Be the person state employees call when technology gets in the way — and build public-sector IT experience on your resume.
Mfinite Consulting is building a pool of help desk and desktop support professionals for contract assignments with North Carolina state and public-sector agencies in the Raleigh area. Assignments typically run 6–12 months; agencies set the schedule (onsite or hybrid).
Pay & Schedule
- $26 – $32 per hour, based on experience and skill level
- Full-time, about 40 hours per week, business hours
- Contract assignment; W-2 hourly employee of Mfinite Consulting LLC
- Direct deposit
Benefits for Full-Time Employees
- Medical insurance with a choice of PPO plans
- Dental and vision coverage
- Basic life insurance
- 401(k) retirement plan
- Optional savings and early pay access
What You'll Do
- Answer phone, email and ticket requests from state employees and resolve hardware, software, account and network issues
- Log, prioritize and update tickets in ServiceNow or a similar ITSM tool
- Reset passwords and manage user accounts (Active Directory, Microsoft 365, NCID or similar)
- Image, deploy and set up laptops, desktops, printers, phones and peripherals
- Provide hands-on and remote support; escalate complex issues to the right team
- Write clear notes and simple how-to guides for common fixes
What You Need
- 1+ year of help desk, service desk or desktop support experience (more for senior assignments)
- Working knowledge of Windows 10/11, Microsoft 365, Active Directory and remote support tools
- Experience with a ticketing system (ServiceNow, Remedy, Jira Service Management or similar)
- Clear, patient communication with non-technical users
- Eligible to work in the U.S. without sponsorship; able to pass a background check
- Able to report onsite in the Raleigh area as the assignment requires
Great Fit If You Have
- CompTIA A+, Network+ or Security+; HDI or ITIL Foundation
- Prior state or local government IT support experience
- Military or veteran background — we welcome veterans and military spouses
About Mfinite Consulting
Mfinite Consulting LLC is a veteran- and woman-owned company headquartered in Columbia, MD, with a team in Raleigh, NC. We place dependable, fully screened professionals with public-sector clients. Positive Outcomes. Proven Results.
Mfinite Consulting LLC is an Equal Opportunity Employer. Questions? Email careers@mfiniteconsult.com.