p>What you'll do: The Senior Director of Customer Experience and Operations is a senior leader responsible for building a high performing operations organization that delivers exceptional client experience, scalable process efficiency, and robust risk & compliance outcomes for HOA / Community Association / Realtor-Broker and other related client types in one of Western Alliance Banks' crown jewel line of business. You will set the strategy with the heads of Sales and Product, lead cross functional execution, and develop leaders who manage front line teams that support onboarding, relationship banking support, contact center, treasury & payments (ACH, wires, positive pay, lockbox), exception processing, and back office controls.