New York, New York30+ days ago
About the Role: The Workplace Experience Agent is an integral part of Latham’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements, while establishing and maintaining genuine connections with clients, creating customized and seamless experiences, greeting and escorting visitors, addressing client concerns, anticipating needs, and providing information about amenities and services. Responsibilities & Qualifications: Other key responsibilities include: Executing effective processes and strategies for managing client support within the office, collaborating with colleagues and departments to ensure seamless service delivery, fulfilling ServiceNow tickets, conducting quality assurance checks, and coordinating cross-departmental efforts.