members) Program, but we cannot do it alone. Companies like EmblemHealth, Freddie Mac and Experian have stepped up to bring aboard our highly qualified and skilled veterans. We need more companies like them to take a stand and bring our veterans aboard. Our clients have told us that our veterans are more effective than their college hires because two weeks on the job for them equates to 2-3 years of experience! Learn more at www.sharpdecisions.com/vetsprogram.

Sharp Decisions, Inc

Help Desk / User Outreach Analyst (1236)

Mfinite Consulting is building a pool of help desk and desktop support professionals for contract assignments with North Carolina state and public-sector agencies in the Raleigh area. Answer phone, email and ticket requests from state employees and resolve hardware, software, account and network issues.

Mfinite Consulting LLC

Help Desk / Desktop Support Analyst – Contract

Manatal

Mfinite Consulting

Help Desk / Desktop Support Analyst – Contract (Raleigh, NC)

A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support 

K2 Staffing

IT Help Desk Support - Level II

For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making. The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, how‐to support, escalations, IT service management and customer service.

Arhaus Inc

Service Desk Analyst

Arhaus

This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. To be successful in role, you must be articulate, understand how to adjust your interaction style to a wide range of personalities, and always maintain an upbeat and positive demeanor.

CREO

Service Desk Analyst, Level 1

partner JazzHR

Education : * High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels.

HCTec

Service Desk Analyst II

About the Role: In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback.

defi SOLUTIONS

Client Support Desk Analyst

Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness-combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. In this role supporting our EMEA and East Coast sales teams, you will be responsible for providing top-notch support and guidance to our Account Executives and Customer Account Managers in all aspects of deal structuring, pricing, quote structure creation, negotiation, and contract review.

Sumo Logic, Inc.

Deal Desk Analyst

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security. HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Service Desk Analyst I

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Overview: DecisionPoint seeks a Help Desk Support Service Specialist - Intermediate to provide onsite customer support at SDDC installation, brigade, battalion, or detachment-level locations under the GITSS program.

DecisionPoint | Cortek

Help Desk Support Service Specialist - Intermediate

[AW]-iCims

The Help Desk Support role triages customer issues, supports data-services and platform-use requests, maintains customer support records, tracks recurring pain points, and feeds operational insights into improvement backlogs. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

ICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. Come engage with us at icf.com.

Help Desk Analyst Jobs in North Carolina

Epic Systems Analyst III Kaiser Permanente

Sr Data Reporting Analyst (NICE CXone) Kaiser Permanente

Help Desk Analyst StratAcuity Staffing Partners Inc

Help Desk Analyst Roses

Help Desk Senior Analyst Truist Financial Corporation

HELP DESK ANALYST Variety Wholesalers Inc

Help Desk Senior Analyst Truist Financial Corp

Help Desk / User Outreach Analyst (1236) Sharp Decisions, Inc

Help Desk / Desktop Support Analyst – Contract Mfinite Consulting LLC

Help Desk / Desktop Support Analyst – Contract (Raleigh, NC) Mfinite Consulting

IT Help Desk Support - Level II K2 Staffing

Service Desk Analyst Arhaus Inc

Service Desk Analyst Arhaus

Service Desk Analyst, Level 1 CREO

Service Desk Analyst II HCTec

Client Support Desk Analyst defi SOLUTIONS

Deal Desk Analyst Sumo Logic, Inc.

Service Desk Analyst I HCTec

Help Desk Support Service Specialist - Intermediate DecisionPoint | Cortek

Help Desk Support ICF International, Inc

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