p>In this role you will: ā¢ Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells ā¢ Respond to remote and on-site escalations, diagnose root causes, and restore systems to operational status ā¢ Support customer production environments and provide hands-on technical guidance to operators and technicians ā¢ Log all service activity, asset updates, and spare part needs in CMMS tools such as MaintainX ā¢ Coordinate scheduling and in-field support with customers, vendors, and internal teams ā¢ Monitor system performance remotely using Formic dashboards and monitoring tools ā¢ Document service work, root cause analysis, and follow-up actions with clarity and accuracy ā¢ Identify recurring failure patterns and escalate systemic issues for broader improvement ā¢ Build professional, trusted relationships with plant managers and site personnel ā¢ Represent Formic with professionalism, safety compliance, and a customer-first mindset ā¢ Participate in RCA sessions, site audits, and internal improvement initiatives ā¢ Continuously expand technical knowledge across robotics, controls, networking, and industrial systems.
Bonus points if you have:
ā¢ Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots ā¢ Familiarity with palletizing, case packing, pick-and-place, or conveyor systems ā¢ Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments ā¢ Prior customer-facing field experience ā¢ Spanish language proficiency.