The position directs and controls operational security, maintenance, custodial, ramp control, intra-terminal transportation, ground transportation, airport medical, general aviation, air cargo, airline, airport tenants, users and airport retail services functions; makes immediate, time sensitive decisions and take immediate action in highly critical operational, life and safety and customer service issues while effectively communicating with emergency response teams and upper management; time permitting, develops and executes complex operational plans with government agencies, tenant, users, contractors, media and emergency response units; initiates, investigates and recommends operational improvements related to operations, maintenance, customer service and labor relations. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, or in similar work in which by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential.