Senior Deal Desk Analyst SamsaraSenior Deal Desk AnalystSan Francisco, CARemoteAs a Deal Desk Analyst, youll be at the center of that effort — acting as a trusted commercial advisor to get deals across the line while working with Sales, Sales Ops, Customer Success, Product, Legal, and Finance to define deal success and build strategies that work for the customer, Samsara, and our partners. • Leverage AI tools — including Glean, Claude, and other approved platforms — to accelerate deal analysis, summarize documentation, and surface relevant precedents; identify opportunities to automate repetitive workflows and implement solutions that measurably improve deal velocity.
NewTechnical Business Systems Analyst JobotTechnical Business Systems AnalystPasadena, CA$110,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role works closely with operations, engineering, and end users to gather requirements, improve workflows, support software rollouts, and ensure successful implementation of business systems.
IT Support Analyst DCS CorporationIT Support AnalystRidgecrest, CA$70,310–$81,300 / yearPerform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned. IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.
EPIC Credentialed Trainer/ EPIC Analyst Balin TechnolgiesEPIC Credentialed Trainer/ EPIC AnalystSF, CA$50–$60 / hourContractorStaff members will help to produce meetings and end-user support content; interface directly with analyst and application manager teams; they will directly interface with Superusers and frontline staff- fielding training requests, workflow challenges, and appropriately triage requests across HIT. Member will collaborate with internal health clinical ops members and internal HIT colleagues to plan, develop and facilitate learning opportunities, triage requests to appropriate teams and serve as an interface between end-users and the broader HIT teams.
NewClinical Informaticist JobotClinical InformaticistLos Angeles, CA$100,000–$117,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Troubleshoot problems and errors produced by applications and end-users, working closely with end-users and vendors to effectively correct the problems.
Remote Help Desk Analyst Qureos IncRemote Help Desk AnalystLos Angeles, CaliforniaRemoteAs a Help Desk Analyst at Fuentes Corp, you will serve as a key point of contact for employees by providing technical support, troubleshooting assistance, and guidance for hardware, software, and system-related issues. Fuentes Corp is a growing organization committed to delivering innovative solutions, operational excellence, and reliable services that support businesses, employees, and customers.
Help Desk Analyst Vallarta Supermarkets IncHelp Desk AnalystSanta Clarita, CA$24–$27 / hourFor purposes of this notice, "Personal Information" means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA/CPRA, including consumers, employees, and job applicants. We may collect your name, driver's license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process.
IT Help Desk Analyst Vallarta SupermarketsIT Help Desk AnalystSanta Clarita, California$24–$27About Vallarta Supermarkets: As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store.
Help Desk Analyst (Part-time) Ledgent TechnologyHelp Desk Analyst (Part-time)Los Angeles, California$25–$28This is an excellent opportunity for an experienced IT professional who enjoys being onsite, solving problems, and supporting end users directly. We need someone who can hit the ground running , roll up their sleeves, and provide immediate technical support in a fast-paced office environment.
Associate Help Desk Analyst, Title & Escrow Support Mother Lode Holding CompanyAssociate Help Desk Analyst, Title & Escrow SupportRoseville, CaliforniaFirst American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Experience working as a Title Assistant, Escrow Assistant, Title Officer, Escrow Officer, or in a similar title and escrow support role preferred.
NewHelp Desk Support Specialist Green Dot Public SchoolsHelp Desk Support SpecialistLos Angeles, CARemote$29.81–$37.86 / hourAn additional 15 days (minimum) of paid time off each year for our Winter and Spring breaks* (which include the Christmas and New Year's holidays), as well as an additional 10 annual paid holidays (MLK Day, President's Day, Farm Workers Day, Memorial Day, Juneteenth, July 4th, Labor Day and Veteran's Day, Thanksgiving Day and Day after Thanksgiving). The Help Desk Support Specialist's role is to provide a single point of contact for end users to receive support and maintenance within the organization's technology environment through NerdFone, Green Dot's IT, Information Systems (IS), and Data Science and Analytics (DSA) help desk.
IT Help Desk Support - Level II (MSP) K2 StaffingIT Help Desk Support - Level II (MSP)Santa Clara, CaliforniaA successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Help Desk Support Technician, Tier II (Hybrid - Scotts Valley, CA) BCS365Help Desk Support Technician, Tier II (Hybrid - Scotts Valley, CA)Scotts Valley, CA$29.18–$35.92 / hourDecision-Making and Self-Management Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components.
IT Help Desk - Junior System Administrator, Diamond Game Enterprises Diamond GameIT Help Desk - Junior System Administrator, Diamond Game EnterprisesLos Angeles, CAFull timeThe IT Help Desk / Junior Systems Administrator provides frontline technical support and assists with junior-level system administration and business analysis tasks for Diamond Game end users. Responsibilities include setting up, configuring, deploying, and supporting Windows-based laptops and desktop systems, as well as installing, configuring, and troubleshooting desktop applications, particularly the Microsoft Office suite.
Help Desk Technician I Willdan Group IncHelp Desk Technician ISan Francisco, CAThe Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives.
TIER I HELP DESK Client/Server Software Solutions IncTIER I HELP DESKOceanside, CATier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request, and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Service Desk Analyst 26-00091 Alura Workforce SolutionsService Desk Analyst 26-00091Long Beach, CAThe analyst supports a wide range of technologies including devices, software, network connectivity, and telecommunications systems, while ensuring accurate documentation, effective communication, and timely resolution in alignment with Service Level Agreements (SLAs). DESCRIPTION The Service Desk Analyst provides first-tier technical support to end-users across the enterprise, serving as the primary point of contact for IT-related issues.
Senior Service Desk Analyst - Staff Mandatory Qualifications (SMQs) Sikich LLPSenior Service Desk Analyst - Staff Mandatory Qualifications (SMQs)Sacramento, CASikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.
Service Desk Analyst (Remote) Qureos IncService Desk Analyst (Remote)SacramentoRemote$40–$45 / hourEmployees are expected to maintain a reliable high-speed internet connection when working remotely and have a dedicated workspace suitable for handling confidential information. Support Microsoft Windows, Microsoft 365 applications, Active Directory, Microsoft Entra ID, Microsoft Exchange, VPN services, and other enterprise applications.
IT Service Desk Analyst UCSF Medical CenterIT Service Desk AnalystSan Francisco, CAThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. We provide technical, application, and business support to our customers spanning across UCSF Medical Center, UCSF Benioff Children's Hospital, Benioff Children's Hospital of Oakland, UCSF Campus/School of Medicine, and Zuckerberg SF General Hospital.
Clinical Service Desk IT Analyst, Graveyard Shift UCSF Medical CenterClinical Service Desk IT Analyst, Graveyard ShiftSan Francisco, CAThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. We provide technical, application, and business support to our customers spanning across UCSF Medical Center, UCSF Benioff Children's Hospital, Benioff Children's Hospital of Oakland, UCSF Campus/School of Medicine, and Zuckerberg SF General Hospital.
NewDeal Desk Analyst 3 Varite, IncDeal Desk Analyst 3San Jose, CA$38–$42.95 / hourWith 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services. Duties: The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize **'s revenue, and increase the effectiveness and productivity of the Frame.io
Service Desk Analyst I SAN Manuel Band Of Mission IndiansService Desk Analyst IHighland, CAVisual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.
IT Service Desk Analyst Realtyome CorporationIT Service Desk AnalystSan Diego, CaliforniaThis role is responsible for resolving hardware, software, mobile device, and access related issues, managing endpoint devices, supporting Microsoft 365 services, and maintaining accurate documentation within ServiceNow and Confluence. An annual pay rate and total compensation package is generally determined by the candidate's experience, knowledge, education, skills, performance, and abilities, as well as internal equity, company performance, and alignment with market data.
Service Desk Systems Analyst Concept PlusService Desk Systems AnalystSan Diego, CaliforniaMust be able to meet requirements for DOD 8140 IAT 1 Certification (CompTIA A+, CompTIA Network +, CCNA Security, SSCP, or CND) within 6 months of hire. Install, configure, and deploy computers, peripherals, and related hardware (PCs, Macs, printers, drives, cards, peripherals).
NewService Desk Analyst III ImiaService Desk Analyst IIISan Diego, CaliforniaThe Service Desk Analyst III is expected to work with a high degree of independence, support assigned Coast coverage and cross-coverage needs, mentor Level I and Level II analysts, identify recurring issues, contribute to knowledge management, and help improve service desk processes while delivering responsive, professional, and customer-focused support. This position serves as a senior escalation resource within the service desk function, supporting desktops, laptops, mobile devices, printers, Microsoft 365 GCCH services, line-of-business applications, user accounts, endpoint tools, and related technology.
Senior Deal Desk Analyst ProofpointSenior Deal Desk AnalystSunnyvale, CA$98,900–$155,430 / yearThis team partners closely with Sales, Finance, Revenue, Legal, Sales Operations, Order Management, Channel, Product Management, and other cross-functional teams to support accurate, compliant, and profitable deal structures across Proofpoint’s sales organization. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
Deal Desk Analyst Intapp IncDeal Desk AnalystCAYou bring analytical rigor to complex, customized deals without losing sight of the bigger picture: closing business and building trust with the teams who depend on you. This role is the operational engine behind our global sales process - a trusted partner who gets quality deals through the approval pipeline efficiently and accurately.
IT Service Desk Analyst Realty Income CorpIT Service Desk AnalystSan Diego, CA$27.65–$34.19 / hourThis role is responsible for resolving hardware, software, mobile device, and access related issues, managing endpoint devices, supporting Microsoft 365 services, and maintaining accurate documentation within ServiceNow and Confluence. An annual pay rate and total compensation package is generally determined by the candidate's experience, knowledge, education, skills, performance, and abilities, as well as internal equity, company performance, and alignment with market data.
NewService Desk Analyst Retail - Remote Harbor Freight Tools USA IncService Desk Analyst Retail - RemoteCalabasas, CARemote$20.91–$31.30 / hourAnswer incoming calls, email, voicemail, and document, troubleshoot and resolve or escalate incident tickets from end users and retail stores to resolve hardware, and application/software issues within the POS system (Epicor), desktops, servers, printers, and other mission-critical systems. IT Retail Service Desk Analyst provides guidance, assistance, coordination, and follows up on questions, incidents or problems of systems applications, hardware, and software installed or maintained in our environment.
Desk Analyst, High Yield Municipal Bond Trading Stifel Financial CorpDesk Analyst, High Yield Municipal Bond TradingLos Angeles, CAThe High Yield desk trades securities in the low investment grade and non-rated categories across many sectors, including real estate development, charter schools, utilities, P3, project finance, corporate tax-exempts and distressed situations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.
Senior Deal Desk Analyst (Bay Area, Mountain or Central Time Zone) EveSenior Deal Desk Analyst (Bay Area, Mountain or Central Time Zone)San MateoPartnering closely with Sales, Customer Success, Finance, Legal, and RevOps, this role helps drive operational excellence through sound deal guidance, process optimization, and data-driven decision-making. As we continue to scale our products, customer base, and go-to-market organization, the Deal Desk Analyst plays a critical role in ensuring commercial transactions are executed efficiently, accurately, and in alignment with company policies.
Senior Commercial Finance Analyst, Deal Desk The Trade Desk IncSenior Commercial Finance Analyst, Deal DeskLos Angeles, CA$85,300–$156,400 / yearWhat we do: The Trade Desk's Global Commercial Finance team, part of the Finance organization, plays a critical role in supporting our sales teams by reviewing and advising on deal structures and pricing to ensure alignment with internal policies and strategic goals. The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices.
Senior Deal Desk Analyst Samsara Inc.Senior Deal Desk AnalystSan Francisco, CARemote$79,432.50–$133,500 / yearAs a Deal Desk Analyst, you''ll be at the center of that effort - acting as a trusted commercial advisor to get deals across the line while working with Sales, Sales Ops, Customer Success, Product, Legal, and Finance to define deal success and build strategies that work for the customer, Samsara, and our partners. Leverage AI tools - including Glean, Claude, and other approved platforms - to accelerate deal analysis, summarize documentation, and surface relevant precedents; identify opportunities to automate repetitive workflows and implement solutions that measurably improve deal velocity.
Senior Deal Desk Analyst DigitalOcean LLCSenior Deal Desk AnalystSan Francisco, CARemote$93,600–$117,000 / yearWhat You'll Be Doing: Build trusted cross-functional relationships with Sales, Revenue Operations, Legal and Revenue Accounting and Strategic Finance; proactively identify opportunities for process improvements. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
Deal Desk Analyst Software Guidance & AssistanceDeal Desk AnalystSan Jose, CA$45–$50.41 / hourResponsibilities: The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize revenue, and increase the effectiveness and productivity of the North America Digital Marketing Sales force. Manage the day to day deal approval process, meet with sales teams, communicate via documented business case with cross-functional stakeholders to articulate deal value in a consistent manner.
Desk Analyst, High Yield Municipal Bond Trading StifelDesk Analyst, High Yield Municipal Bond TradingLos Angeles, CaliforniaFull timeThe High Yield desk trades securities in the low investment grade and non-rated categories across many sectors, including real estate development, charter schools, utilities, P3, project finance, corporate tax-exempts and distressed situations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.
Service Desk Analyst Saicon Consultants IncService Desk AnalystRedwood City, CAUnder direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
Help Desk Support (DAI, Financial )– SECRET Clearance – San Diego BizFirstHelp Desk Support (DAI, Financial )– SECRET Clearance – San DiegoSan Diego, CaliforniaThe ideal candidate will have a minimum of three (3) years of experience in direct support of DAI financial and accounting operations, with a strong preference for experience in DAI modules such as Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash. Strong knowledge and experience with Oracle Federal Financial or DAI modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash.
Oracle Help Desk Support General – SECRET Clearance – San Diego - Onsite BizFirstOracle Help Desk Support General – SECRET Clearance – San Diego - OnsiteSan Diego, CaliforniaMinimum of three (3) years of Department of Defense (DoD) experience within the past ten (10) years supporting and managing large, complex program management for DoD customers utilizing Oracle Federal Financials; or Defense Enterprise Accounting and Management System (DEAMS); or Financial Accounting and Management Information System (FAMIS); or Military Sealift Command Financial Management System (MSC FMS); or Transportation Financial Management System (TFMS); or Global Combat Support System-Marine Corps (GCSS-Marine Corps). The role involves managing access requirements and maintenance for Oracle Federal Financials, providing support and troubleshooting across a variety of modules including Oracle Time and Labor (OTL), Procure to Pay, Budget to Report, Cost Accounting, OBIEE, User Management (UMX), and Order to Cash.
IT Help Desk - Support Specialist Athens Disposal Co IncIT Help Desk - Support SpecialistCA$22–$30 / hourInstall, terminate, test, and troubleshoot low-voltage network cabling (Cat5e/Cat6), including environments that may require climbing ladders or accessing elevated or tight spaces. This role provides hands-on support for hardware, software, network infrastructure, and field installations.
Deal Desk Analyst SGA Inc.Deal Desk AnalystSan Jose, CAResponsibilities: The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize revenue, and increase the effectiveness and productivity of the North America Digital Marketing Sales force. Manage the day to day deal approval process, meet with sales teams, communicate via documented business case with cross-functional stakeholders to articulate deal value in a consistent manner.
Deal Desk Analyst Five9 IncDeal Desk AnalystCARemote$52,200–$137,700 / yearAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Help Desk Support - Tier I / II Crestwood Behavioral HealthHelp Desk Support - Tier I / IIStockton, CA$25–$28 / hourFor more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Final salary offered to the candidate selected for the position will be based on factors including but not limited to candidate's skills, experience, licensure, and program acuity.
Accounting Service Desk Specialist (Legal Billing Specialist / Accounting Support Analyst)-Remote Naviga Recruiting & Executive SearchAccounting Service Desk Specialist (Legal Billing Specialist / Accounting Support Analyst)-RemoteSan Francisco, CARemoteNaviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges.
Help Desk Support Representative TravisMathewHelp Desk Support RepresentativeHuntington Beach, CaliforniaInspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. The Help Desk Support Representative is responsible for providing efficient, timely, and high-quality Level I and II technical support to end-users of TravisMathew information systems.
IT Help Desk Support - Level 2 (MSP) K2 StaffingIT Help Desk Support - Level 2 (MSP)San Jose, CaliforniaDuties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Help Desk Support Technician Town School for BoysHelp Desk Support TechnicianSan Francisco, CA$32–$40 / hourAbout Town School : Town School for Boys is a K-8 all-boys independent school located in San Francisco with approximately 415 students, of whom 50% come from self-identified families of color, and a faculty: student ratio of 1:6. Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours of operation from 7:30-10:30 AM.
Help Desk Support - Level 1 (Carlsbad) 4026 Noesis Group Inc.Help Desk Support - Level 1 (Carlsbad) 4026Carlsbad, CAThe Helps Desk Support-L1 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties.
Help Desk Support Specialist IV (Contract) Ledgent TechnologyHelp Desk Support Specialist IV (Contract)Poway, California$36–$45 / hourComputer Troubleshooting End-User Training Help Desk / Desktop Support Issue Resolution Password Resets Software Troubleshooting Solution Delivery Technical Support Technical Troubleshooting User Administration Ticketing/Tracking General Office Software IT Help Desk Software. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.