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Support the primary care physician model and have an overall knowledge of clinical services and the ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance. In addition to clinical responsibilities, the Health Center Lead provides on-site guidance and operational oversight to ensure smooth daily workflows, as coached and directed by Operations Leadership.

QuadMed is looking for a Health Center Lead to join our team in North Carolina. Join our employer health center with a focus in primary care! Schedule: Full-time - This position will be onsite in Advance, NC GENERAL PURPOSE OF JOB The Health Center Lead is a hands-on, patient-facing role responsible for delivering high-quality direct patient care while supporting the efficient day-to-day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care. In addition to clinical responsibilities, the Health Center Lead provides on-site guidance and operational oversight to ensure smooth daily workflows, as coached and directed by Operations Leadership. This role serves as a key point of support for clinic operations, staff coordination, and issue resolution, helping maintain a well-functioning, patient-centered environment focused on prevention and wellness. KEY RESPONSIBILITIES + Assists with handling day-to-day operational issues including the handling of patient complaints. + Works with Operation Leadership to maintain and improve operations within the health center. + Assists with staff scheduling, helping to maintain timely updates to calendar and communicating staffing changes as needed. Requests backfill as needed for staff absences. + Ensure completion of E-logs, work queues, supply ordering + Follows and enforces clinical and organizational policies and procedures. + Maintains patient confidentiality and supports organizational HIPAA policies. + Educates and enforces all safety/OSHA policies and procedures. + Assists Operations Leadership with staff performance reviews by providing feedback. + Participates in and supports Operations Leadership with staff disciplinary actions as needed. + Participates in the training and skill development of all staff + Acts as an effective communicator and liaison on the day-to-day operations with both patients and leadership. + Ensures top notch customer service by working closely with staff to help them meet and exceed patient’s and client’s expectations. + Aids with and completes incident reports as needed. + Performs other duties as assigned. + Maintains EHR Super User status; provide Super User support to health center team and others as needed. + Monitors health center environment; works with Operations Leadership and other departments to quickly resolve day to day issues; escalates appropriately and presents solutions to Operations Leadership. JOB REQUIREMENTS Education: + High School diploma or equivalent. + Graduate from an accredited program for one of the following: + Registered Nurse (RN) Experience: + At least three (3) years of clinical experience required, and one (1) year of leadership experience preferred. This candidate must also possess the ability to perform basic clinical skills. + Familiarity with practice management software and electronic medical records strongly preferred. + Certificates, Licenses, Registrations: + Current CPR (BLS) certification or must be obtained within 60 days of hire + Active, unrestricted licensure or certification in the applicable specialty, as required by the role and state of practice (if applicable). Knowledge, Skills & Abilities: + Proficient in request and receipt systems to assist with the timely procurement of clinic supplies. + Excellent oral and written communication skills along with the ability to listen, understand and influence. Requires great attention to detail, proficient management and patient education skills, excellent problem-solving skills, and process management + Candidate must be self-motivated, and excellent listener, flexible and organized + Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion. + People leadership-build a strong sense of common purpose aligning with mission and vision, across all work groups. + Champion organizational innovation and improve innovation capabilities across the team. + Support the primary care physician model and have an overall knowledge of clinical services and the ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance. + Respond effectively and meet time deadlines and perform effectively and decisively under pressure. + Positive role model for clinic staff. + Communicate effectively with staff, patients, patient families or caretakers, physicians and others' ability to coordinate and maintain patient satisfaction. + Possesses strong computer skills including experience with MS Word, Excel and Power Point.

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