New Car Sales Manager Ourisman Honda of Tysons CornerNew Car Sales ManagerTysons, VAFull timeThis role is responsible for driving new car volume, supporting and developing the sales team, and ensuring a seamless, high-quality sales process in a fast-paced and professional dealership environment. Ourisman Automotive Group is seeking a results-driven New Car Sales Manager to lead and grow our new vehicle sales operation while delivering an exceptional customer experience.
Project Manager – Residential Exterior Remodeling - VA Presidential ExteriorsProject Manager – Residential Exterior Remodeling - VAFairfax, VA$45,000–$80,000 / yearAs a Project Manager, you'll be the bridge between customers, crews, and our production team — taking ownership of each project from start to finish and making sure every detail is handled with precision and care. Monitor project progress, resolve field issues quickly, and coordinate with production, sales, vendors, and installation teams to keep projects moving efficiently.
NewCost Account Manager Maania consultancy servicesCost Account ManagerAlexandria, VA$200,000–$325,000 / yearCandidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
NewTerritory Business Manager - Baltimore/Washington DC MannkindTerritory Business Manager - Baltimore/Washington DCWashington, DC$112,000–$168,000 / yearBasic Qualifications (required): Bachelor's Degree from an accredited college or university and 3 years of sales experience OR Associate's Degree and 6 years of sales experience OR High school diploma/GED and 8 years of sales experience. Develop strong working relationships with internal Product Marketing/Management team members to provide voice-of-customer and market observations to help optimize and develop successful long-term portfolio strategies.
Territory Manager - Washington, D.C./Maryland Downeast Cider HouseTerritory Manager - Washington, D.C./MarylandDCFull timeVariable compensation This role includes uncapped quarterly variable compensation with a 20% target and 40% stretch benchmark; actual earnings may exceed benchmarks based on performance. You build meaningful wholesaler and customer relationships, execute with consistency, and bring our cider portfolio to life through excellent in-market work.
Assistant Project Manager CoreTechsAssistant Project ManagerBethesda, MDRemote$65,000–$75,000 / yearOVERVIEW: The company's Security Solutions Group (SSG) is seeking an Assistant Project Manager to support aviation security and construction-based security systems integration projects. This role supports projects in regulated environments such as airports and other critical infrastructure facilities, assisting with planning, coordination, documentation, and on-site execution.
Facilities Maintenance Manager - St. Jane de Chantal Church & School - Bethesda Maryland St. Jane Frances de Chantal 0202Facilities Maintenance Manager - St. Jane de Chantal Church & School - Bethesda MarylandBethesda, MDPart timeSt. Jane de Chantal Church & School is seeking a full‑time Facilities Maintenance Manager to oversee building and grounds maintenance for our parish and school campus. The role includes daily operations, preventive maintenance, staff supervision, contractor coordination, and ensuring a safe, clean, and welcoming environment.
Change of Occupancy Maintenance Manager Hunt MH Shared Services LLCChange of Occupancy Maintenance ManagerWashington, DC$78,890–$98,440 / yearPart timeResponsibilities include: accurate input of data into the Company's system of record software, the planning and scheduling of both internal and contracted work and the seamless coordination with the property management team for the move out and move in of residents and the achievement of all financial and performance metrics. Understands and achieves performance and financial goals to include meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
Electrical Account Manager - Service Compu DynamicsElectrical Account Manager - ServiceChantilly, VA$90,000–$120,000 / yearWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit, including as a driver or passenger of an automobile; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs/ladders; talk or hear; move around at construction and other work sites; maneuver in small or tight places. The Service Account Manager uses technical expertise to accurately scope work, support field technicians, and build trusted relationships with clients while identifying opportunities for growth in the electrical, mechanical, HVAC, and data center industries.
Account Manager Compu DynamicsAccount ManagerChantilly, VA$75,000–$90,000 / yearWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit, including as a driver or passenger of an automobile; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs/ladders; talk or hear; move around at construction and other work sites; maneuver in small or tight places. The Account Manager's primary responsibility is coordinating non-specialized account management duties across assigned client accounts — triaging requests, routing work to the appropriate internal teams (e.g., electrical proposals, service scopes), and keeping every account moving.
NewProduct Manager 2027 Graduates Appian CorpProduct Manager 2027 GraduatesMcLean, VA$110,000–$113,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
NewProduct Manager Intern Appian CorpProduct Manager InternMcLean, VAGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Strategic Account Manager - Cybersecurity and Risk Consulting RSM US LLPStrategic Account Manager - Cybersecurity and Risk ConsultingDC$102,800–$176,000 / yearDrive year-over-year organic revenue growth within assigned accounts through renewals, upsells, and cross-sells of cyber and risk services, including cyber strategy and governance, technology risk, IT audit, regulatory compliance, privacy, data protection, third-party risk management, cloud security, incident readiness, and managed risk services. Collaborate with cyber strategists, risk advisors, IT audit professionals, compliance specialists, privacy practitioners, cloud security architects, incident response leaders, and managed services teams to design and scope integrated solutions addressing clients' highest-priority cyber and enterprise risk challenges.
Distribution Account Manager Appian CorpDistribution Account ManagerMcLean, VAGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
NewFitness Facility Manager NF-03 United States ArmyFitness Facility Manager NF-03Fort Belvoir, VA$50,000–$65,000 / yearA qualified candidate must possess the following: Possesses directly related work experience in planning, supervising, administering or carrying out a sports program that included a variety of individual and team sports and guiding participants in developing the skills needed for participation in sports activities and teaching the techniques of various sports. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission.
QRM - Quality Analytics and Enablement Manager - C_MAT Deloitte Touche Tohmatsu LtdQRM - Quality Analytics and Enablement Manager - C_MATVA$116,200–$229,100 / yearOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Senior Manager, Public Policy - East, NA Vantage Data Centers Management Co LLCSenior Manager, Public Policy - East, NAVARemoteThe Senior Manager will partner with various internal team members to determine Vantage's policy priorities, build relationships with key customers, and engage at the state and local level to advocate for Vantage's position on a variety of issues, including energy, sustainability, tax, and land use. The Senior Manager, Public Policy - East, North America will be primarily responsible for implementing and reporting on the company's state, provincial, and local public affairs program in eastern North America, including key markets like Virginia and Quebec and new markets as they are announced.
Branch Accounts Manager Loomis Armored US, Inc.Branch Accounts ManagerMD$60,000–$70,000 / yearWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Job Overview: This position is responsible for managing a specific book of business within a marketplace, including Banking, ATM, and Retail customers, with a focus on accounts with revenues under $1,000.
Business Development Manager Garney ConstructionBusiness Development ManagerFairfax, VALeadership in development and execution of regional / industry-specific marketing and branding plans, in collaboration with corporate marketing staff, including plans for local/regional conferences, events, and industry networking. Leads the proposal process for services in response to invitations to bid and provides leadership and direction to the proposal team from inception (capture planning stage) to completion (proposal submission/interview stage).
SOX Compliance Manager Appian CorpSOX Compliance ManagerMcLean, VA$100,000–$200,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. As a SOX (Sarbanes-Oxley Act) Compliance Manager, you will be responsible for overseeing and strengthening Appian's controls to ensure accurate financial reporting as well as protecting our financial systems by driving SOX compliance across key business processes.
Resource Manager, Customer Success Appian CorpResource Manager, Customer SuccessMcLean, VA$100,000–$200,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. To be successful in this role, you need: The ability to own end-to-end resource allocation for your region; triaging demand from sold and pipeline engagements, identifying best fit consultants based on skills, availability, and development goals, and brokering assignments with leaders.
Senior Marketing Manager, Government Clio VenturesSenior Marketing Manager, GovernmentMD$103,400–$121,700 / yearWhat you may have: 7-10+ years of experience in a marketing or demand generation role, with meaningful exposure to public sector and government audiences; Demonstrated understanding of government procurement processes and the buying dynamics of public sector organizations; Experience working directly and activating Government resellers and channels partners on joint GTM strategies; Excellent analytical skills and experience measuring and optimizing data-driven marketing programs; Ability to plan, organize, and execute multiple projects simultaneously while meeting deadlines; Strong communication, presentation, project management, and writing skills - including the ability to craft messaging that resonates with institutional and compliance-focused buyers; Comfort making decisions with imperfect information in an emerging, high-growth environment; Experience marketing across multiple online and offline channels with a focus on driving leads and pipeline. This is a unique role designed to build and lead Clio's go-to-market strategy for fast growing and high-value segments in the legal industry: in-house legal teams within federal, state/provincial, municipal government organizations, public defenders, and legal aid organizations.
Principal Area Manager Endologix LLCPrincipal Area ManagerVASkills/Competencies: Strategic Communication & Business Insight: Effectively interprets and communicates key business drivers, including Quarterly Strategic Business Plans, territory market share trends, procedure volumes per physician, and training progress of successfully implanting physicians. WHAT YOU''LL DO: Physician Support & Procedural Excellence: Improves patient outcomes by identifying appropriate patients, consulting on thoughtful case planning, and delivering confident in-procedure support while building strong, trusted relationships with physicians and clinical staff.
Account Manager QuorumAccount ManagerWashingtonRemoteWe are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. You’ll be responsible for the entire lifecycle of the partnership: from driving deep product adoption and proving ROI to C-Suite executives, to identifying new ways our tools can help clients achieve their mission through upselling and cross-selling.
Subcontract Manager (Procurement Specialist, Lead) Redwire SpaceSubcontract Manager (Procurement Specialist, Lead)Chantilly, Virginia$113,000–$165,000 / yearRedwire's mission is to pioneer next-generation space and defense technologies that empower scientific discovery, advance global industries, and strengthen security – transforming how humanity explores, connects, and protects – from the skies above to the stars beyond Position Summary Redwire Space, Inc. is seeking a Subcontract Manager responsible for executing the full lifecycle of subcontract activities, including pre-award actions, solicitation development, proposal evaluation, negotiation, award, oversight, and closeout. This role will primarily support Business Development, Capture, and Proposal teams by engaging potential subcontractors early in the pursuit lifecycle, establishing teaming frameworks, and securing compliant subcontractor pricing and technical inputs and negotiating terms in support of government and commercial proposals.
Senior Product Manager, Platform Engineering Appian CorpSenior Product Manager, Platform EngineeringMcLean, VA$125,000–$250,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. You will be the product manager working on the mission to strengthen our self-managed distribution of Appian by analyzing trends in customer use cases, prioritizing the delivery of essential features and enhancements, and driving adoption of Appian on Kubernetes.
Manager, Financial Planning & Analysis Appian CorpManager, Financial Planning & AnalysisMcLean, VA$100,000–$200,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Capture Manager JEFFERSON CONSULTING GROUP, LLCCapture ManagerDCRemote$170,000–$180,000 / yearServing as the "architect" of the pursuit, you will lead cross-functional teams to develop winning strategies and solutions that address client needs, shape acquisition requirements, and build high-level relationships with DoW stakeholders long before an RFP hits the street. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
Recovery Living Manager Recovery Centers of AmericaRecovery Living ManagerWaldorf, MDExhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, residents, visitors, families, and referral sources. Communication Proficiency:Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
Manager Area Sales Coca-Cola Consolidated IncManager Area SalesAlexandria, VA$86,000–$124,500 / yearThe ASM also ensures the delivery of a business plan by leading the Sales and Delivery organization to identify opportunities, establish goals and objectives to deliver business plan and goals; balance stakeholders; manage business changes; ensure new program benefits are obtained; monitor key performance metrics, and managing resources efficiently. Owns customer service, relationships, and growth with internal and external stakeholders through the establishment of positive, profitable, selling relationships with key customers to drive successful execution of our commercial plans in the market.
Design Project Manager (Fire Protection Engineer) Metropolitan Washington Airports AuthorityDesign Project Manager (Fire Protection Engineer)VA$119,280–$172,955 / yearAs a Design Project Manager (Fire Protection Engineer), you will manage a wide variety of multi-disciplinary projects to construct landside and airside improvements under the Aviation Enterprise Capital Construction Program (CCP), as well as projects under the Aviation Enterprise Capital, Operating, and Maintenance Investment Program (COMIP) at Ronald Reagan Washington National Airport (DCA) and Washington Dulles International Airport (IAD). Skill in administering engineering and construction consulting contracts and ability to serve as a project manager and COTR, including skill in reviewing the proposals and work products of consulting engineers, contractors, vendors, and supporting in-house personnel.
Commercial Landscape - Business Development Manager Complete Landscaping ServiceCommercial Landscape - Business Development ManagerBowie, MarylandComplete Landscaping Services is part of Monarch Landscape Companies, a leading network of landscape brands across the U.S. We proudly serve commercial clients throughout Northern Virginia, Maryland, and Washington, D.C., and deliver reliable, high-quality landscape maintenance and construction services. The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements.
Commercial Landscape - Project Manager Complete Landscaping ServiceCommercial Landscape - Project ManagerSterling, VirginiaComplete Landscaping Services is part of Monarch Landscape Companies, a leading network of landscape brands across the U.S. We proudly serve commercial clients throughout Northern Virginia, Maryland, and Washington, D.C., and deliver reliable, high-quality landscape maintenance and construction services. Success in this position is driven by effective project delivery, strong client relationships, and the ability to identify and close enhancement opportunities that result in increased client retention, annual contract growth, and expanded enhancement revenue.
NewRare Cardiac Access Care Manager Northwest PfizerRare Cardiac Access Care Manager NorthwestWashingtonThis role combines high-touch patient engagement with advanced subject matter expertise in reimbursement, payer policy, and coverage strategy, acting as a trusted partner to healthcare providers and internal stakeholders. Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Case Manager - PSH Unit Based Community ConnectionsCase Manager - PSH Unit BasedWashington, District of ColumbiaThe Permanent Supportive Housing (PSHP) Case Manager will manage a case load of up to 25 individual residents or families located in scattered sites or site-based locations in Washington, D.C. The Case Manager will deliver housing placement and community-based supportive services to a group of clients assessed, prioritized, and referred from the Department of Human Services (DHS). Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
Branch Manager Chamberlain GroupBranch ManagerWashington DC, District of ColumbiaA successful incumbent is expected to (i) Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach, and (ii) Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions. Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach.
NewAudit Manager Swell RecruitAudit ManagerBethesda, MarylandWe are actively seeking an accomplished Audit Manager to join our team in Bethesda, MD, overseeing a spectrum of audit engagements, primarily focusing on intricate employee benefit plans (multi-employer, defined-benefit, defined-contribution, health & welfare, etc.), as well as labor unions, non-profit audits, and for-profit client engagements. Significant experience in auditing complex Employee Benefit Plans is a prerequisite; experience in auditing diverse clients, including non-profit organizations, labor unions, and commercial entities, is highly desirable.
Construction Materials Testing (Cmt) Laboratory Manager Geo-Technology Associates Inc.Construction Materials Testing (Cmt) Laboratory ManagerSterling, VALaboratory Managers are responsible for training and oversight of people working in the lab, performance of laboratory testing, maintenance of laboratory equipment, quality assurance and productivity of the lab. Conduct moisture-density tests, sieve analysis (with or without hydrometers), limits testing, direct shear, unconned compression, California Bearing Ratio (CBR), permeability, and consolidation tests in the laboratory.
Landscaping Manager Associate Level Green LandscapingLandscaping Manager AssociateUpper Marlboro, MD$50,000–$60,000 / yearAre you interested in joining a fast-growing business that values the unique aspirations of its employees, encourages progressive practices, and offers the opportunity to provide customized and exceptional client service? Management Training is provided throughout the course of the program such as conflict resolution, team building, professional development, leadership, goal setting and management skills.
Installation Project Manager RMF RenewalInstallation Project ManagerChantilly, Virginia$76,824–$115,236 / yearThe Project Manager will effectively manage window and door replacement projects starting at technical measures and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and/or exceed budget expectations. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Diamond V - Ruminant Nutrition Regional Sales Manager - East Coast Cargill IncDiamond V - Ruminant Nutrition Regional Sales Manager - East CoastBaltimore, MD$75,000–$150,000 / yearThis position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. The Diamond V - Ruminant Nutrition Regional Sales Manager - East Coast with the Diamond V ruminant and dairy business will, with guidance, sell directly to the consumer or business purchaser or indirectly through various sales channels.
Nurse Manager - Home Care Trinity Health CorporationNurse Manager - Home CareGaithersburg, MDMinimum of one (1) year documented experience working with a frail or elderly population or if less than one (1) year of experience, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring. Purpose: As our amazing Nurse Manager Home Care you'll be the driving forceleading our Nursing team ensuring coordination and supervise nursing services provided to the participants in the PACE Organization (PO).
Landscaping Account Manager Level Green LandscapingLandscaping Account ManagerGlen Burnie, MD$60,000–$90,000 / yearLevel Green Landscaping offers a culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and the delivery of unrivaled client service, while acting as an industry leader in horticultural and environmental services. Are you interested in joining a fast-growing business that values employees' unique aspirations, encourages progressive practices, and offers the opportunity to deliver customized, exceptional client service?
Administrative Manager Youth Advocate Program IncAdministrative ManagerGreenbelt, MDShould be organized, pay attention to detail, have good time management skills, and be computer literate (Proficient in Microsoft Office Suite- Word Processing and Spreadsheet Software). Summary of the Position: Administrative Manager provides office support for all aspects of the Prince George's County Program Office.
National Account Manager, Federal Government, Spectrum Business SPECTRUMNational Account Manager, Federal Government, Spectrum BusinessHerndon, VA$99,900–$163,300 / yearTechnical skills : Knowledge of LAN, WAN, high-capacity networks and fiber connected networks; Proficient in Microsoft Office. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
Project Manager Tecta & SchwickertsProject ManagerJessup, MDFull timeWe specialize in commercial and industrial roofing, offering new and re-roof installation, maintenance, and energy-efficient solutions, including green roofs and photovoltaic solar systems. Financial responsibilities include providing/reviewing budget information, monitoring expenditures, identifying variances between estimated budget and revenue, and implementing corrective actions.
Operational Manager Capital HeightsOperational ManagerCapital Heights, MarylandPerforms daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency. Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies.
Project Manager Everus Construction GroupProject ManagerFairfax, VirginiaThorough knowledge of all aspects of construction (technology, equipment, methods); craft agreements, jurisdiction, negotiations; engineering, estimating, schedules and safety required. Everus Construction Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Human Resources Team.
General Manager, Tysons Corner Center The Talbots IncGeneral Manager, Tysons Corner CenterMcLean, VAMaintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. At Talbots relationships are the key to our business; we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture.
Service Desk Manager Alliance Defending FreedomService Desk ManagerLansdowne, VA$92,000–$147,900 / yearOur Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address. Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.