_ + Define and lead the customer experience vision across the Starbucks app, web, drive-thru, and in-store digital touchpoints + Lead and grow a high-performing design team, including managers and senior individual contributors + Partner closely with Product, Engineering, Data, Marketing, and Operations to drive aligned outcomes and KPIs + Architect and lead workshops and co-creation brainstorming sessions across the organization + Help define yearly roadmaps and quarterly priorities across several portfolios + Translate customer insights, business strategy, and brand principles into clear experience strategies and design direction + Champion design excellence, from interaction design and visual systems to service and journey design + Drive innovation by exploring new behaviors, technologies, and service models + Establish scalable design systems and processes that support speed without sacrificing quality + Mentor and inspire senior designers and leaders, helping them grow as both craft and people leaders _We'd love to hear from people with:_ + 12+ years of experience in product, experience, or service design, with leadership at scale + Proven success leading teams responsible for consumer-facing digital products + Deep knowledge of design, creative and product methodologies and the ability to problem solve through design process implementation + Deep understanding of mobile ecosystems, omnichannel journeys, and service design + Strong executive presence and the ability to influence across complex organizations + A portfolio that demonstrates clarity of vision, quality of craft, and measurable impact + Experience working in highly cross-functional, matrixed environments + Passion for coffee, brand, storytelling, and customer-centered innovation + The ability to drive amazing work while having fun doing it _Preferred experiences include:_ + Experience in food and beverage and hospitality spaces + Background in retail, eCommerce, loyalty programs, and mobile ordering + Expertise in envisioning and executing sophisticated customer experiences across multiple digital and physical touchpoints + Experience designing digital in physical retail environments + Agency and vendor partnership experience-accelerating innovation with external collaborators _Why this role matters to Starbucks_ Starbucks serves millions of customers every day. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.